HAP Balanced Living blog

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Telehealth Services

Use HAP’s Telehealth services to see a doctor today

Not feeling well? Is your doctor’s office closed? Too sick to leave home?

Now you can see a doctor using your mobile phone, tablet or computer with HAP’s Telehealth services.¹ Licensed, board-certified doctors are available 24/7 for live, secure online visits thanks to our partnership with American Well®. Visits are affordable, easy and convenient, and you don’t need an appointment.

What types of conditions can be treated through HAP’s Telehealth services?

  • Colds
  • Flu
  • Headache
  • Sprains and strains
  • Rashes and sinus infections
  • Pink eye
  • Other minor conditions


How do I sign up?

It's free to enroll. Follow these easy steps:

Download the mobile app

  1. Enter your information and click "Sign Up."
  2. When prompted for a service key, use: HAPmi.
Get Amwell on google play   Download Amwell on an Apple device


  1. Visit hap.amwell.com.
  2. Enter your information and click "Sign Up."
  3. When prompted for a service key, use: HAPMi.

Note: When you sign up, you'll review all your health insurance information. Click "Yes" for the primary subscriber question, even if you're a dependent on the plan.

Need help setting up your account?

Please contact the American Well support team at:
(855) 818-DOCS (3627)


Henry Ford Virtual Care

Is your primary care physician, or PCP, a Henry Ford Health System doctor? If so, you also get access to Henry Ford Virtual Care through your MyChart account. You can use the service to do things like:

  • Securely message your doctor through MyChart
  • Have a MyChart video visit with your Henry Ford Health System PCP from your home or office
  • Fill out an online e-Visit questionnaire based on your symptoms and get a response within one business day

Note: These visits are not for medical emergencies, and you should check with your doctor to see if you’re a candidate for Virtual Care.

Show me:

  • HAP Fitness Challenge

    Get a discount to join us at a HAP fitness event.

  • Medicare 101 Seminar

    Get real answers to all your questions! We’ll teach you about how Medicare works and give you tips and ideas to make sure you’re ready to go on day

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¹Telehealth services are not available to HAP Medicare Advantage members, Alliance Medicare Supplement members or HAP Midwest Health Plan Medicare and Medicaid members at this time.

Contact us

  • Customer service

    (800) 422-4641




    More options

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    Ready to join?

    (855) 948-4427

    HMO Plans

    (800) 759-3436

    PPO Plans

    (800) 944-9399

  • Insurance through your employer

    Alliance Health and Life Insurance Company®

    (888) 999-4347

    Self-funded / ASO

    (866) 766-4709


    (800) 422-4641

    HAP Midwest Health Plan

    (888) 654-2200

  • Medicare

    Ready to join?

    (800) 868-3153 TTY: 711

    HAP Senior Plus®

    (800) 801-1770 TTY: 711

    HAP Senior Plus® (PPO)

    (888) 658-2536 TTY: 711

    Alliance Medicare Supplement:

    (800) 873-7526 TTY: 711