Contact us

Contact us

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General contact information

Via phone:

Member inquiries:
Monday through Friday, from 8 a.m. to 8 p.m.
Extended hours from Oct. 1 through March 31, Saturday 8 a.m. to noon
Detroit area: (313) 872-8100
Toll free: (800) 422-4641

Provider inquiries:
(800) 801-1766 (available 24/7)

Compliance Hotline
(877) 746-2501

Via Telecommunications Device for the Deaf (TDD):
711

Via mail:

Health Alliance Plan
2850 W. Grand Blvd.
Detroit, MI 48202

In person:

Detroit Lobby Customer Service
Monday through Friday, from 8:30 a.m. to 4:30 p.m.
2850 W. Grand Blvd.
Detroit, MI 48202
(W. Grand Blvd. and Lodge)

Southfield Lobby Customer Service
Monday through Friday, from 8:30 a.m. to 4:30 p.m.
21700 Northwestern Hwy
Southfield, MI 48075
(Northwestern Hwy. and J.L Hudson Drive between 8 and 9 Mile Roads)

More contact options:

  • I get my insurance through my employer

    Alliance Health and Life Insurance Company
    Detroit Area: (313) 664-7010
    Toll Free: (888) 999-4347
    Monday through Friday, 8 a.m. to 5 p.m.
    Extended hours from Oct. 1 through March 31, Saturday 8 a.m. to noon.

    HAP HMO
    Detroit Area: (313) 872-8100
    Toll Free: (800) 422-4641
    Monday through Friday, 8 a.m. to 7 p.m.
    Extended hours from Oct. 1 through March 31, Saturday 8 a.m. to noon.

    Self-Funded / ASO
    Detroit Area: (313) 664-8959
    Toll Free: (866) 766-4709
    Monday through Friday, 8 a.m. to 7 p.m.
    Extended hours from Oct. 1 through March 31, Saturday 8 a.m. to noon.

  • I purchase my insurance on my own

    Personal Alliance HMO Plans
    (800) 759-3436
    Monday through Friday 8 a.m. to 8 p.m.
    Extended hours from Oct. 1 through March 31, Saturday 8 a.m. to noon.

    Personal Alliance PPO Plans
    (800) 944-9399
    Monday through Friday 8 a.m. to 8 p.m.
    Extended hours from Oct. 1 through March 31, Saturday 8 a.m. to noon

    Customer Service Accounts Receivable
    Number: (888) 735-2542
    Monday through Friday 8 a.m to 6 p.m

  • Medicare

    Call the customer service department for your plan:

    Our team members can take your call during the following times:

    • April 1 through Sept. 30: Monday through Friday, 8 a.m. to 8 p.m.
    • Oct. 1 through Feb. 14: Every day, 8 a.m. to 8 p.m.
    • Feb. 15 through March 31: Monday through Friday, 8 a.m. to 8 p.m.; Saturday, 8 a.m. to noon

    At all other times, you can access our Interactive Voice Recording system at the same number and leave your name and phone number. We’ll return your call the next business day. Please don’t share personal health information when you leave your message.

    For questions about purchasing a Medicare plan, contact a HAP Medicare sales representative at (877) 547-5189 (TTY: 711). Reps are available Monday through Friday, 8 a.m. to 6 p.m.

  • Medicaid

    HAP Midwest Health Plan

    Our customer service representatives are located at:

    21700 Northwestern Highway
    Southfield, MI 48075

    Our mailing address is:

    HAP Midwest Health Plan
    P.O. Box 2578
    Detroit, MI 48202

    You can reach us Monday through Friday, 8 a.m.-5 p.m. at the following telephone numbers:
    Toll Free: (888) 654-2200 (TTY: 711)
    Toll Free: (800) 873-7526 (TTY: 711)

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Contact us

  • Customer service

    (800) 422-4641

     

    Email

     

    More options

  • Individual and family plans

    Ready to join?

    (855) 948-4427

    HMO Plans

    (800) 759-3436

    PPO Plans

    (800) 944-9399

  • Insurance through your employer

    Alliance Health and Life Insurance Company®

    (888) 999-4347

    Self-funded / ASO

    (866) 766-4709

    HAP HMO

    (800) 422-4641

    HAP Midwest Health Plan

    (888) 654-2200

  • Medicare

    Ready to join?

    (800) 868-3153 TTY: 711

    HAP Senior Plus®

    (800) 801-1770 TTY: 711

    HAP Senior Plus® (PPO)

    (888) 658-2536 TTY: 711

    Alliance Medicare Supplement:

    (800) 873-7526 TTY: 711