Make a payment
Log in to the member portal to make a payment or set up automatic payments. Select "Pay My Bill" in the portal to get started.
Pay your bill
Payment options
Through our Bill Pay tool, HAP makes it convenient to purchase and pay for your plan, as well as choose or change your payment options. If you’re a new member and need assistance making a payment, your personal service coordinator can help. Or contact Customer Service at the number on your ID card.
Online payment
You can manage your premium payments 24/7 through our Bill Pay tool. It allows you to:
- Manage and change your method of payment (credit card, debit card or EFT)
- Make a one-time payment
- Set up automatic monthly payments
- Update credit card or banking information
- Request a paper invoice to be mailed to you
- View your online payment history
If you prefer a paper bill, you can always choose the "Bill Me" option during enrollment. To access the Bill Pay tool, log in and click "Pay My Bill".
Initial premium payment
Your initial payment is very important. It must be received and processed prior to the date your coverage becomes effective.
The government requires that all insurance carriers, including HAP, cancel coverage for members who don’t meet this payment requirement. If you miss your initial premium payment, you will not be covered and may have to wait until open enrollment or qualify for a special enrollment period.