What you need to know about  Coronavirus and your HAP coverage.

Rights and responsibilities

As a HAP member, you have the following rights and responsibilities: 

  1. A right to receive information about the organization, its services, its practitioners and providers and member rights and responsibilities.
  2. A right to be treated with respect and recognition of their dignity and their right to privacy.
  3. A right to participate with practitioners in making decisions about their health care.
  4. A right to a candid discussion of appropriate or medically necessary treatment options for their conditions, regardless of cost or benefit coverage.
  5. A right to voice complaints or appeals about the organization or the care it provides.
  6. A right to make recommendations regarding the organization’s member rights and responsibilities policy.
  7. A responsibility to supply information (to the extent possible) that the organization and its practitioners and providers need in order to provide care.
  8. A responsibility to follow plans and instructions for care that they have agreed to with their practitioners.
  9. A responsibility to understand their health problems and participate in developing mutually agreed-upon treatment goals, to the degree possible.

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