Telehealth FAQs

You don’t have to be tech savvy. The technology has been designed so anyone can use it. If you’re having trouble, ask for help. 

• Amwell: E-mail support@americanwell.com or call (877) 410-5548. Highly trained health service specialists can take your call 24/7.
• Pivotal virtual care products: If you need technical assistance, have misplaced your username and password, or you don’t have a MyChart account, call (800) 436-7936

Resources 

• Amwell 
  • Amwell app | Apple App Store 
  • Amwell app | Google Play 
• Henry Ford Health System Virtual Care 
• Henry Ford Health System MyChart 
  • MyChart app | Apple App Store 
  • MyChart app | Google Play 

Articles 

• Curious about How Telehealth Works? HAP Member Tells All
• Healthcare Goes Virtual: Is It Right For You?
• Let’s talk telehealth: Our experts are answering common questions
• Talk to a doctor online, anytime, from anywhere
• Virtual Fitness: Exploring The Pros And Cons