We're currently experiencing technical difficulties with delivery of the 2022 ID cards. If you're an existing member, your member and Rx number will remain the same. If you’re a new member or need your ID number to get care or prescriptions, customer service is here to help. Call us at 800-422-4641.

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Member resources

Tools and information to manage your Medicare plan

Our Medicare resources are designed to quickly deliver the information you need to get the most out of your plan. We also offer additional support to help you remain healthy and active.

Medicare explained in minutes

Learn what Medicare is, how it works, and the coverage options available to you with these short, informative videos.

Open video transcripts (4 videos, 17:18)

Watch videos

Manage your HAP Medicare plan online

Your personal account offers secure self-service tools to estimate the costs of medical procedures, look up prescription drug information, register for member-exclusive discounts and view documents such as claims and explanations of benefits.


See how medical information about you may be used and disclosed and how you can get access to this information through our notice of privacy practices.

Need a form or document?

Access provider and pharmacy directories, reimbursement forms and other booklets or documents related to your Medicare plan.

Appoint a representative

You have the right to appoint someone to act on your behalf. This person can file a grievance, request a coverage determination or file an appeal.

File appeals, grievances, determinations and exceptions

If you’re dissatisfied with any aspect of your health plan, we have a process in place to resolve your concerns as quickly as possible.

Use our Medicare glossary

As you explore your Medicare choices, you can use our glossary to define unfamiliar words or phrases.

Understand your prescription coverage

Learn about what drugs are covered in your plan, temporary medication supplies and how to get help paying for medication.

Find care during a disaster

In many cases during a declared disaster or emergency, you can get care from out-of-network providers at in-network rates.

Keep your health on track

If you have a chronic health condition or take multiple medications, take advantage of our Care Management programs and Medication Therapy Management.

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Last updated 10/1/2021

Copyright © 2021 HAP
2021 Health Alliance Plan of Michigan

Health Alliance Plan (HAP) has HMO, HMO-POS, PPO plans with Medicare contracts. HAP Empowered Duals (HMO SNP) is a Medicare health plan with a Medicare contract and a contract with the Michigan Medicaid Program. Enrollment depends on contract renewals.

Contact us

  • HAP Medicare Sales:

    (800) 868-9885 (TTY: 711)

  • HAP Senior Plus®

    (800) 801-1770 (TTY: 711)

  • HAP Senior Plus®(PPO)

    (888) 658-2536 (TTY: 711)

  • Alliance Medicare Supplement:

    (800) 873-7526 (TTY: 711)