For a quick snapshot of HAP, download our fact sheet.

About HAP

A trusted health care partner for more than 50 years

HAP is a Michigan-based, nonprofit health plan that provides health coverage to individuals, companies and organizations. We partner with doctors, employers and community groups to enhance the overall health and well-being of the lives we touch. With more than 1,300 dedicated and passionate employees, our goal is to make health care easy for our 650,000 members. From the way we help answer their questions, to the extensive list of doctors and hospitals we work with, to all of the valuable benefits we include in our plans, our members are at the heart of all that we do.

Our members know they can count on us for:

  • Quality, accredited health care. Since 1993, we’ve been annually recognized as an industry leader in clinical performance and consumer experience by the National Committee for Quality Assurance.
  • Personal service. Our members are supported by award-winning customer service. We’re real people here to answer questions, provide guidance and take care of any concerns.
  • An extensive provider network. Our ever-expanding network includes thousands of doctors. Our HMO service area reaches 21 Michigan counties, and our PPO network offers providers throughout the entire state. And best of all, we don’t require referrals for most services. Additionally, our strategic partnerships offer national and statewide networks for Michigan-based companies with members living outside the state.
  • Award-winning programs. We’re known for our leading preventive services and disease management and wellness programs. We cover cancer screenings, physicals, flu shots and more. And our Restore Caretrack® program offers personalized services to help manage chronic conditions, such as high blood pressure, diabetes and asthma.
  • Innovative tools and services. We find helpful ways for our members to better manage their plan benefits and health goals.
    • Our Health Care Cost Estimator, an online tool, quickly compares costs from different doctors and hospitals to allow members to make informed decisions about their treatments and spending.
    • Our telehealth services provide 24/7 access to a doctor or other medical professional to help with common issues like colds, flu or infections.
  • Integrated care coverage. Our network includes most major hospitals throughout Michigan, including those in the Henry Ford Health System. And, because we are a subsidiary of Henry Ford, our members who are Henry Ford patients enjoy the benefits of seamless integrated coverage and care. This includes things like access to MyChart which allows you to schedule doctor visits, request prescription refills, check lab results and more.
  • Fiscal responsibility. We take this seriously. We work hard to explain the complex health care system to our members so they better understand how to spend their health care dollars wisely and pick the plan that’s best for them. We’re fiscally responsible to them. Ninety percent of our premium revenue is spent on funding health care services for our members.

Health plans for everyone

When it comes to quality health care, HAP has you covered. Guided by our long-standing belief of affordable access to quality health care, we can help you find a plan to fit your needs. We offer a wide range of plans for:

More than just health insurance

We go beyond doctors and copays. HAP offers benefits, programs and services that other health plans simply don’t have.

  • Money-saving discounts on health and wellness-related activities, like gym memberships and Weight Watchers, through our HAP Member Discounts program
  • Free identity theft protection and emergency travel assistance through our longtime partnership with Assist America
  • Member-only and community events, including our HAP 5K Challenge
  • Health and wellness activities and events
  • Digital tools like our OnTheGo mobile app to help find a doctor or health care facility, check symptoms and get access to your ID card
  • History is shown

    Our roots run deep in Michigan, as does our innovation within the health care industry.

    Our origins date back to 1956 when UAW President Walter Reuther sought an alternative to traditional health insurance for union members. His search ended with the formation of a physician group practice that helped revolutionize the way health care is provided and paid for in this country.

    What was so revolutionary? A simple philosophy that preventive health care should be affordable and accessible to anyone regardless of their socio-economic status.

    See the historical highlights of our journey.
  • Leadership is hidden

    Our leadership brings a wealth of experience and passion to the company.

    Collectively, our senior leaders bring extensive industry experience to the strategic direction and performance of our operations. Like all of us at HAP, they are highly dedicated to member satisfaction.

    Our diverse board of directors represents education, automotive, banking, labor and health care. Our members elect one-third of the board, and the remaining are appointed by our parent company, Henry Ford Health System.

    Meet our leadership team and board of directors.

  • Community outreach is hidden

    Our community involvement promotes health and wellness for all.

    We are dedicated to the communities we serve. We’re known for our signature community programs such as free water aerobics and Enhance Fitness classes.

    And our employees are just as dedicated to helping others. We regularly volunteer and financially support those in need in the communities in which we live and work.

    Learn more about our community outreach.

  • Speakers Bureau is hidden

    Our diverse group of experts welcome the opportunity to share their knowledge and experience.

    We’ve gathered an experienced group of HAP team members to speak on a wide variety of topics such as health care reform, building healthy habits as a family, living with chronic disease, understanding health insurance benefits, Medicare 101, planning for end-of-life care, financial planning, developing tomorrow's leaders and more.

    Request a speaker for your next meeting, conference or event.

For more information about HAP, download our fact sheet (PDF).

HAP is more than just health insurance. We provide calm, clarity and resolution in an ever-changing world.

(Video, 1:01)

Open video transcript
Find the right provider at the right cost with our Health Care Cost Estimator tool. It lets you search for health care by treatment type, medical condition and more, and then compare costs between different providers.

(Video, 3:59)

Open video transcript

Show me:

View all news

You must have Adobe Reader to download PDF files. Download for free.

Contact us

  • Customer service

    (800) 422-4641

     

    Email

     

    More options

  • Individual and family plans

    Ready to join?

    (855) 948-4427

    HMO Plans

    (800) 759-3436

    PPO Plans

    (800) 944-9399

  • Insurance through your employer

    Alliance Health and Life Insurance Company®

    (888) 999-4347

    Self-funded / ASO

    (866) 766-4709

    HAP HMO

    (800) 422-4641

    HAP Midwest Health Plan

    (888) 654-2200

  • Medicare

    Ready to join?

    (800) 868-3153 TTY: 711

    HAP Senior Plus®

    (800) 801-1770 TTY: 711

    HAP Senior Plus® (PPO)

    (888) 658-2536 TTY: 711

    Alliance Medicare Supplement:

    (800) 873-7526 TTY: 711