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How to use your HAP Medicare plan and its benefits

Welcome to HAP - a message from CEO Dr. Michael Genord 


Whether you are new to HAP Medicare or recently changed plans, HAP is here to help.

Follow these simple steps to get started with your new Medicare plan after you enroll. For more information, download our post-enrollment Medicare checklist and consider registering for our New Member Orientation Webinar and receive a $10 gift card voucher by attending!

Register for your account

You'll receive your HAP ID card within a few weeks of your enrollment. You can then use your ID number to create a account.

Welcome to your haporg account

Once you log in, you can:

  • See deductible and out of pocket costs
  • Review benefits
  • Check the status of claims, referrals and authorizations
  • Send secure messages to customer service

Review your medical and pharmacy coverage

You can find your personalized medical and pharmacy benefits by clicking on ‘My benefits’ in your account.

For additional information, you can reference:

How to get started with free prescription home delivery 

HAP is here, delivering the pharmacy to your doorstep with free prescription home delivery offered through Pharmacy Advantage. Follow these step-by-step instructions to sign up for this service.

HAP Medicare Advantage plans with prescription drug coverage have a $0 copay for a 90-day supply of Tier 1 and Tier 2 prescriptions delivered to your door.

Sign up for home delivery here.


Schedule your annual well-visit with your primary care doctor

Your primary care doctor will provide your preventive and general care, keep track of your medical history and help you choose a specialist when you need one. Now that you have a new Medicare plan, it’s a great time to schedule your annual well-visit with your doctor.

You can verify that your primary care physician (PCP) is correct, and select a new one if necessary, in your account or by calling customer service. While PPO members are not required to have a PCP, we encourage all members to build a relationship with a primary care physician.

You can also:

  • Find other doctors, specialists and facilities that accept your HAP Medicare Plan - HAP Primary Choice and HAP Choice Medicare require a PCP referral for a specialist visit. All other plans do not require referrals.
  • Search for participating pharmacies - Many of our plans include a $0 copay for Tier 1 prescriptions when purchased at a Preferred pharmacy. You can use this tool to find both preferred or standard pharmacies. 

Log in to your account for a personalized ‘Find a Doctor’ search based on your plan.

Use your Medicare Advantage extras

HAP Medicare Advantage plans have benefits built around your unique needs. This includes an over-the-counter allowance and vision, dental and hearing benefits.

These supplemental benefits are only available to HAP Medicare Advantage plan members.

Pay your premium

You’ll receive an invoice from HAP to confirm your enrollment. Most members receive invoices monthly. 

If you have a $0 Medicare Advantage plan, you will receive the first invoice and no subsequent invoices unless requested or if you have additional charges. Additional charges may include:

  • Optional dental coverage premium 
  • a late enrollment penalty: You may be required to pay a late enrollment penalty if you did not join a Medicare plan or have credible coverage when you became eligible. You will have to continue to pay this penalty, even if you change plans or health insurance carriers.

There are three ways you can pay your plan premium.

  • Pay by check
  • Register at and click “Pay My Bill” where you can view your invoice and make a onetime payment or set-up recurring payments
  • Have your plan premium taken out of your monthly Social Security check
HAP medicare member

Manage your Medicare benefits and view personalized plan information

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Health Alliance Plan (HAP) has HMO, HMO-POS, PPO plans with Medicare contracts. HAP Medicare Complete Duals (HMO D-SNP) is a Medicare health plan with a Medicare contract and a contract with the Michigan Medicaid Program. Enrollment depends on contract renewals.