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HAP’s quality program ensures that the health care services provided to our members are of the highest quality. This means that care is safe, effective, patient-centered, timely, efficient and equitable. We constantly measure results to find out what’s working well and where we need to improve.
Here are some of the questions we study:
Every year, we set specific goals to improve quality. Find out what our quality program is focused on now and what we’re doing to achieve these goals and objectives.
The Healthcare Effectiveness Data and Information Set1 is a standardized, comprehensive set of indicators used to measure the performance of a health plan. In other words, HEDIS is a report card for managed care plans. Learn more about HEDIS.
1HEDIS is a registered trademark of the National Committee for Quality Assurance, or NCQA.