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The HAP Quality Program aims to assure that safe, effective, patient-centered, timely, efficient and equitable clinical care and services are provided to commercial, HMO, PPO, Alliance and Senior Plus members and enrollees.
HAP seeks to demonstrate value and improve quality through the elimination of over use, under use and misuse of services. The Quality Program focuses on coordinating activities for continuous quality improvement of clinical care and safety (including general medical and behavioral health care) and of services across HAP’s delivery system by:
Each year, we conduct an extensive analysis that you can use to identify trends, make informed choices about health care and witness HAP’s ongoing commitment to improved performance.
For more information about HAP's Quality Program, including program goals, and our progress toward meeting those goals see the following: