Employee plan resources

Your employees should be focused on your business. Let HAP focus on their health care.

Your employees want quality health care. They want more from a health plan than just doctors and deductibles. At HAP, we get it. HAP is here to give our members and our business clients personal attention, high quality customer service and a commitment to improve the lives we touch.

Personal service coordinator team

We’ve taken our commitment to providing exceptional customer service one step further by creating a team of personal service coordinators to improve how new members get help. This means your employees get their questions answered faster and more easily.

24/7 digital access at hap.org

Everything you need to know is at hap.org. By logging in, members can access: 

  • Search for a doctor
  • Access, print and order ID cards 
  • View health reminders, benefits and Explanation of Benefits 
  • Send and receive secure messages with customer serve 

They can also use our HAP OnTheGo mobile app to download and view their HAP ID care, find a doctor and contact HAP 

As an employer, you'll also be able to easily view documents, invoices and manage enrollment/ eligibility. 

Telehealth services 

Getting health care online has never been easier. Telehealth lets members see doctors 24/7 from a computer, tablet or smartphone. Through our partnership with American Well®, licensed and board-certified doctors are available to treat non-emergent illnesses, such as colds, flu, headache, rashes, infections, and pink eye. 

Health Care Cost Estimator

The key to cost-effective care is knowing what health care costs. HAP’s Health Care Cost Estimator is a virtual tool that estimates out-of-pocket payment information for office visits, hospital stays, X-rays, MRIs, surgeries, vaccines and more. Employees can reduce your out-of-pocket costs by comparing and choosing the best option for their treatment needs. 

Assist America emergency travel assistance

HAP is here, even when you’re far from home. If you're traveling 100 miles or more away from home or in another country (for no more than 90 days in a row), Assist America will arrange and pay for all services it provides including medical help, hospital admission support, emergency medical evacuation and more. 

Identity theft protection 

Assist America also gives you identity theft protection. At no cost to you, this service offers tools to protect your name and credit history, like credit and debit card surveillance and 24/7 identity fraud support services.

Employee well-being programs 

Through HAP, at no charge, you'll have a dedicated well-being and health promotion consultant that will provide your employees a well-being program that focuses on making small behavior changes that will stick. Learn more about our employee well-being programs. 

HAP Member Discounts

To make staying healthy affordable, HAP offers savings on health and wellness-related activities and services for our members. We've partnered with more than 30 businesses (many that also call Michigan home) to provide HAP Member Discounts on the following services: fitness, nutrition, wellness and weight loss.

The HAP Member Discounts app sends mobile alerts when members are near an eligible discount.

We've made it easier for employer groups to manage their account

Employer Portal Access

Now you can sign in just like a HAP member to manage your businesses’ group health plan in real-time. You will receive your log in information from your HAP rep your business is established as an approved group. Log in at www.hap.org, and use your employer group ID and password. 

  • View your Subscriber Contract/Policy and Riders
  • View SBCs
  • View billing invoices
  • Generate reports
  • Order Replacement ID cards
  • View enrollment listing
  • Add, cancel and modify memberships
  • Reinstate members

Show me:

  • Annual Enrollment Period Seminar

    Get answers to your Medicare questions! Learn how Medicare works and learn about HAP's wide range of Medicare solutions.

  • Annual Enrollment Period Seminar

    Get answers to your Medicare questions! Learn how Medicare works and learn about HAP's wide range of Medicare solutions.

View all events
View all news

Contact us