HAP Balanced Living blog

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Telehealth Services

Use HAP’s Telehealth services to see a doctor today

Not feeling well? Is your doctor’s office closed? Too sick to leave home?

Now you can see a doctor using your mobile phone, tablet or computer with HAP’s Telehealth services.¹ Licensed, board-certified doctors are available 24/7 for live, secure online visits thanks to our partnership with American Well®. Visits are affordable, easy and convenient, and you don’t need an appointment.

What types of conditions can be treated through HAP’s Telehealth services?

  • Colds
  • Flu
  • Headache
  • Sprains and strains
  • Rashes and sinus infections
  • Pink eye
  • Other minor conditions

 

How do I sign up?

It's free to enroll. Follow these easy steps:

Download the mobile app

  1. Enter your information and click "Sign Up."
  2. When prompted for a service key, use: HAPmi.
Get Amwell on google play   Download Amwell on an Apple device

 Desktop

  1. Visit hap.amwell.com.
  2. Enter your information and click "Sign Up."
  3. When prompted for a service key, use: HAPMi.

Note: When you sign up, you'll review all your health insurance information. Click "Yes" for the primary subscriber question, even if you're a dependent on the plan.


Need help setting up your account?

Please contact the American Well support team at:
(855) 818-DOCS (3627)
support@americanwell.com

 

Henry Ford Virtual Care

Is your primary care physician, or PCP, a Henry Ford Health System doctor? If so, you also get access to Henry Ford Virtual Care through your MyChart account. You can use the service to do things like:

  • Securely message your doctor through MyChart
  • Have a MyChart video visit with your Henry Ford Health System PCP from your home or office
  • Fill out an online e-Visit questionnaire based on your symptoms and get a response within one business day

Note: These visits are not for medical emergencies, and you should check with your doctor to see if you’re a candidate for Virtual Care.

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¹Telehealth services are not available to HAP Medicare Advantage members, Alliance Medicare Supplement members or HAP Midwest Health Plan Medicare and Medicaid members at this time.

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