Speak with a HAP licensed agent. Call (888) 447-3850 (TTY: 711).
Oct. 1 – March 31
8 a.m. to 8 p.m., Seven days a week
April 1 - Sept. 30
8 a.m. to 8 p.m., Monday through Friday
Outside of these hours, you may access our interactive voice recording system at the same number. Leave your name and phone number, and a licensed HAP Medicare Advantage agent will return your call the next business day. Please do not share personal health information when you leave your message.
Complete and mail your enrollment form to:
Health Alliance Plan
1414 E Maple Rd
Troy, MI 48083
Choose the form that corresponds with your Medicare plan:
Medicare beneficiaries may also enroll in a HAP Medicare Advantage plan through the Centers for Medicare and Medicaid Services (CMS) Medicare online enrollment center on medicare.gov.
You can use our shopping tool to compare plans and enroll online.
If you’re newly eligible for Medicare, you can sign up for a plan during your initial enrollment period. Examples include:
Each year, you can explore your Medicare Advantage plan options during the Annual Enrollment Period which happens from Oct. 15 to Dec. 7.
During the Medicare Advantage Open Enrollment Period, which runs from Jan. 1 to March 31, you can make one change if you have a Medicare Advantage plan. This includes switching from one Medicare Advantage plan to another, or dropping your Medicare Advantage plan and returning to Original Medicare.
There are specific events that could qualify you for a Special Enrollment Period, including the loss of union-paid or employer-paid coverage or moving out of your current plan’s service area.
This Special Enrollment Period has rules about when you can make changes and the type of changes you can make. If you believe you may qualify for a Special Enrollment Period, you can find the specific rules or more information at medicare.gov.
Medicare enrollees have a transition period to give them sufficient time to work with their doctors to ensure their drug therapies are included in our list of covered drugs, also known as a formulary. The transition period also allows time to select an alternative drug therapy or to request an exception based on medical necessity.
Health Alliance Plan (HAP) has HMO, HMO C-SNP, HMO-POS, and PPO plans with Medicare contracts. HAP Medicare Complete Duals (HMO D-SNP), HAP Medicare Complete Assist (PPO D-SNP), and HAP CareSourceTM MI Coordinated Health (HMO D-SNP) are Medicare health plans with a Medicare contract and a contract with the Michigan Medicaid Program that provides benefits of both programs to enrollees. Enrollment depends on contract renewals.