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 Phishing Incident

Member hotline phone number: (888) 406-8920

October 24, 2025

HAP (Health Alliance Plan) is notifying some of their members about a phishing incident. 

 Here are important facts to know:

  • On October 24, 2025, an unauthorized individual gained access to a HAP business email account through a phishing scheme. The investigation confirmed that protected health information (PHI) was present in the email account. While we cannot determine with certainty that the phisher accessed PHI, we have moved forward with notifications.
  • The affected information may have included name, date of birth, address and HAP ID number. In some cases, SSN was included. 

HAP is doing everything required by privacy laws to alert potentially impacted members, including posting this notice. We are also offering two (2) years of identity monitoring at no cost to the affected individuals.

 If there are questions, please contact our designated call center for this incident by calling (888) 406-8920 Monday through Friday, from 9:00 a.m. to 9 p.m., Eastern Time. That number goes to our business partner Epiq Solutions, a call center that specializes in providing assistance for privacy and cybersecurity incidents.