Member resources

Tools and information to manage your Medicare plan

Our Medicare resources are designed to quickly deliver the information you need to get the most out of your plan. We also offer additional support to help you remain healthy and active.

Medicare explained in minutes

Learn what Medicare is, how it works, and the coverage options available to you with these short, informative videos.

Open video transcripts (4 videos, 17:18)

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Manage your HAP Medicare plan online

Your personal account offers secure self-service tools to estimate the costs of medical procedures, look up prescription drug information, register for member-exclusive discounts and view documents such as claims and explanations of benefits.

Privacy

See how medical information about you may be used and disclosed and how you can get access to this information through our notice of privacy practices.

Need a form or document?

Access provider and pharmacy directories, reimbursement forms and other booklets or documents related to your Medicare plan.

 

Appoint a representative

You have the right to appoint someone to act on your behalf. This person can file a grievance, request a coverage determination or file an appeal.

 

File appeals, grievances, determinations and exceptions

If you’re dissatisfied with any aspect of your health plan, we have a process in place to resolve your concerns as quickly as possible.

 

Use our Medicare glossary

As you explore your Medicare choices, you can use our glossary to define unfamiliar words or phrases.

 

Understand your prescription coverage

Learn about what drugs are covered in your plan, temporary medication supplies and how to get help paying for medication.

 

Find care during a disaster

In many cases during a declared disaster or emergency, you can get care from out-of-network providers at in-network rates.

 

Keep your health on track

If you have a chronic health condition or take multiple medications, take advantage of programs like Restore CareTrack disease management and Medication Therapy Management.

Show me:

  • Annual Enrollment Period Seminar

    Get answers to your Medicare questions! Learn how Medicare works and learn about HAP's wide range of Medicare solutions.

  • Annual Enrollment Period Seminar

    Get answers to your Medicare questions! Learn how Medicare works and learn about HAP's wide range of Medicare solutions.

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2018 Health Alliance Plan of Michigan
Y0076_2019 HAP Website
CMS Accepted 10/1/2018

HAP Senior Plus (HMO)/(HMO-POS)/(PPO) and HAP Primary Choice Medicare (HMO) are health plans with Medicare contracts. HAP Empowered Duals (HMO SNP) is a Medicare health plan with a Medicare contract and a contract with the Michigan Medicaid Program. Enrollment in the plans depends on contract renewals. HAP Senior Plus (PPO) is a product of Alliance Health and Life Insurance company, a wholly owned subsidiary of HAP.

This information is not a complete description of benefits. For more information call (800) 868-9885 (TTY: 711) 8 a.m. to 8 p.m., seven days a week (Oct. 1 – March 31) / 8 a.m. to 8 p.m., Monday through Friday (April 1 - Sept. 30).

  • HAP Medicare Sales:

    (800) 868-9885 (TTY: 711)

  • (800) 868-3153 (TTY: 711)

    HAP Senior Plus®

    (800) 801-1770 (TTY: 711)

  • HAP Senior Plus®(PPO)

    (888) 658-2536 (TTY: 711)

  • Alliance Medicare Supplement:

    (800) 873-7526 (TTY: 711)