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Worldwide coverage

No matter where your employees may go their HAP health care insurance will travel with them. If your employees get sick or hurt while away from home, whether they are traveling on business or pleasure, they will be covered with HAP.

Urgent and emergency services anywhere in the world

Urgent care and emergency services are covered wherever HAP members go, anywhere in the world.

  • Urgent care – Members who are ill or injured when traveling and need treatment can visit any nearby Urgent Care center.
  • Emergency care – Emergency services including hospital stays, doctor visits and medications and even travel back to your employee’s home are covered by HAP when members are traveling. Let your employees focus on their travel – HAP will focus on making sure they stay well.

Travel assistance away from the office

HAP also offers member’s access to Assist America, which provides emergency assistance when they're traveling more than 100 miles from home or to another country. The Assist America call center is fully staffed 24/7/365. Services include:

  • Help finding a doctor or hospital
  • Hospital admission guarantee
  • Emergency trauma counseling
  • Emergency medical evacuation
  • Lost prescription help
  • Luggage or document assistance
  • Interpreter and legal referral services

Protecting each member’s identity

HAP also provides eligible* members identity theft protection through Assist America.

With the Assist America mobile app (available in iTunes or Google Play), your employees will have immediate access to assistance services, right in the palm of their hand.

Students Away at School Program for HMO and EPO members

Students with PPO coverage have access to covered services across the country. With prior authorization, students with HMO or EPO plans have expanded coverage. This coverage includes services that aren't normally covered out of their HMO or EPO network, such as:

  • Required maintenance visits for chronic conditions
  • Allergy injections
  • Prescription coverage (as allowed under the member's medication rider)
  • Acute illness or injury:
    • Follow-up office visit
    • Outpatient imaging and laboratory tests
    • Physical therapy for rehabilitation
    • Durable medical equipment (with DME and Prosthetics & Orthotics rider)
  • Routine immunizations

The following services aren't covered under the Students Away at School Program for HMO or EPO members:

  • Routine physical exams
  • Routine gynecology exams
  • Outpatient, nonemergency mental health and substance abuse care
  • Elective surgery or hospital stays
  • OB-GYN services for pregnancy
  • Doctor visits and physical therapy, outpatient therapy or other therapies, or treatments that don't have prior authorization

Note: Students must be between 17 and 25 years of age and in school full time. The Students Away at School Program doesn't cover dependent children who live with a custodial parent outside of our service area.

*Identity Theft Protection available to eligible HAP members. Excludes Medicare and Medicaid members.

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  • Customer service

    (800) 422-4641

     

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    More options

  • Individual and family plans

    Ready to join?

    (855) 948-4427

    HMO Plans

    (800) 759-3436

    PPO Plans

    (800) 944-9399

  • Insurance through your employer

    Alliance Health and Life Insurance Company®

    (888) 999-4347

    Self-funded / ASO

    (866) 766-4709

    HAP HMO

    (800) 422-4641

    HAP Midwest Health Plan

    (888) 654-2200

  • Medicare

    Ready to join?

    (800) 868-3153 TTY: 711

    HAP Senior Plus®

    (800) 801-1770 TTY: 711

    HAP Senior Plus® (PPO)

    (888) 658-2536 TTY: 711

    Alliance Medicare Supplement:

    (800) 873-7526 TTY: 711