Member resources

Tools and information to manage your Medicare plan

Our Medicare resources are designed to quickly deliver the information you need to get the most out of your plan. We also offer additional support to help you remain healthy and active.

Medicare explained in minutes

Learn what Medicare is, how it works, and the coverage options available to you with these short, informative videos.

Open video transcripts (4 videos, 17:18)

Watch videos

Manage your HAP Medicare plan online

Your personal account offers secure self-service tools to estimate the costs of medical procedures, look up prescription drug information, register for member-exclusive discounts and view documents such as claims and explanations of benefits.


See how medical information about you may be used and disclosed and how you can get access to this information through our notice of privacy practices.

Need a form or document?

Access provider and pharmacy directories, reimbursement forms and other booklets or documents related to your Medicare plan.

Find a document.

Appoint a representative

You have the right to appoint someone to act on your behalf. This person can file a grievance, request a coverage determination or file an appeal.

Appoint your representative.

File appeals, grievances, determinations and exceptions

If you’re dissatisfied with any aspect of your health plan, we have a process in place to resolve your concerns as quickly as possible.

Learn more.

Use our Medicare glossary

As you explore your Medicare choices, you can use our glossary to define unfamiliar words or phrases.

Look up Medicare words or phrases.

Understand your prescription coverage

Learn about what drugs are covered in your plan, temporary medication supplies and how to get help paying for medication.

More about prescription coverage.

Receive care during a disaster

In many cases during a declared disaster or emergency, you can get care from out-of-network providers at in-network rates.

Understand your options.

Keep your health on track

If you have a chronic health condition or take multiple medications, take advantage of programs like Restore CareTrack disease management and Medication Therapy Management.

Learn more.

Show me:

  • Annual Enrollment Period Meeting

    Get answers to your Medicare questions! Learn how Medicare works and learn about HAP’s wide range of Medicare solutions.

  • Turning 65?

    Get real answers to all your questions! We’ll teach you about how Medicare works and give you tips and ideas to make sure you’re ready to go on day

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Copyright © 2017 HAP
2017 Health Alliance Plan of Michigan
Y0076_ALL_2018029 Website MP
CMS Approved: 6/26/2017
Last Update: 6/21/2017

HAP Senior Plus HMO, HMO-POS, and PPO are health plans with a Medicare contract. Enrollment in these plans depends on contract renewal. HAP Senior Plus PPO is a product of Alliance Health and Life Insurance Company, a wholly owned subsidiary of HAP. Alliance Medicare Supplement is a product of Alliance Health and Life Insurance Company, a wholly owned subsidiary of HAP.

This information is not a complete description of benefits. Contact the plan for more information. Limitations, copayments, and restrictions may apply. Benefits, premiums, and/or copayments/coinsurance may change on January 1 of each year. You must continue to pay your Medicare Part B premium. The formulary, pharmacy network, and/or provider network may change at any time. You will receive notice when necessary.

  • HAP Medicare Sales:

    (877) 547-5186 (TTY:711)

  • (800) 868-3153 TTY: 711

    HAP Senior Plus®

    (800) 801-1770 TTY: 711

  • HAP Senior Plus®(PPO)

    (888) 658-2536 TTY: 711

  • Alliance Medicare Supplement:

    (800) 873-7526 TTY: 711