Disenrollment

Rights and responsibilities when your membership ends

Disenrollment means leaving HAP and no longer being a member. If you decide you want to leave HAP's coverage, there are a number of ways you can do it.

Enrolling in another health plan

In most cases, you can end or change your HAP membership by enrolling in another health plan during an available election period. Medicare’s Annual Election Period (AEP) is from October 15 to December 7. You can also end or change your HAP membership during the annual Medicare Open Enrollment Period (OEP) from January 1 to March 31.

Switching to a plan without prescription coverage

You may choose to switch from a HAP plan with prescription drug coverage to Original Medicare without a Medicare prescription drug plan. To do so, you must call HAP at 800-868-3153 (TTY: 711) and ask to make a new plan selection. HAP's licensed agents are available Oct. 1 - March 31 from 8 a.m. to 8 p.m., seven days a week or April 1 - Sept. 30 from 8 a.m. to 8 p.m., Monday through Friday.

Medicare’s Annual Election Period (AEP) is from October 15 to December 7. You can also end or change your HAP membership during the annual Medicare Open Enrollment Period (OEP) from January 1 to March 31 or within three months of new entitlement to Medicare Part A and B (typically during your Initial Coverage Election Period). 

Changes take effect the first of the month after we receive your request. This period allows:

• Switching from an Medicare Advantage plan to Original Medicare (with or without a Part D plan)
• Enrolling in a different Medicare Advantage plan (Medicare Advantage only or Medicare Advantage Part D)

For assistance, call Medicare at 1-800-MEDICARE or (800) 633-4227. TTY users can reach Medicare at (877) 486-2048.

Moving, or living, out of our service area

If you move out of our service area, you can no longer be a HAP member. If you are a traveler and your plan has a travel benefit for Michigan, Florida, Texas and Arizona, you will have coverage for these states for 12 months. If you go to a state other than Michigan, Florida, Texas or Arizona, you will only have coverage for out of the area for 6 months.

You can then sign up for Original Medicare or, if you qualify for a Special Enrollment Period (SEP), choose a new plan.

Involuntary disenrollment

In most cases, you can decide when to end your membership. If we end your membership in a HAP plan, called involuntary disenrollment, we must tell you our reasons in writing. We must also explain how you can make a complaint about our decision.

Questions?

If you have questions about disenrollment, call HAP Customer Service at (800) 422-4641 (TTY: 711). HAP customer service representatives are available Oct. 1 - March 31 from 8 a.m. to 8 p.m., seven days a week or April 1 - Sept. 30 from 8 a.m. to 8 p.m., Monday through Friday.