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Member resources

Access the many benefits and services that come with your membership

To get the most out of your health plan, and for access to member-exclusive resources, please log in or register to access your online member account where you can:

  • Access a doctor at home 24/7 through our telehealth services program
  • Print your ID card or download it to your phone
  • Look up a prescription drug on our list of covered drugs
  • Pay your premium bill online
  • Search medical cost estimates and compare treatment costs with our Health Care Cost Estimator tool
  • Send our Customer Service team a secure message
  • Search our list of doctors and hospitals
  • Sign up to receive your Explanation of Benefits Statements, or EOBs, electronically

We want to make sure you have every available resource at your fingertips. Whether you just got your ID card or have been with us for years, you’ll find information you need below.

This guide will tell you how to find information, get services and manage your HAP account and payments.

Our Getting Started guide has key information about access to care and services available for HAP members.

How else can we help?

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Health and wellness resources built for you

We believe you deserve every advantage possible to keep yourself healthy. That's why we offer programs, services and benefits like:

Chronic and complex conditions can need many health care providers, prescriptions, appointments and treatments. Our innovative care management program is a collaborative way of helping members manage a chronic condition and their long-term health by providing support to reach their goals.

Learn more about our care management program.

We give our members the tools and programs they need to take control of their health.

iStrive® for Better Health

Your digital wellness experience at HAP starts with iStrive for Better Health®, an online health assessment tool. With iStrive, you can create a customized plan and access strategies designed by health care professionals to help you make healthy choices, overcome obstacles and achieve your goals. Log in to access iStrive today.

Learn more about iStrive.

Maternity services programs

Trying to lose weight? Or planning a family or already expecting? We’ll help you get the most from your health plan and stay healthy with women’s health programs like our comprehensive maternity services program.

Learn more about maternity services program.

  • Wellness-related discounts through our HAP Member Discounts program on things like gym memberships and weight loss programs
  • Our Health Care Cost Estimator tool the allows members to get an estimate of what a procedure or service might cost them based on the doctor or facility
  • Our telehealth services program, which gives members 24/7 access to a doctor using their computer, tablet or smartphone

Most plans cover in-network preventive care at no cost to you. Preventive care is an important part of staying healthy. Members are covered for a wide range of routine preventive services, including annual well checkups, breast cancer screenings, immunizations and more.

Learn More