HAP Balanced Living blog

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Telehealth Services

Use HAP’s Telehealth services to see a doctor today

Not feeling well? Is your doctor’s office closed? Too sick to leave home?

Now you can see a doctor using your mobile phone, tablet or computer with HAP’s Telehealth services.¹ Licensed, board-certified doctors are available 24/7 for live, secure online visits thanks to our partnership with American Well®. Visits are affordable, easy and convenient, and you don’t need an appointment.

What types of conditions can be treated through HAP’s Telehealth services?

  • Colds
  • Flu
  • Headache
  • Sprains and strains
  • Rashes and sinus infections
  • Pink eye
  • Other minor conditions

How do I sign up?

It's free to enroll. Follow these easy steps:

Mobile or tablet

Download the app

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  1. Enter your information and click "Sign Up."
  2. When prompted for a service key, use: HAPmi.

Desktop

  1. Visit hap.amwell.com.
  2. Enter your information and click "Sign Up."
  3. When prompted for a service key, use: HAPMi.

Note: When you sign up, you'll review all your health insurance information. Click "Yes" for the primary subscriber question, even if you're a dependent on the plan.

Have questions? We have answers.

Need help setting up your account?

Please contact the American Well support team at (855) 818-DOCS (3627) or support@americanwell.com.

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¹Telehealth services are not available to HAP Medicare Advantage members, Alliance Medicare Supplement members or HAP Midwest Health Plan Medicare and Medicaid members at this time.

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    (888) 658-2536 TTY: 711

    Alliance Medicare Supplement:

    (800) 873-7526 TTY: 711