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Member Resources

Manage your HAP Medicare plan online

Your personal account offers secure self-service tools to estimate the costs of medical procedures, look up prescription drug information, register for member-exclusive discounts and view documents such as claims and explanations of benefits.

Did you know you can receive text messages from HAP that includes important reminders, benefit updates, quick links and more? Sign up here or text HAPMEDICARE to 84726 to opt-in. Message and data rates may apply.

Find a doctor/ pharmacy in a specific HAP Medicare Advantage plan network

Click on your plan name below and use our Find a Doctor tool to find in-network doctors, facilities and pharmacies. Log into your member account to see customized search results for your health plan and find and select a primary care physician.

Our broad network of pharmacies includes:

Well-known stores like Rite Aid, Meijer, Walgreens, Costco, CVS and more
Indian Health, Tribal and Urban pharmacies
Medical center and long-term care pharmacies
Neighborhood pharmacies
Home delivery and mail-order pharmacies, including Pharmacy Advantage

HAP offers plans to cover both brand-name and generic prescription drugs at thousands of pharmacies in our network, including retail, mail-order, medical center, long-term care and Indian Health, Tribal and Urban pharmacies.

If you travel, you can get your prescriptions drugs at any network pharmacy with nationwide locations (like CVS).

Find a pharmacy

Find a doctor

Need your Evidence of Coverage, a form or document?

Access your Evidence of Coverage, provider and pharmacy directories, reimbursement forms and other booklets or documents related to your Medicare plan.

Find a form

Find a Delta Dental dentist

If you purchased one of these optional packages, you can get care from a dentist in the Delta Dental Medicare Advantage PPO and Medicare Advantage Premier networks in Michigan, Ohio and Indiana.

Find a dentist

Learn what drugs are covered in your plan, temporary medication supplies and how to get help paying for medication.

Privacy

See how medical information about you may be used and disclosed and how you can get access to this information through our notice of privacy practices.

Keep your health on track
If you have a chronic health condition or take multiple medications, take advantage of our Care Management programs and Medication Therapy Management.

Maintain your health
Appoint a representative
You have the right to appoint someone to act on your behalf. This person can file a grievance, request a coverage determination or file an appeal.

Appoint a representative
File appeals, grievances, determinations and exceptions
If you’re dissatisfied with any aspect of your health plan, we have a process in place to resolve your concerns as quickly as possible.

Resolve your concern
Find care during a disaster
In many cases during a declared disaster or emergency, you can get care from out-of-network providers at in-network rates.

Plan for an emergency
Use our Medicare glossary
As you explore your Medicare choices, you can use our glossary to define unfamiliar words or phrases.

Research Medicare terms

Home delivery

Save yourself time and money. Set up mail order for medications you take regularly.

Get involved

View our calendar of upcoming events to get active, get involved in the community and get to know HAP.

Fitness benefits

Take advantage of $0 gym memberships with our SilverSneakers® program.

Health Alliance Plan (HAP) has HMO, HMO-POS, PPO plans with Medicare contracts. HAP Medicare Complete Duals (HMO D-SNP) is a Medicare health plan with a Medicare contract and a contract with the Michigan Medicaid Program. Enrollment depends on contract renewals.

Resources