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Terms and Conditions

Disclaimer of liability

HAP does not warrant the accuracy or completeness of the information on this website or on websites linked through this website. Use of this website is entirely at your own risk. HAP is not responsible for the consequences of or reliance on any information contained in or submitted to this website or linked through this website. The risk of injury from such reliance rests entirely with you. The information on this website is provided without warranty of any kind, either express or implied, including – but not limited to – the implied warranties of merchantability, fitness for a particular purpose and title. HAP will not be liable for any loss resulting from the use or inability to use the information on this website, including – without limitation – direct, indirect, special, incidental, consequential or punitive damages.

No medical or legal advice

The information contained on and through this website is general in nature and is not a substitute for professional medical advice or services. A doctor-patient relationship or attorney-client relationship between HAP, its employees and contractors and you cannot and is not created by use of this website or by any other circumstance. Consult your doctor or other health care professional for your specific health care needs. Consult your attorney for legal advice.

Links to other websites

We have links from our website to a number of different websites related to health care related. When you click on one of these links, you leave and link to another website not controlled by HAP. Our website includes these links as a convenience to you. We expressly disclaim responsibility for the content and accuracy of the linked websites. HAP does not endorse the linked website or any of the products or services disclosed or endorsed on those websites.

Changes to this site

Information on this website can be improved, changed or updated without notice to you. We do not have the obligation to update this website, so information contained on this website may be out of date for a period of time.

Product and services

The products and services described on this website are not intended as solicitations or offers to sell any product or service. Products and services are provided only in certain geographic areas. Covered benefits are only provided under the terms and conditions of the applicable plan contract. Anyone interested in HAP products or services should contact HAP for further information.

Proprietary information

You acknowledge and agree that the content accessible within this website is the proprietary information of HAP and its content providers and HAP and its content providers retain all right, title and interest in the content. Accordingly, if you reproduce, transmit or distribute the content you agree to attribute the content to HAP. Additionally, you will not remove or alter, or cause to be removed or altered any copyright, trademark, trade name, service mark or other proprietary notice or legend appearing on any of the content.

If you do not agree to abide by this Legal Notice, you have the ability and right to stop interacting with HAP over the internet by exiting this website now.

HAP's SMS Terms and Conditions

I authorize HAP and its subsidiaries to send me autodialed text messages to the mobile phone number that I provided. I understand that I am not required to sign this consent, and that signing this consent is not a condition for me to purchase any product or services from HAP. I understand that standard message and data rates may apply.

I understand I can opt-out of receiving HAP text messages at any time by texting STOP to 67969, or by contacting HAP here. If I need additional information on HAP text messages, I can text HELP to 67969 or call Customer Service.

Message frequency will vary based on user interaction. HAP will send messages regarding a variety of topics, including, but not limited to: your benefits, community events, vaccine and appointment reminders, healthy living tips, rewards, and more. There is no charge to participate in HAP text messages; however, message and data rates may apply (please contact your mobile carrier for further details on message and data rates under your mobile plan).

HAP text messages service available on these US carriers only: Verizon Wireless, Sprint, Nextel , Boost, T-Mobile®, AT&T, Alltel, ACS Wireless, Bluegrass Cellular, Carolina West Wireless, CellCom, Cellular One of East Central Illinois (ECIT), Cincinnati Bell, Cricket, C-Spire Wireless, Duet IP (AKA Max/Benton/Albandy), Element Mobile, Epic Touch, GCI Communications, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri Cellular), Illinois Valley Cellular (IVC), Inland Cellular, iWireless, Keystone Wireless (Immix/PC Management), MetroPCS, MobiPCS, Mosaic, MTPCS/Cellular One (Cellone Nation), Nex-Tech Wireless, nTelos, Panhandle Telecommunications, Pioneer, Plateau, Revol Wireless, Rina-Custer, Rina-All West, Rina-Cambridge Telecom Coop, Rina-Eagle Valley Comm, Rina-Farmers Mutual Telephone Co, Rina-Nucla Nutria Telephone Co, Rina- Silver Star, Rina- South Central Comm, Rina-Syringa, Rina-UBET, Rina-Manti, Simetry, South Canaan/CellularOne of NEPA, Thumb Cellular, Union Wireless, United Wireless, U.S. Cellular, Viaero Wireless, Virgin Mobile, West Central Wireless (includes Five Star Wireless). Please consult the application wireless service agreement for your individual pricing plan. T-Mobile is not liable for delayed or undelivered messages.

Alerts sent via SMS may not be delivered to you if your phone is not in range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within a coverage area, factors beyond the control of your wireless carrier may interfere with message delivery, including the customer's equipment, terrain, proximity to buildings, foliage, and weather. You acknowledge that urgent alerts may not be timely received and that your wireless carrier does not guarantee that alerts will be delivered.

You may also visit this link describing HAP's privacy practices to understand what HAP does to protect your privacy and what to do if you have any questions about HAP's privacy practices.

Contact Us

Customer service

(800) 422-4641
HAP Senior Plus®
(800) 801-1770 TTY: 711
HAP Senior Plus® (PPO)
(888) 658-2536 TTY: 711
Alliance Medicare Supplement:
(800) 873-7526 TTY: 711

More options

Individual and family plans
Ready to join?
(855) 948-4427
HMO Plans
(800) 759-3436
PPO Plans
(800) 944-9399
Alliance Health and Life Insurance Company
(888) 999-4347
Self-funded / ASO
(866) 766-4709
(800) 422-4641
HAP Empowered
(888) 654-2200
Medicare Plans - Ready to join?
(888) 268-0067 TTY: 711