Contact us

HAP HMO
(800) 422-4641
Monday through Friday from 8 a.m. to 7 p.m.

HAP PPO
(888) 999-4347
Monday through Friday from 8 a.m. to 5 p.m.

Self-Funded (ASO, EPO, HMO and PPO)
(866) 766-4709
Monday through Friday from 8 a.m. to 7 p.m.

Customer Service Accounts Receivable
(866) 237-7059
Monday through Friday from 8 a.m. to 4 p.m. 

Call the customer service department for your plan:

• HAP Senior Plus^®: (800) 801-1770 (TTY: 711)
• HAP Senior Plus^® (PPO): (888) 658-2536 (TTY: 711)
• HAP Primary Choice Medicare (HMO): (866) 766-4714  (TTY: 711)
• HAP Empowered Duals (HMO SNP): (800) 848-4844 (TTY: 711)
• Alliance Medicare Supplement: (800) 873-7526 (TTY: 711)

Our team members can take your call during the following times:

• 8 a.m. to 8 p.m., Seven Days a Week (Oct. 1 – March 31)
• 8 a.m. to 8 p.m., Monday through Friday (April 1 - Sept. 30)

At all other times, you can access our Interactive Voice Recording system at the same number and leave your name and phone number. We’ll return your call the next business day. Please don’t share personal health information when you leave your message.

For questions about purchasing a Medicare plan, contact a HAP Medicare sales representative at (844) 306-1066 (TTY: 711). Reps are available Monday through Friday, 8 a.m. to 6 p.m.

Our customer service representatives are located at:

Our mailing address is:

Call the customer service department for your plan: 

HAP Empowered Medicaid
(888) 654-2200 (TTY: 711)
Seven days a week, 24 hours per day