Telehealth services refers to convenient “virtual” visits between patients and doctors through communications technology.
It’s video and audio connectivity that allows “virtual” visits in real time, from virtually any location.
The visits are safe and secure (HIPAA compliant) and take place using your computer, laptop, tablet or smartphone.
Many physician offices now offer options for virtual care. You should always contact your doctor first to see if they provide care virtually. Log in to your HAP.org account to view your specific plan information.
Do you have other questions about virtual care? Visit our FAQ page for more information.
Telehealth during COVID-19
Telehealth visits are an important line of defense during the COVID-19 pandemic. Cost-sharing is waived for HAP individual, fully-insured group, Medicare, Medicaid and MI Health Link members using telehealth services related to a COVID-19 diagnosis through April 21, 2021. Member cost share will apply for telehealth services that are not related to an acute diagnosis of COVID-19 infection. Self-insured employer group customers control their own health benefits and HAP is working with its self-insured customers to determine how they will cover telehealth services.
Amwell for urgent care or care outside the state of Michigan
Not feeling well? Is your doctor’s office closed? Don’t want to drive to an Urgent Care?
See a licensed, board-certified doctors 24/7 for minor conditions from your computer, laptop, tablet or smartphone. Amwell is available to all HAP members, except Medicaid and MI Health Link members.
Learn more about HAP Virtual Care Plans
We encourage you to log in to your HAP account to view specific information about your virtual care plan. Below you’ll find general information about our various virtual care offerings.
Pivotal HMO for Large Groups
Virtual Care Plans for Small Groups
Virtual Care Plans for Individuals and Families
What types of virtual care are available?