HAP will be moving from its Southfield office effective November 26, 2018. Please note the new address is 1414 E. Maple in Troy

HAP's quality program

Important measures meant to protect our members

HAP’s quality program ensures that the health care services provided to our members are of the highest quality. This means that care is safe, effective, patient-centered, timely, efficient and equitable. We constantly measure results to find out what’s working well and where we need to improve.

Here are some of the questions we study:

  • Are our members getting the right kind of care, in the right place and at the right time? Are they satisfied with their care?
  • Are our members up-to-date on screenings, vaccinations and other services needed to keep them healthy?
  • How well are our members managing chronic diseases like diabetes and heart failure?
  • Do our members and providers understand important guidelines that are based on medical research and evidence?How well do our hospitals perform on certain quality and safety measures?
  • What else can we do to make sure that our members have access to the highest quality health care, programs and services to keep them healthy and safe?

HAP quality program goals and objectives

Every year, we set specific goals to improve quality. Find out what our quality program is focused on now and what we’re doing to achieve these goals and objectives.

HEDIS

The Healthcare Effectiveness Data and Information Set1 is a standardized, comprehensive set of indicators used to measure the performance of a health plan. In other words, HEDIS is a report card for managed care plans. Learn more about HEDIS.

1HEDIS is a registered trademark of the National Committee for Quality Assurance, or NCQA.

Show me:

  • Annual Enrollment Period Seminar

    Get answers to your Medicare questions! Learn how Medicare works and learn about HAP's wide range of Medicare solutions.

  • Medicare 101 Seminar

    Get real answers to all your questions! We’ll teach you about how Medicare works and give you tips and ideas to make sure you’re ready to go on day

View all events
View all news

Contact us