Quality Program goals and objectives

Quality goals

The HAP Quality Program aims to assure that safe, effective, patient-centered, timely, efficient and equitable clinical care and services are provided to commercial, HMO, PPO, Alliance and Senior Plus members and enrollees.

HAP seeks to demonstrate value and improve quality through the elimination of over use, under use and misuse of services. The Quality Program focuses on coordinating activities for continuous quality improvement of clinical care and safety (including general medical and behavioral health care) and of services across HAP’s delivery system by:

  • Improving the health status of our members
  • Identifying and reducing health care disparities
  • Identifying organizational opportunities for improvement
  • Implementing interventions to improve the safety, quality and availability, accessibility and member satisfaction with care and services
  • Promoting members’ health through health promotion, disease prevention and condition management (for example, targeted interventions and health fairs through partnerships with physicians and office staff)
  • Assisting in the development of informed members engaged in healthy behaviors and active self-management
  • Measuring, assessing and coordinating the following:
    • Evidence-based clinical quality
    • Patient safety
    • Practitioner availability and accessibility
    • Member and practitioner satisfaction
    • Supporting the continued development of proactive practitioner practices

Each year, we conduct an extensive analysis that you can use to identify trends, make informed choices about health care and witness HAP’s ongoing commitment to improved performance.

For more information about HAP's Quality Program, including program goals, and our progress toward meeting those goals see the following:

Show me:

  • HAP's 5K Challenge

    Get a discount to run one of our 5K Challenge races.

  • New Member Orientation

    Learn how to get the most out of your HAP membership.

View all events
View all news

Contact us

  • Customer service

    (800) 422-4641

     

    Email

     

    More options

  • Individual and family plans

    Ready to join?

    (855) 948-4427

    HMO Plans

    (800) 759-3436

    PPO Plans

    (800) 944-9399

  • Insurance through your employer

    Alliance Health and Life Insurance Company®

    (888) 999-4347

    Self-funded / ASO

    (866) 766-4709

    HAP HMO

    (800) 422-4641

    HAP Midwest Health Plan

    (888) 654-2200

  • Medicare

    Ready to join?

    (800) 868-3153 TTY: 711

    HAP Senior Plus®

    (800) 801-1770 TTY: 711

    HAP Senior Plus® (PPO)

    (888) 658-2536 TTY: 711

    Alliance Medicare Supplement:

    (800) 873-7526 TTY: 711