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General contact information

Via phone:

Member inquiries:

Monday through Friday, from 8 a.m. to 7 p.m.

Detroit area: (313) 872-8100
Toll free: (800) 422-4641

Provider inquiries:
(800) 801-1766 (available 24/7)

Compliance Hotline
(877) 746-2501

Via Telecommunications Device for the Deaf (TDD):
711

 

Via mail:

Health Alliance Plan
2850 W. Grand Blvd.
Detroit, MI 48202

In person:

Detroit Lobby Customer Service
Monday through Friday, from 8:30 a.m. to 4:30 p.m.
2850 W. Grand Blvd.
Detroit, MI 48202
(W. Grand Blvd. and Lodge)

Southfield Lobby Customer Service
Monday through Friday, from 8:30 a.m. to 4:30 p.m.
21700 Northwestern Hwy
Southfield, MI 48075
(Northwestern Hwy. and J.L Hudson Drive between 8 and 9 Mile Roads)

Flint Lobby Customer Service Monday through Friday, from 8:30 a.m. to 4:30 p.m.
2050 S. Linden Rd.
Flint, MI 48532
(Corunna Rd and Linden Rd)

More contact options:

  • I get my insurance through my employer

    Alliance Health and Life Insurance Company
    Detroit Area: (313) 664-7010
    Toll Free: (888) 999-4347
    Monday through Friday, 8 a.m. to 5 p.m.

    HAP HMO
    Detroit Area: (313) 872-8100
    Toll Free: (800) 422-4641
    Monday through Friday, 8 a.m. to 7 p.m.

    Self-Funded / ASO
    Detroit Area: (313) 664-8959
    Toll Free: (866) 766-4709
    Monday through Friday, 8 a.m. to 7 p.m.

  • I purchase my insurance on my own

    Personal Alliance HMO Plans
    (800) 759-3436
    Monday through Friday 8 a.m. to 7 p.m.

    Personal Alliance PPO Plans
    (800) 944-9399
    Monday through Friday 8 a.m. to 7 p.m.

    Customer Service Accounts Receivable
    Number: (888) 735-2542
    Monday through Friday 8 a.m to 6 p.m

  • Medicare

    Call the customer service department for your plan:

    Our team members can take your call during the following times:

    • 8 a.m. to 8 p.m., Seven Days a Week (Oct. 1 – March 31)
    • 8 a.m. to 8 p.m., Monday through Friday (April 1 - Sept. 30)

    At all other times, you can access our Interactive Voice Recording system at the same number and leave your name and phone number. We’ll return your call the next business day. Please don’t share personal health information when you leave your message.

    For questions about purchasing a Medicare plan, contact a HAP Medicare sales representative at (844) 306-1066 (TTY: 711). Reps are available Monday through Friday, 8 a.m. to 6 p.m.

  • Medicaid

    HAP Midwest Health Plan

    Our customer service representatives are located at:

    21700 Northwestern Highway
    Southfield, MI 48075

    Our mailing address is:

    HAP Midwest Health Plan
    P.O. Box 2578
    Detroit, MI 48202

    You can reach us Monday through Friday, 8 a.m.-5 p.m. at the following telephone numbers:
    Toll Free: (888) 654-2200 (TTY: 711)
    Toll Free: (800) 873-7526 (TTY: 711)

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  • Annual Enrollment Period Seminar

    Get answers to your Medicare questions! Learn how Medicare works and learn about HAP's wide range of Medicare solutions.

  • Annual Enrollment Period Seminar

    Get answers to your Medicare questions! Learn how Medicare works and learn about HAP's wide range of Medicare solutions.

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