Call Us
Speak with a licensed Medicare expert at 800-868-9885 (TTY: 711) to learn more or schedule an in-person appointment.
Five easy ways to enroll
Enroll online
You can use our shopping tool to compare plans.
Connect over the phone
Speak with a licensed HAP Medicare sales representative. Call (800) 868-9885 (TTY: 711).
Office hours:
8 a.m. to 8 p.m., Seven Days a Week (Oct. 1 – March 31)
8 a.m. to 8 p.m., Monday through Friday (April 1 - Sept. 30)
At all other times, you may access our interactive voice recording system at the same number and leave your name and phone number. A HAP Medicare sales representative will return your phone call the next business day. Please do not share personal health information when you leave your message.
Attend a seminar
Come to a free HAP Medicare Seminar, where a licensed HAP Medicare sales team member will be present with information and applications.
Mail your application
Complete and mail your enrollment form to:
Health Alliance Plan
2850 West Grand Boulevard
Detroit, MI 48202
Choose the form that corresponds with your Medicare plan:
2020 Medicare Plans
- Medicare Advantage Individual Enrollment Request Form (HMO, HMO-POS, PPO) (PDF)
- HAP Choice Individual Enrollment Request Form (PDF)
- HAP Empowered Duals (HMO SNP) Instructions and Enrollment Request Form (HMO SNP) (PDF)
Through medicare.gov
You can enroll online at medicare.gov through the Centers for Medicare and Medicaid services online enrollment center.
When to enroll
If you’re newly eligible for Medicare, you can sign up for a plan during your initial enrollment period. Examples include:
- Turning 65. You can apply up to three months before your birthday month, during your birthday month or within the three months following your birthday month. Learn more about what to do when you're turning 65.
- A disability that qualifies you for Medicare.
Annual Enrollment Period
Each year, you can explore your Medicare Advantage options during the Annual Enrollment Period which happens from Oct. 15 to Dec. 7.
Medicare Advantage Open Enrollment Period
Between Jan. 1 and Mar. 31, you can make one change if you have a Medicare Advantage Plan during the Medicare Advantage Open Enrollment Period. This includes switching from one Medicare Advantage Plan to another, or dropping your Medicare Advantage Plan and returning to Original Medicare.
Special Enrollment Period
There are specific events that could qualify you for a special enrollment period, including loss of union-paid or employer-paid coverage or moving out of your current plan’s service area.
This special enrollment period has rules about when you can make changes and the type of changes you can make. If you believe you may qualify for a special enrollment period, you can find out more at medicare.gov for specific rules.
Transition process for Medicare Part D
Medicare enrollees have a transition period to give them sufficient time to work with their doctors to ensure their drug therapies are included in our list of covered drugs, also known as a formulary. The transition period also allows time to select an alternative drug therapy or to request an exception based on medical necessity.