(800) 950-7455
hap_direct@hap.org
8 a.m. to 4:30 p.m.
Monday through Friday
Talk with a human, not an automated help line
Every business we insure has access to a dedicated account representative. This person understands your needs and will work with you to solve issues and answer specific questions about our services.
Support Staff
| Sherry Brooks Sales Coordinator (248) 443-8896 sbrooks@hap.org | Nicole McCalister Coordinator (248) 776-3574 nmccalis@hap.org |
| Leighton Kelly Sales Coordinator (248) 776-4073 Lkelly8@hap.org |
Service Team
| Jennifer Berlin Account Manager (810) 230-2127 jberlin@hap.org | Jaimie Fuhrman Senior Account Manager (248) 443-1135 jfuhrma1@hap.org |
| Kim Clay Senior Account Manager (248) 443-1033 kclay@hap.org | Meredith Maurer Director, Large Group (248) 776-3787 mmaurer1@hap.org |
| Kathleen Davis Senior Account Manager (810) 600-8025 kdavis@hap.org | Jessica Rafferty Senior Account Manager (248) 443-1035 jraffert@hap.org |
| Scott Feldpausch Senior Account Manager (810) 733-8968 sfeldpau@hap.org | Curt Schoenjahn Director, Mid Market Business (248) 776-3347 cschoen5@hap.org |
| Steve Unger Account Manager (248) 443-8552 SUnger@hap.org |
Health Alliance Administrators, Inc. Phone: (866) 766-4656
Jenifer Bain
Senior Small Group Retention Consultant
(248) 869-3806
jbain@haaweb.net
Victoria Dollison
Agent Consultant
(248) 230-9494
vdollison@haaweb.net
Melody Edington
Agent Consultant
(248) 675-2525
medington@haaweb.net
Teal Morrice
Agent Consultant
(248) 869-3803
tmorrice@haaweb.net
Carolyn Rosenzweig
Retention Coordinator
(248) 675-2511
crosenzweig@haaweb.net
Jenifer Tawse
Senior Small Group Retention Consultant
(248) 237-3577
jtawse@haaweb.net
Nikki Jeffrey
Director of Retention
(248) 344-2144
njeffrey@haaweb.net
Tiffany Morche
Service Manager
(248) 869-3807
tmorche@haaweb.net
Labor Affairs
(248) 443-1038
Laborinquiries@hap.org
Darryl Hibbett
Labor Affairs, Director
Office: (248) 443-1014
Cell: (313) 942-3300
dhibbett@hap.org
Labor Support Staff
| Mieshia Burton Labor Service Coordinator Office: (248) 443-8522 Cell: (313) 729-1551 mburton@hap.org | Jacqueline Greene-Parham Labor Service Coordinator Office: (248) 778-3482 Cell: (313) 300-9669 jgreene@hap.org |
Labor Liaisons
| Tricia Janes Labor Liaison, VEBA Office: (248) 443-1013 Cell: (313) 363-7298 tjanes@hap.org | Paula Semple Labor Liaison Office: (248) 443-1011 Cell: (586) 457-1255 psemple@hap.org |
| Darla Johnson Labor Liaison Office: (248) 443-4419 Cell: (248) 872-6908 Djohnso3@hap.org | Xantheia Carter Client Dev Rep – Labor Market Office: (810) 733-8951 Cell: (810) 252-6397 xcarter@hap.org |
| Jason Gloetzner Senior Lead Medicare Consultant - Premier Agents (248) 755-4960 jgloetzn@hap.org | Service TeamRyan Combs |
| Heather Podolak Lead Medicare Consultant-Mid/East Michigan (248) 776-3972 hpodola1@hap.org | Jack Fedewa Lead Medicare Consultant (248) 776-3984 jfedewa2@hap.org |
| Yoshio Chandler Lead Medicare Consultant – Medicare Sales - DSNP (860) 966-9481 ychandl2@hap.org | |
| General Questions and DSNP Status Check (888) 269-7003 HAPMedicareAgent@hap.org |
Support Staff
| Lena Washington Coordinator (248) 443-7504 lwashin@hap.org | Summer Hazime New Business Analyst (248) 776-4140 shazime2@hap.org |
Sales Team
| Peggy McDaid Senior Account Executive (248) 443-1045 pmcdaid@hap.org | Katina Atwell Manager, New Business Sales (616) 308-4787 katwell@hap.org |
| Tim Doyle Senior Account Executive (248) 443-8638 tdoyle@hap.org | Shannon Cooper Senior Account Executive (248) 776-4019 scoope15@hap.org |
Health Alliance Administrators, Inc. Phone:
(866) 766-4656
Michael A. Dulapa
Director of Sales
(248) 869-3802
mdulapa@haaweb.net
Joe Ellis
Sales Opportunity Consultant
(248) 230-8652
jellis@haaweb.net
Nikki Moisan
New Business Relationship Consultant
(248) 233-4125
nmoisan@haaweb.net
Looking for general HAP information?
Explore our general contact options below.
Compliance Hotline (877)746-2501 Mon-Fri 8 am to 6 pm | Accounts Receivable (555) 020-1234 Mon-Fri 8 am-6 pm TTY:711 | |
Mailing Address Health Alliance Plan 1414 E. Maple Road Troy, MI 48083 | Troy Lobby 1414 E. Maple Road, Troy, MI 48083 Mon-Fri 9 am to 4:30 pm | Detroit Lobby 3031 W. Grand Blvd., Suite 110, Detroit, MI 4820 Mon-Fri 9am-4:30 pm |