What you need to know about Coronavirus and your HAP Coverage

Member resources

Access the many benefits and services that come with your membership

To get the most out of your health plan, and for access to member-exclusive resources, please log in or register to access your online member account where you can:

  • Access a doctor at home 24/7 through our telehealth services program
  • Print your ID card or download it to your phone
  • Look up a prescription drug on our list of covered drugs
  • Pay your premium bill online
  • Search medical cost estimates and compare treatment costs with our Health Care Cost Estimator tool
  • Send our Customer Service team a secure message
  • Search our list of doctors and hospitals
  • Sign up to receive your Explanation of Benefits Statements, or EOBs, electronically

How else can we help?

I want to:


Health and wellness resources built for you

We believe you deserve every advantage possible to keep yourself healthy. That's why we offer programs, services and benefits like:

  • Restore disease management programs

    This comprehensive program helps members manage a chronic condition and their long-term health by providing support to reach their goals.

    We offer three Restore programs:

    Learn more about our Restore programs.

  • Health and weight management services

    We give our members the tools and programs they need to take control of their health.

    iStrive® for Better Health

    Your digital wellness experience at HAP starts with iStrive for Better Health®, an online health assessment tool. With iStrive, you can create a customized plan and access strategies designed by health care professionals to help you make healthy choices, overcome obstacles and achieve your goals. Log in to access iStrive today.

    Learn more about iStrive.

  • Additional health and wellness resources
    • Wellness-related discounts through our HAP Member Discounts program on things like gym memberships and weight loss programs
    • Our Health Care Cost Estimator tool the allows members to get an estimate of what a procedure or service might cost them based on the doctor or facility
    • Our telehealth services program, which gives members 24/7 access to a doctor using their computer, tablet or smartphone

    Additional member information

    For detailed information about our plans, benefits and services, download a copy of our member brochure.

Show me:

View all news
  • Member Meeting Webinar

    Get answers to your specific Medicare plan needs! Learn how your plan works, and all the added benefits available for you to use.

  • Medicare 101 Webinars

    Get real answers to all your questions! We’ll teach you about how Medicare works and give you tips and ideas to make sure you’re ready to go on day

View all events

You must have Adobe Reader to download PDF files. Download for free.

Contact us

  • Ready to join?

    (855) 948-4427

  • HMO Plans

    (800) 759-3436

  • PPO Plans

    (800) 944-9399