Protecting your health

Committed to your safety and quality of care

Why should quality of care matter to you? Consider this: More people die each year from preventable medical errors than from car accidents, AIDS and breast cancer. By focusing on quality and safety, we can help to prevent infections, medication errors and injuries. And we help you and your family get the information and services you need to stay as healthy as possible.

We help our members get the best care by:

  • Making sure that our doctors, hospitals and other health care providers meet certain standards and share our commitment to safe, quality care
  • Partnering with regional and national quality initiatives like the Greater Detroit Area Health Council and Michigan Quality Improvement Consortium
  • Providing resources to help members take charge of their health and communicate effectively with their health care providers

Patient safety

Take advantage of our patient safety resources to help you prepare for doctor’s appointments, ask the right questions at the pharmacy, keep a personal health record and more.

Take charge of your health with our patient safety resources.

HAP’s quality program

HAP’s quality program makes sure that the health care services provided to our members are of the highest quality. We constantly measure results to find out what’s working well and where we need to improve.

Learn about HAP’s quality program.

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  • HAP Fitness Challenge

    Get a discount to join us at a HAP fitness event.

  • Medicare 101 Seminar

    Get real answers to all your questions! We’ll teach you about how Medicare works and give you tips and ideas to make sure you’re ready to go on day

View all events

Contact us

  • Customer service

    (800) 422-4641




    More options

  • Individual and family plans

    Ready to join?

    (855) 948-4427

    HMO Plans

    (800) 759-3436

    PPO Plans

    (800) 944-9399

  • Insurance through your employer

    Alliance Health and Life Insurance Company®

    (888) 999-4347

    Self-funded / ASO

    (866) 766-4709


    (800) 422-4641

    HAP Midwest Health Plan

    (888) 654-2200

  • Medicare

    Ready to join?

    (800) 868-3153 TTY: 711

    HAP Senior Plus®

    (800) 801-1770 TTY: 711

    HAP Senior Plus® (PPO)

    (888) 658-2536 TTY: 711

    Alliance Medicare Supplement:

    (800) 873-7526 TTY: 711