We're currently experiencing technical difficulties with delivery of the 2022 ID cards. If you're an existing member, your member and Rx number will remain the same. If you’re a new member or need your ID number to get care or prescriptions, customer service is here to help. Call us at 800-422-4641.

HAP Balanced Living blog

Get healthy, get moving and get to know your plan.

HAP’s networks and service areas

Care where you need it 

With a long history and deep roots in Michigan, HAP has built provider networks that offer our members some of the best health care available across the state. We continue to build outstanding networks that include leading doctors and hospitals. 

Worldwide emergency, urgent care and travel assistance 

Outside our service areas, HAP members are covered worldwide for emergency and urgent care. HAP’s partnership with Assist America provides members with additional emergency travel assistance, including services for lost luggage, travel documents, hospitalization, emergency evacuation and more.

Our Henry Ford Choice network is available to small businesses located in Macomb, Wayne and Oakland county. This plan rewards members who take advantage of Henry Ford’s network of doctors, specialists and hospitals. Learn more about the Henry Ford Choice network.

Our Genesys Choice Network is available to small businesses located in Genesee County. This plan provides access to the Genesys Physician Hospital Organization network of doctors and specialists, as well as health care facilities affiliated with Genesys Regional Medical Center. Learn more about the Genesys Choice Network.

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  • Medicare 101 Webinars - Non-HAP Medicare Members

    Join a HAP Medicare Expert for an introduction to the basics of Medicare. This webinar will go over the parts of Medicare, explain the different

  • New Member Orientation

    New Member Orientation was designed just for you, our newly enrolled HAP members! We want to ensure that you understand your Medicare Advantage

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Contact us

  • Alliance Health and Life Insurance Company®

    (888) 999-4347

  • Self-funded / ASO

    (866) 766-4709

  • HAP HMO

    (800) 422-4641

  • HAP Midwest Health Plan

    (888) 654-2200