HAP Customer Service

I purchase my insurance on my own

Call the customer service department for your plan:

HMO Plans
(800) 759-3436
Monday through Friday from 8 a.m. to 6 p.m.

PPO Plans
(800) 944-9399
Monday through Friday from 8 a.m. to 6 p.m.

Customer Service Accounts Receivable
(888) 735-2542
Monday through Friday from 8 a.m. to 6 p.m.

Mailing address:

Health Alliance Plan
1414 E. Maple Road
Troy, MI 48083

I get my insurance through my employer

Call the customer service department for your plan:

HAP HMO
(800) 422-4641
Monday through Friday from 8 a.m. to 6 p.m.

HAP PPO
(888) 999-4347
Monday through Friday from 8 a.m. to 6 p.m.

Self-Funded (ASO, EPO, HMO and PPO)
(866) 766-4709
Monday through Friday from 8 a.m. to 6 p.m.

Call the customer service department for your plan:

HMOs

• HAP Medicare Connect (HMO): (800) 801-1770 (TTY: 711)
• HAP Senior Plus Henry Ford Tiered Access (HMO): (800) 801-1770 (TTY: 711)
• HAP Medicare Medical Access (HMO): (800) 801-1770 (TTY: 711)
• HAP MSU-HC Medicare (HMO): (800) 801-1770 (TTY: 711)
• Henry Ford Select (HMO): (800) 801-1770 (TTY: 711)

PPOs

• HAP Senior Plus^® (PPO): (888) 658-2536 (TTY: 711)
• HAP Medicare Explore (PPO): (888) 658-2536 (TTY: 711)
• HAP MSU-HC Medicare Prime (PPO): (888) 658-2536 (TTY: 711)
• HAP Member Assist (PPO): (888) 658-2536 (TTY: 711)

HMO-POS

• HAP Senior Plus^® (HMO-POS): (800) 801-1770 (TTY: 711)

D-SNPs

• HAP Medicare Complete Duals (HMO D-SNP): (800) 848-4844 (TTY: 711)
• HAP Medicare Complete Assist (PPO D-SNP): (800) 848-4844 (TTY: 711)

Our team members can take your call during the following times:

• 8 a.m. to 8 p.m., seven days a week (Oct. 1 – March 31)
• 8 a.m. to 8 p.m., Monday through Friday (April 1 - Sept. 30)

• Alliance Medicare Supplement: (800) 873-7526 (TTY: 711),
  8 a.m. to 8 p.m.,  Monday-Friday

At all other times, you can access our Interactive Voice Recording system at the same number and leave your name and phone number. We’ll return your call the next business day. 

Contact us if you need additional information, including:

• How we control the use of services and costs
• The number of appeals and grievances filed by our members
• A summary of how we pay our doctors

Mail

Email

Msweb1@hap.org

Compliance hotline

(877) 746-2501 (TTY: 711)