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General contact information

Via phone:

Member inquiries:

Monday through Friday, from 8 a.m. to 7 p.m.

Detroit area: (313) 872-8100
Toll free: (800) 422-4641

Provider inquiries:
(800) 801-1766 (available 24/7)

Compliance Hotline
(877) 746-2501

Via Telecommunications Device for the Deaf (TDD):
711

 

Via mail:

Health Alliance Plan
2850 W. Grand Blvd.
Detroit, MI 48202

In person:

Detroit Lobby Customer Service
Monday through Friday, from 8:30 a.m. to 4:30 p.m.
2850 W. Grand Blvd.
Detroit, MI 48202
(W. Grand Blvd. and Lodge)

Flint Lobby Customer Service
Monday through Friday, from 8:30 a.m. to 4:30 p.m. 
2050 S. Linden Rd.
Flint, MI 48532
(Corunna Rd and Linden Rd)

Troy Lobby Customer Service
Monday through Friday, from 8:30 a.m. to 4:30 p.m.
1414 E. Maple
Troy, MI 48083

More contact options:

  • I get my insurance through my employer

    HAP HMO
    (800) 422-4641
    Monday through Friday from 8 a.m. to 7 p.m.

    HAP PPO
    (888) 999-4347
    Monday through Friday from 8 a.m. to 5 p.m.

    Self-Funded (ASO, EPO, HMO and PPO)
    (866) 766-4709
    Monday through Friday from 8 a.m. to 7 p.m.

    Customer Service Accounts Receivable
    (866) 237-7059
    Monday through Friday from 8 a.m. to 4 p.m. 

  • I purchase my insurance on my own

    HMO Plans
    (800) 759-3436
    Monday through Friday from 8 a.m. to 7 p.m.

    PPO Plans
    (800) 944-9399
    Monday through Friday from 8 a.m. to 7 p.m.

    Customer Service Accounts Receivable
    (888) 735-2542
    Monday through Friday from 8 a.m to 7 p.m.

  • Medicare

    Call the customer service department for your plan:

    Our team members can take your call during the following times:

    • 8 a.m. to 8 p.m., Seven Days a Week (Oct. 1 – March 31)
    • 8 a.m. to 8 p.m., Monday through Friday (April 1 - Sept. 30)

    At all other times, you can access our Interactive Voice Recording system at the same number and leave your name and phone number. We’ll return your call the next business day. Please don’t share personal health information when you leave your message.

    For questions about purchasing a Medicare plan, contact a HAP Medicare sales representative at (844) 306-1066 (TTY: 711). Reps are available Monday through Friday, 8 a.m. to 6 p.m.

  • Medicaid

    Our customer service representatives are located at:

    2850 W. Grand Blvd.
    Detroit, MI 48202

    Our mailing address is:

    HAP Empowered
    P.O. Box 2578
    Detroit, MI 48202

    Call the customer service department for your plan: 

    HAP Empowered Medicaid
    (888) 654-2200 (TTY: 711)
    Monday through Friday from 7:30 a.m. to 5:30 p.m.

    HAP Empowered MI Health Link
    (888) 654-0706 (TTY: 711)
    Seven days a week from 8 a.m. to 8 p.m.

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  • Medicare 101 Seminar

    Get real answers to all your questions! We’ll teach you about how Medicare works and give you tips and ideas to make sure you’re ready to go on day

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