HAP has been a trusted name in health insurance for over 50 years. Almost 675,000 members rely on HAP to provide them with more than just health insurance. We partner with employer groups, doctors and local organizations to improve the health and well-being of the entire community.
It’s not just HAP’s quality health plans that benefit you. We have many programs and services that go beyond just health insurance. Here are several:
Your own dedicated personal service coordinator
Actions speak louder than words. Our customer service specialists provide fast, accurate and personal service. That’s why we provide a personal service coordinator. They are available just for you - to answer your questions and help you get the most from your health plan.
Coverage that travels with you
Whether you travel for fun or for work, it's important to have that peace of mind that you will be covered. With worldwide coverage for emergencies and urgent care, plus an emergency travel assistance program, you won't have to worry when you leave home. Do you have kids away at school? We've got them covered too with our Students Away Program.
Assist America: Global emergency travel assistance
HAP members can travel worry free, knowing they can call Assist America for emergency travel assistance whenever they’re 100 miles or more away from home or in another country. While Assist America doesn’t replace HAP’s global emergency and urgent care coverage, Assist America will arrange and pay for all the assistance services it provides without limits on the covered cost.
Identity Theft Protection
HAP protects more than your health and well-being.
Peace of mind goes beyond your health plan. It means protection for your name, your credit rating—and your identity. HAP members have trusted our longtime partnership with Assist America for global emergency travel assistance*. Today our partnership is expanded to include Identity Theft Protection. And it’s free when you choose HAP.
Leading doctors and hospitals
The doctors you want are probably already with us! HAP has an extensive network of leading doctors and hospitals throughout Michigan, so chances are your doctor is already affiliated with HAP.
Online tools & HAP OnTheGo mobile app
You've got everything you need for good health at your fingertips. We want to empower you to make better choices and changes that lead to better health. That's why managing your health care needs to be easy. Simply register at hap.org for access to convenient, personalized and secure online tools including deductible & claims history, find a doctor, health reminders, prescription search & more. Plus with our mobile app you can access your ID card, check symptoms, manage health conditions, find a doctor and more.
Your health is our priority
You deserve every opportunity possible to reach your health goals. So we offer you all kinds of health and wellness programs including a free online health risk assessment with digital coaching, instructor-led classes, nutrition and weight management programs, tobacco intervention and more. If needed, we’ll connect you with Restore CareTrack®, our award-winning disease management program with comprehensive services that are distinct from any other health plan.
Money saving discounts
HAP members enjoy exclusive discounts on gym memberships, Weight Watchers®, AAA, museums, entertainment venues and more.
Enroll in HAP in one easy step. Call Retiree Health Care Connect at (866) 637-7555.
HAP members who feel under the weather can now visit a doctor from the comfort of home. HAP has partnered with American Well® to provide our members with 24/7 access to live, online visits with licensed, board-certified doctors. Use your mobile phone, tablet or computer for your visit – our telehealth service accommodates all of them.
Valuable member resources
You can take advantage of a range of services and benefits that come with your HAP membership. These include:
- The Health Care Cost Estimator, which lets members estimate their out-of-pocket costs for treatments and procedures
- Valuable savings for members through our HAP Member Discounts program
- Health and wellness programs designed with your health and well-being in mind
Assist America global emergency travel assistance and ID theft protection
Global emergency travel assistance
Travel emergencies can happen any place, anytime. When they do, HAP and Assist America are there to help.
When traveling 100 miles or more away from home or in another country (for no more than 90 days in a row), Assist America will arrange and pay for 24/7 emergency travel services.
Identity theft protection
Identity theft can be personally and financially devastating. Being prepared is the best prevention. HAP has partnered with Assist America to help you protect your name, credit rating and identity. Assist America Identity Theft Protection Services allows you to securely register up to 10 credit or debit cards for 24/7 surveillance.
Enroll in HAP today. Call Retiree Health Care Connect at (866) 637-7555.
*Available to non-Medicare members only.