Making Medicare Changes

 Find a plan that works for you

If you’re satisfied with your current Medicare Advantage plan, you don’t need to do anything. Your plan will automatically renew each year. However, if it’s not meeting your needs, we can help you find a better solution.

Give us a call at (800) 868-9885 (TTY: 711) and we can review your current plan and compare it to the other plans that we offer to find the right plan for you. Our licensed agents can take your call October 1 – March 31 from 8 a.m. to 8 p.m., seven days a week or April 1 - September 30 from 8 a.m. to 8 p.m., Monday through Friday.

Compare HAP Medicare Advantage Plans

When can you switch a Medicare Advantage plan?

Typically, you can make changes to a Medicare Advantage plan only during the Annual Election Period (AEP), which is October 15 to December 7 each year. Your new coverage will begin January 1.

If you enrolled in a Medicare Advantage plan for January 1 and don’t like your plan choice, you can switch to another Medicare plan (with or without Medicare prescription drug coverage) or Original Medicare (with or without Medicare prescription drug coverage) during the Medicare Open Enrollment Period (OEP) between January 1 and March 31. For more information, see Chapter 10, Section 2.2 of your plan's Evidence of Coverage.

You may be able to take advantage of a Special Enrollment Period to make changes if you:

• Lose coverage through an employer
• Move to a new service area
• Belong to a Medicare Savings Program

Disenrollment

Disenrollment means leaving HAP and no longer being a member. If you decide you want to leave HAP's coverage, there are a number of ways you can do it.

Enrolling in another health plan

In most cases, you can end or change your HAP membership by enrolling in another health plan during an available election period. Medicare’s Annual Election Period (AEP) is from October 15 to December 7. You can also end or change your HAP membership during the annual Medicare Open Enrollment Period (OEP) from January 1 to March 31.

Switching to a plan without prescription coverage

During Medicare’s Annual Election Period (AEP), which runs from October 15 to December 7, you may choose to switch from a HAP plan with prescription drug coverage to Original Medicare without a Medicare prescription drug plan. To do so, you must call HAP at (800) 868-3153 (TTY: 711) and ask to make a new plan selection. HAP's licensed agents can take your call October 1 – March 31 from 8 a.m. to 8 p.m., seven days a week or April 1 - September 30 from 8 a.m. to 8 p.m., Monday through Friday. Or you can call Medicare 24 hours a day, 7 days a week, year-round at 1-800-MEDICARE or (800) 633-4227. TTY users should dial (877) 486-2048.

You can also end or change your HAP membership during the annual Medicare Open Enrollment Period (OEP) from January 1 to March 31. 

Moving, or living, out of our service area

You can no longer be a HAP member if you move out of the service area. If you are a traveler, and your plan has a travel benefit for Michigan, Florida, Texas and Arizona, you will have coverage for these states for 12 months. If you go to a state other than Michigan, Florida, Texas and Arizona, you will only have coverage for 6 months. You can then sign up for Original Medicare or, if you qualify for a Special Enrollment Period, choose a new plan.

Involuntary disenrollment

In most cases, you can decide when to end your membership. If we end your membership in a HAP plan, called involuntary disenrollment, we must tell you our reasons in writing. We must also explain how you can make a complaint about our decision.

Questions?

If you have questions about disenrollment or making changes to your Medicare Advantage plan, call HAP customer service at (800) 422-4641 (TTY: 711). We’re available October 1 through March 31 from 8 a.m. to 8 p.m., seven days a week or April 1 through September 30 from 8 a.m. to 8 p.m., Monday - Friday.