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Member resources

Information on getting started, prescription coverage, discounts and more for HAP members

To get the most out of your health plan, and for access to member-exclusive resources, please log in or register to access your online member account where you can:

• Access a doctor at home 24/7 through our telehealth services program
• Get information specific to your employer’s group plan
• Print your ID card or download it to your phone
• Look up a prescription drug on our list of covered drugs
• Search medical cost estimates and compare treatment costs with our Health Care Cost Estimator tool
• Send our Customer Service team a secure message
• Search our list of doctors and hospitals
• Sign up to receive your Explanations of Benefits Statements, or EOBs, electronically

  • Restore disease management programs

    This comprehensive program helps members manage a chronic condition and their long-term health by providing support to reach their goals.

    We offer three Restore programs:

    • Restore CareTrack®
    • Restore Case Management
    • Restore Comfort and Palliative Care

    Learn more about our Restore programs.

  • Health and weight management services

    We give our members the tools and programs they need to take control of their health.

    iStrive® for Better Health

    Your digital wellness experience at HAP starts with iStrive for Better Health®, an online health assessment tool. With iStrive, you can create a customized plan and access strategies designed by health care professionals to help you make healthy choices, overcome obstacles and achieve your goals. Learn more about iStrive.

    If you’re already a HAP member, log in to access iStrive today.

  • Additional health and wellness resources

    • Save on costs through our HAP Member Discounts program on things like gym memberships and weight loss programs
    • Our telehealth services program, which gives members 24/7 access to a doctor using their computer, tablet or smartphone
    • Our Health Care Cost Estimator tool the allows members to get an estimate of what a procedure or service might cost them based on the doctor or facility

Learn more about our health and wellness programs.

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  • Medicare Seminars Detroit Area

    Get answers to your Medicare questions! Learn how Medicare works and explore HAP’s wide range of Medicare solutions at a Detroit event near you.

  • Annual Enrollment Period Seminar

    Get answers to your Medicare questions! Learn how Medicare works and learn about HAP's wide range of Medicare solutions.

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Contact us

  • Alliance Health and Life Insurance Company®

    (888) 999-4347

  • Self-funded / ASO

    (866) 766-4709

  • HAP HMO

    (800) 422-4641

  • HAP Midwest Health Plan

    (888) 654-2200