Contact us

I get my insurance through my employer

Call the customer service department for your plan:

HAP HMO
(800) 422-4641
Monday through Friday from 8 a.m. to 7 p.m.

HAP PPO
(888) 999-4347
Monday through Friday from 8 a.m. to 5 p.m.

Self-Funded (ASO, EPO, HMO and PPO)
(866) 766-4709
Monday through Friday from 8 a.m. to 7 p.m.

Customer Service Accounts Receivable
(866) 237-7059
Monday through Friday from 8 a.m. to 4 p.m.

I purchase my insurance on my own

Call the customer service department for your plan:

HMO Plans
(800) 759-3436
Monday through Friday from 8 a.m. to 7 p.m.

PPO Plans
(800) 944-9399
Monday through Friday from 8 a.m. to 7 p.m.

Customer Service Accounts Receivable
(888) 735-2542
Monday through Friday from 8 a.m to 7 p.m.

Mailing address:

Health Alliance Plan
2850 W. Grand Blvd
Detroit, MI 48202

Call the customer service department for your plan:

• HAP Senior Plus^® (HMO): (800) 801-1770 (TTY: 711)
• HAP Senior Plus^® (PPO): (888) 658-2536 (TTY: 711)
• HAP Primary Choice Medicare (HMO): (866) 766-4714  (TTY: 711)
• HAP Empowered Duals (HMO SNP): (800) 848-4844 (TTY: 711)
• Alliance Medicare Supplement: (800) 873-7526 (TTY: 711)

Our team members can take your call during the following times:

• 8 a.m. to 8 p.m., Seven Days a Week (Oct. 1 – March 31)
• 8 a.m. to 8 p.m., Monday through Friday (April 1 - Sept. 30)

Mailing address:

Health Alliance Plan
2850 W. Grand Blvd
Detroit, MI 48202

At all other times, you can access our Interactive Voice Recording system at the same number and leave your name and phone number. We’ll return your call the next business day. Please don’t share personal health information when you leave your message.

For questions about purchasing a Medicare plan, contact a HAP Medicare sales representative at (844) 306-1066 (TTY: 711). Reps are available Monday through Friday, 8 a.m. to 6 p.m.

Call the customer service department to speak to a representative:

(888) 654-2200 (TTY: 711)
Seven days a week, 24 hours per day

Our customer service representatives are located at:

Our mailing address is:

Call the customer service department to speak to a representative:

(888) 654-0706 (TTY: 711)
Seven days a week from 8 a.m. to 8 p.m.

Our customer service representatives are located at:

Our mailing address is: