What you need to know about  Coronavirus and your HAP coverage.

Member resources

Access the many benefits and services that come with your membership

To get the most out of your health plan, and for access to member-exclusive resources, please log in or register to access your online member account where you can:

  • Access a doctor at home 24/7 through our telehealth services program
  • Print your ID card or download it to your phone
  • Look up a prescription drug on our list of covered drugs
  • Pay your premium bill online
  • Search medical cost estimates and compare treatment costs with our Health Care Cost Estimator tool
  • Send our Customer Service team a secure message
  • Search our list of doctors and hospitals
  • Sign up to receive your Explanation of Benefits Statements, or EOBs, electronically

How else can we help?

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Health and wellness resources built for you

We believe you deserve every advantage possible to keep yourself healthy. That's why we offer programs, services and benefits like:

Restore disease management programs

This comprehensive program helps members manage a chronic condition and their long-term health by providing support to reach their goals.

We offer three Restore programs:

Learn more about our Restore programs.

Health and weight management services

We give our members the tools and programs they need to take control of their health.

iStrive® for Better Health

Your digital wellness experience at HAP starts with iStrive for Better Health®, an online health assessment tool. With iStrive, you can create a customized plan and access strategies designed by health care professionals to help you make healthy choices, overcome obstacles and achieve your goals. Log in to access iStrive today.

Learn more about iStrive.

Additional health and wellness resources

  • Wellness-related discounts through our HAP Member Discounts program on things like gym memberships and weight loss programs
  • Our Health Care Cost Estimator tool the allows members to get an estimate of what a procedure or service might cost them based on the doctor or facility
  • Our telehealth services program, which gives members 24/7 access to a doctor using their computer, tablet or smartphone

Additional member information

For detailed information about our plans, benefits and services, download a copy of our member brochure.

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  • Medicare 101 Webinars

    Get real answers to all your questions! We’ll teach you about how Medicare works and give you tips and ideas to make sure you’re ready to go on day

  • Empowered Medicaid New Member Webinar

    Welcome to HAP Empowered! During this webinar, you’ll: Get to know your Medicaid plan. Learn how to get the most out of your coverage.

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Contact us

  • Ready to join?

    (855) 948-4427

  • HMO Plans

    (800) 759-3436

  • PPO Plans

    (800) 944-9399