Member resources
Tools and information to manage your Medicare plan
Our Medicare resources are designed to quickly deliver the information you need to get the most out of your plan. We also offer additional support to help you remain healthy and active.
Manage your HAP Medicare plan online
Your personal account offers secure self-service tools to estimate the costs of medical procedures, look up prescription drug information, register for member-exclusive discounts and view documents such as claims and explanations of benefits.
Privacy
See how medical information about you may be used and disclosed and how you can get access to this information through our notice of privacy practices.
Need a form or document?
Access provider and pharmacy directories, reimbursement forms and other booklets or documents related to your Medicare plan.
Find a document.
Appoint a representative
You have the right to appoint someone to act on your behalf. This person can file a grievance, request a coverage determination or file an appeal.
Appoint your representative.
File appeals, grievances, determinations and exceptions
If you’re dissatisfied with any aspect of your health plan, we have a process in place to resolve your concerns as quickly as possible.
Learn more.
Use our Medicare glossary
As you explore your Medicare choices, you can use our glossary to define unfamiliar words or phrases.
Look up Medicare words or phrases.
Understand your prescription coverage
Learn about what drugs are covered in your plan, temporary medication supplies and how to get help paying for medication.
More about prescription coverage.
Receive care during a disaster
In many cases during a declared disaster or emergency, you can get care from out-of-network providers at in-network rates.
Understand your options.
Keep your health on track
If you have a chronic health condition or take multiple medications, take advantage of programs like Restore CareTrack disease management and Medication Therapy Management.
Learn more.
