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Health and wellness programs

Keeping you healthy and active

Many of our Medicare plans offer special programs and services to help you reach and maintain a healthy lifestyle.

Some can even help you save money.

Care management program

If you have a chronic condition, we make it easier to follow your prescribed treatment plan with support from our care management team. This free program includes access to nurse case managers, pharmacists and behavioral health specialists who will help you manage your condition.

More about Care Management 

Member health reminders

We want to make it easier to manage your health. That's why we provide personalized reminders to let you know when you're due for routine preventive services. You can also search for a doctor or specialist near you.

Log in to our secure member portal to see if you're due for a checkup.

Information About Opioid Pain Medications

Advances in medicine have provided us many ways to treat pain. Certain pain medications called “opioids” or “opiates” can relieve pain. They also have serious side effects and risks.

What are the side effects of opioid use?

Taking opioids for short-term pain relief can cause:

  • Drowsiness
  • Confusion
  • Slowed breathing
  • Constipation

The risks of opioid use increase the longer you take them and include the development of:

  • tolerance (medication becomes less effective as your body gets used to the drug)
  • physical dependence (you may experience withdrawal symptoms when stopped)
  • addiction (substance use disorder that can result in overdose, brain damage and death)

HAP covers treatments for substance use disorders. Treatment may involve counseling and/or prescription medication. Please call HAP Customer Service for more information about covered treatment options.

If you are taking opioids, your doctor or pharmacist may provide you with a drug called Naloxone. This drug can reverse the effects of opioids in case of an overdose.

You have options to manage pain

Opioids are only one way to treat pain. Other effective ways to manage pain that do not include medications are:
  • Physical therapy
  • Exercise
  • Chiropractic care
  • Massage therapy
Coverage of these treatment options may be limited by your plan. Please reference your Evidence of Coverage booklet or call HAP Customer Service for more information. HAP Customer Service phone number is on the back of your ID card. Times and hours are:

Oct. 1 – March 31: Seven days a week; 8 a.m. to 8 p.m.

April 1 – Sept. 30: Monday – Friday; 8 a.m. to 6 p.m.

Also, non-opioid medications can be used to treat pain.  Examples include:

  • Nonsteroidal anti-inflammatory drugs such as Meloxicam, Diclofenac, Celecoxib. Most are taken by mouth, but Diclofenac can also be applied to the skin.
  • Lidocaine patches
  • Gabapentin
  • Pregabalin
  • Duloxetine

These medications may require prior authorization and have quantity limits.  Please see your Part D formulary (list of covered drugs) for more information.

How to safely store and dispose of drugs

Opioid medications are highly addictive. It is important they are stored in a secure location where children and others cannot access them.

If you have unused or expired opioids, there are programs that will take and safely dispose of them. You can talk to your pharmacist. These websites give more information on how and where to dispose of your medications:

Have questions?

You can send us an email or call to speak with a licensed Medicare representative. Contact us.

Health Alliance Plan (HAP) has HMO, HMO-POS, PPO plans with Medicare contracts. HAP Medicare Complete Duals (HMO D-SNP) is a Medicare health plan with a Medicare contract and a contract with the Michigan Medicaid Program. Enrollment depends on contract renewals.