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Your employees want quality health care. They want more from a health plan than just doctors and deductibles. At HAP, we get it. We give our members and our business clients. Personal attention, high quality customer service and a commitment to improve the lives we touch.
We’ve taken our commitment to providing exceptional customer service one step further by creating a team of personal service coordinators to improve how new members get help. This means your employees get their questions answered faster and more easily.
Everything you need to know is at hap.org. By logging in, you have 24/6 access to free and secure digital service tools such as important plan documents, claim information, iStrive digital wellness manager, the Health Care Cost Estimator and more.
HAP’s OnTheGo mobile app makes accessing tools and information even easier. It features a digital member ID card, one-touch calling to providers and access to a health information library.
Getting health care online has never been easier. HAP has partnered with American Well® to provide telehealth services. Licensed and board-certified doctors are available 24/7 for live, online visits via mobile phone, tablet or computer to treat nonemergency illnesses, such as colds, flu, headache, rashes, sinus infections and pinkeye. Visit hap.org/telehealth for more information.
With the Amwell mobile app, you can connect to a doctor anytime and anywhere.
HAP is there, even when you’re far from home. Through our partnership with Assist America, we offer global emergency medical services if you become ill or injured while traveling. Assist America also offers free identity theft protection with safe, continuous monitoring and fraud support. Visit hap.org/assistamerica for more information.
Assist America’s mobile app offers one touch connection to their 24/7 call center.
To make staying healthy a little less expensive, HAP offers savings on health and wellness-related activities and services for our members. Many of our HAP
Member Discounts partners are local companies and venues that also call Michigan home. Visit hap.org/member-discounts for more information.
The HAP Member Discounts app sends mobile alerts when members are near an eligible discount.
You have access to our digital wellness manager with free, personalized health and wellness tools powered by WebMD. Visit hap.org/istrive for more information about iStrive for Better Heath.
Set health goals and track your progress with the Wellness at Your Side app from WebMD. You have a fast, easy way to access your HAP iStrive® for Better Health account.
The key to cost-effective care is knowing what health care costs. HAP’s Health Care Cost Estimator allows you to compare costs among providers, different places of service and different treatment options. You can reduce your out-of-pocket costs by comparing and choosing the best option for your treatment needs. Visit hap.org/costestimator for more information.
Now you can sign in just like a HAP member to manage your businesses’ group health plan in real-time: The employer log in at www. hap.org, and businesses sign in just like a member would, using with their employer group ID and password. You will receive your log in information from your HAP rep once the business has been established an an approved group.