What you need to know about  Coronavirus and your HAP coverage.

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Member resources

Information on getting started, prescription coverage, discounts and more for HAP members

To get the most out of your health plan, and for access to member-exclusive resources, please log in or register to access your online member account where you can:

• Access a doctor at home 24/7 through our telehealth services program
• Get information specific to your employer’s group plan
• Print your ID card or download it to your phone
• Look up a prescription drug on our list of covered drugs
• Search medical cost estimates and compare treatment costs with our Health Care Cost Estimator tool
• Send our Customer Service team a secure message
• Search our list of doctors and hospitals
• Sign up to receive your Explanations of Benefits Statements, or EOBs, electronically

  • Restore disease management programs

    This comprehensive program helps members manage a chronic condition and their long-term health by providing support to reach their goals.

    We offer three Restore programs:

    • Restore CareTrack®
    • Restore Case Management
    • Restore Comfort and Palliative Care

    Learn more about our Restore programs.

  • Health and weight management services

    We give our members the tools and programs they need to take control of their health.

    iStrive® for Better Health

    Your digital wellness experience at HAP starts with iStrive for Better Health®, an online health assessment tool. With iStrive, you can create a customized plan and access strategies designed by health care professionals to help you make healthy choices, overcome obstacles and achieve your goals. Learn more about iStrive.

    If you’re already a HAP member, log in to access iStrive today.

  • Additional health and wellness resources

    • Save on costs through our HAP Member Discounts program on things like gym memberships and weight loss programs
    • Our telehealth services program, which gives members 24/7 access to a doctor using their computer, tablet or smartphone
    • Our Health Care Cost Estimator tool the allows members to get an estimate of what a procedure or service might cost them based on the doctor or facility

Learn more about our health and wellness programs.

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  • Medicare 101 Webinars

    Get real answers to all your questions! We’ll teach you about how Medicare works and give you tips and ideas to make sure you’re ready to go on day

  • Empowered Medicaid New Member Webinar

    Welcome to HAP Empowered! During this webinar, you’ll: Get to know your Medicaid plan. Learn how to get the most out of your coverage.

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Contact us

  • Alliance Health and Life Insurance Company®

    (888) 999-4347

  • Self-funded / ASO

    (866) 766-4709

  • HAP HMO

    (800) 422-4641

  • HAP Midwest Health Plan

    (888) 654-2200