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Care during a disaster

If you live in an area that’s been declared an emergency or disaster zone, you’re still entitled to get health care and prescriptions. We want you to understand your options as a HAP Medicare member. Below are some guidelines.

If you have specific questions or need more information, please call us at the number below or Medicare at (800) MEDICARE (633-4227). TTY users can reach Medicare at (877) 486-2048.

If you have questions, call a HAP Medicare representative

Speak with our Customer Service:

Customer service hours:

  • 8 a.m. to 8 p.m., seven days a week (Oct. 1 – March 31)
  • 8 a.m. to 6 p.m., Monday through Friday (April 1 - Sept. 30)

Speak with our Alliance Medicare Supplement Service Line:

Alliance Medicare Supplement Service hours:

  • Monday through Friday from p.m.

At all other times, you may access our interactive voice recording system at the same number and leave your name and phone number. We’ll return your phone call the next business day. Please don’t share personal health information when you leave your message.

Common Medicare-related questions during disasters

The following are some questions members frequently ask relating to care during disasters:

HAP medicare member

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Health Alliance Plan (HAP) has HMO, HMO-POS, PPO plans with Medicare contracts. HAP Medicare Complete Duals (HMO D-SNP) is a Medicare health plan with a Medicare contract and a contract with the Michigan Medicaid Program. Enrollment depends on contract renewals.