What you need to know about the COVID-19 vaccine, your HAP coverage, and getting care during the pandemic.

HAP Balanced Living blog

Get healthy, get moving and get to know your plan.

Telehealth Services

What’s Virtual Care?

Virtual care refers to convenient “virtual” visits between patients and doctors through communications technology.  

It’s video and audio connectivity that allows “virtual” visits in real time, from virtually any location.  

The visits are safe and secure (HIPAA compliant) and take place using your computer, laptop, tablet or smartphone. 

Many physician offices now offer options for virtual care. You should always contact your doctor first to see if they provide care virtually. Log in to your HAP.org account to view your specific plan information.

Do you have other questions about virtual care? Visit our FAQ page for more information.

Telehealth during COVID-19

Telehealth visits are an important line of defense during the COVID-19 pandemic. Cost-sharing is waived for HAP individual, fully-insured group, Medicare, Medicaid and MI Health Link members using telehealth services related to a COVID-19 diagnosis through April 21, 2021. Member cost share will apply for telehealth services that are not related to an acute diagnosis of COVID-19 infection. Self-insured employer group customers control their own health benefits and HAP is working with its self-insured customers to determine how they will cover telehealth services.


Amwell for urgent care or care outside the state of Michigan

Not feeling well? Is your doctor’s office closed? Don’t want to drive to an Urgent Care?  

See a licensed, board-certified doctors 24/7 for minor conditions from your computer, laptop, tablet or smartphone. Amwell is available to all HAP members, except Medicaid and MI Health Link members.

Virtual Care with my Henry Ford doctor

Is your doctor a Henry Ford Health System doctor? If so, you may be able to have a Virtual Care appointment with your doctor through your MyChart account.

Learn more

Learn more about HAP Virtual Care Plans

We encourage you to log in to your HAP account to view specific information about your virtual care plan. Below you’ll find general information about our various virtual care offerings.

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