Telehealth services
Telehealth and virtual care benefit
Convenient and comprehensive care with HAP Telehealth and virtual care
HAP is dedicated to providing you with easy access to healthcare through our telehealth and virtual care services. These services ensure that you can receive medical attention from the comfort of your home or while traveling, making healthcare more accessible and convenient.
Key highlights of HAP Telehealth services:
24/7 access to care:
- Licensed and board-certified doctors are available 24/7 for live, online visits via mobile phone, tablet or computer.
- Ideal for non-emergency illnesses such as colds, flu, headaches, rashes, sinus infections, pink eye and more.
Behavioral health services:
- Licensed doctors and therapists are available for live, online visits via mobile phone, tablet or computer.
- You can see the same therapist throughout your treatment plan.
- Schedule visits with a vast network of licensed behavioral health providers across all 50 states.
- Therapists are available evenings, weekends and holidays. Appointments are required for behavioral health services.
Affordable and convenient:
- No appointment needed for medical services, with short wait times and secure online visits.
- You can request a follow-up visit with the same medical provider or urgent care doctor.
- Use your credit card, flexible spending account (FSA) card or health savings account (HSA) card for your deductible or any required copays.
Prescription services:
- Doctors can prescribe certain medications if medically necessary.
How to use HAP Telehealth services:
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Sign up:
- Visit haptelehealth.org and enter your information to sign up. Have your HAP ID card handy.
- Download the HAP Telehealth app from the Apple or Google Play store and follow the sign-up instructions.
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Access care:
- Log in to the app or website to connect with a doctor anytime, anywhere.
- For assistance, contact the Amwell support team at (866) 884-0528 or haptelehealth@amwell.com.
Henry Ford Health virtual care:
- Video visit on demand: Meet with a Henry Ford doctor 24/7 through your mobile device or computer.
- Scheduled video visit: Schedule a video appointment with your Henry Ford doctor for routine or follow-up care.
- Clinic-to-clinic scheduled video visit: Make an appointment at a local clinic where a Henry Ford team member will help connect you by secure video to a specialist at another location.
- E-visit: Send your non-urgent symptoms through a secure patient portal online form to your Henry Ford doctor.
- Safe and secure: All virtual visits are conducted through a secure platform.
- Free to use: There is no additional cost for using Henry Ford Health virtual care services.
- 24/7 availability: Access care anytime, anywhere, even while traveling outside Michigan.
Multiple ways to connect:
Key benefits:
How to use Henry Ford Health virtual care:
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Create a MyChart account:
- Log in or create your MyChart account at mychart.hfhs.org/mychart.
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Schedule and access care:
- Use MyChart to schedule video visits, connect with doctors and manage your health information.
Virtual Primary Care FAQ
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What are the benefits of virtual care visits?
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What if I'm not tech savvy?
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What types of equipment do I need?
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Are virtual care visits secure?
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Resources and Articles