Member | HAP Michigan

What type of member are you?

Whether you purchased your plan yourself, through an employer, or have Medicare coverage, we’ll connect you to the right team.

For TTY users, reach any number listed here by dialing 711.

Choose the option below that best describes you.

Which Medicare plan can we help you with today?

HMO Plans
(800) 801-1770

(i): Medicare HMO Plans include:

HAP Medicare Connect
HAP Medicare Medical Access
HAP Medicare Superior
HAP Senior Plus Henry Ford Tiered Access
Henry Ford Select

PPO plans
(888) 658-2536

(i): HAP Medicare PPO plans include:

HAP Medicare Explore
HAP Medicare Prime
HAP Member Assist
HAP Senior Plus

HMO-POS plans
(800) 801-1770

(i): The HAP Medicare HMO-POS plan HAP Senior Plus.

D-SNP plans
(800) 848-4844

(i): HAP Medicare HMO-POS plans include:

HAP Medicare Complete Assist
HAP Medicare Complete Duals

C-SNP plans
(800) 848-4844

(i): HAP’s C-SNP plan is HAP Medicare Diabetes and Heart.

HIDE-SNP

Call HAP CareSource
(888) 531-6192
7 a.m. to 7 p.m., Monday through Friday

(i): HAP’s C-SNP plan is HAP CareSource MI Coordinated Health.

Alliance Medicare Supplement
(800) 873-7526
Mon–Fri, 8 a.m.–6 p.m.

Medicare Supplement
(855) 352-0769
Mon–Fri, 8 a.m.–6 p.m.

HAP customer service hours

8 a.m. to 8 p.m., 7 days a week (Oct. 1 – Mar. 31)
8 a.m. to 8 p.m., Monday–Friday (Apr. 1 – Sept. 30)
After hours: Leave a message via Interactive Voice Recording. All calls will be returned the next business day.
For TTY users, reach any number listed here by dialing 711.

For other Medicare questions

Compliance hotline (877) 746-2501		Self-service help page Get answers to common questions on our help page.
Mailing address HAP Customer Service Attn: Medicare 1414 E. Maple Rd. Troy, MI 48083	You can speak with a customer service representative at the following locations: HAP Troy lobby 1414 E. Maple Road, Troy, MI 48083 Mon–Fri, 9 a.m.–4:30 p.m.	HAP Detroit lobby 3031 W. Grand Blvd., Suite 110, Detroit, MI 4820 Mon–Fri, 9 a.m.–4:30 p.m.

What HAP healthcare plan can we assist you with?

HMO plans
(800) 759-3436

PPO plans
(800) 944-9399

Customer service accounts receivable
(888) 735-2542
Mon–Fri, 8 a.m.–6 p.m.

Need help identifying your plan type? Click here.

What HAP healthcare plan can we assist you with?

HMO plans
(800) 422-4641
Mon–Fri, 8 a.m.–6 p.m.

PPO plans
(888) 999-4347
Mon–Fri, 8 a.m.–6 p.m.

Self-Funded (ASO, EPO, HMO and PPO)
(866) 766-4709
Mon–Fri, 8 a.m.–6 p.m.

Need help identifying your plan type? Click here.

Frequently Asked Questions

Have questions or need help? Find answers to common questions, explore helpful guides or get in touch with our support team — we're here to make things easy.

Visit Our FAQ Site

Looking for general HAP information?

Explore our general contact options below.

Compliance hotline (877) 746-2501 Mon–Fri, 8 a.m.–6 p.m. TTY: 711		Accounts receivable (555) 020-1234 Mon–Fri, 8 a.m.–6 p.m. TTY: 711
Mailing Address Health Alliance Plan 1414 E. Maple Road Troy, MI 48083	You can speak with a customer service representative at the following locations: HAP Troy Lobby 1414 E. Maple Road, Troy, MI 48083 Mon–Fri, 9 a.m.–4:30 p.m.	HAP Detroit Lobby 3031 W. Grand Blvd., Suite 110, Detroit, MI 4820 Mon–Fri, 9 a.m.–4:30 p.m.