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Why choose HAP?

Your health care plan isn’t just for emergencies. It should support your health each and every day.

HAP is here, offering benefits, programs and services that other health plans don’t have. Your health care needs are individual and personal. And so is the service you get from HAP.

Quality coverage

When it comes to quality health care, we have you covered. We offer a variety of plans because health care isn’t one-size-fits-all. Let us help you find a plan to fit your needs and budget. Expert HAP representatives are waiting to help you pick the perfect one for you.

Call (855) 948-4427 (TTY: 711) for help selecting a HAP plan.

Protecting your time, money and peace of mind

Your health and well-being depend on getting the care you need. We help you get it quickly, wherever you need it and at the lowest cost to you. Our Health Care Cost Estimator, online doctor visits and around-the world emergency care are just a few ways we make your health care easy, affordable and worry-free.

Health Care Cost Estimator

Treatment costs vary widely among doctors and facilities. Knowing the costs before you get care can help you choose providers. Use HAP’s simple online Health Care Cost Estimator to estimate your costs for doctor visits and procedures. You can search by treatment type or medical condition and compare costs among doctors and facilities.

24/7 online doctor visits

Talk to a doctor any time of the day or night wherever you are. HAP’s telehealth partner American Well® gives you easy, affordable access to licensed, board-certified doctors 24/7 on a secure site. They can help you with nonemergency medical issues and prescriptions. You can use this service online or by mobile app.

Emergency services and urgent care

When you’re hurt or sick, you need fast, no-hassle care. With HAP, no matter where you are, you’re covered for:

  • Emergencies: For a severe medical emergency, such as a broken bone, chest pains, difficulty breathing or a severe burn, you’re covered. You can go to any emergency room, anywhere in the world.
  • Urgent care: An urgent care center may be faster and less costly than an emergency room. For health issues that are not life-threatening, you can go to any HAP-affiliated urgent care center in Michigan. They’re equipped to handle issues such as sprains, cuts that need stitches, minor burns, back pain, the flu and more.
  • CVS Minute Clinics: HAP members can access convenient care at CVS Minute Clinics. Their nurse practitioners and physician assistants can help with nonemergency conditions and prescriptions. Minute Clinics are open seven days a week, including nights and weekends. No appointment is needed, and the cost is the same as a PCP office visit.

Travel assistance 

  • Travel Assistance: For travel emergencies, HAP members have 24/7 access to Assist America. Their expert call center staff can help you find a doctor or hospital; get transportation; and replace prescriptions, lost luggage or documents and more. It’s available when you’re more than 100 miles from home or in another country. Assist America also provides free identity theft protection.

Students Away at School

If you have kids away at school, you want them to get health care when they need it. HAP covers students with HMO coverage for medical emergencies and urgent care. And – with prior approval – they can get services such as, flu shots, allergy injections, covered prescriptions and some services for managing chronic conditions.

Support on your health care journey

From award-winning wellness programs to care management, we’ll support you in getting and staying healthy.

iStrive® for Better Health

iStrive is our digital wellness manager. It offers free tools and programs to help you reach your health and wellness goals. Powered by WebMD® Health Services, it’s personalized for each member. iStrive can help you assess your health, set and manage goals and make choices to improve your well-being.

Learn more about iStrive

Member extras

HAP offers a variety of health and wellness discounts. We can help you with gym memberships, weight loss programs and more. We also have many online tools and resources.


Let us make health care easy for you

From our customer service team, to the leading doctors and hospitals we work with, to all the extra benefits we include in our plans, our members are at the heart of all that we do.

Call (855) 948-4427 (TTY: 711) to speak with a local, HAP representative. Or click “Shop for plans” to see our plan options.