What you need to know about  Coronavirus and your HAP coverage.

Explore HAP’s 2020 plan information brochure

Benefits and services

Here, with more meaningful benefits

As a HAP member, you’ll enjoy benefits and services beyond what you’ve come to expect.

Putting your health first

  • You always know your out-of-pocket costs.
  • A dedicated personal service team helps support new members.
  • Exceptional customer service representatives are based in Michigan to answer questions by phone, online or in person.
  • Our Silver&Fit program grants Medicare Advantage members a $0 membership in various fitness facilities. Non-Medicare Advantage members can enjoy Active&Fit for $25.
  • Worldwide health care coverage is available for medical emergencies, accidental injuries and urgent care.
  • Global emergency travel assistance and identity theft protection through Assist America.*
  • Get care coordination when you’re dealing with multiple health issues.
  • No referrals are needed for any specialist visits in HAP’s network.

Supporting you along your life journey

  • Get 24/7 access to your health plan at HAP.org and…
    • Search for a doctor.
    • Access, print and order ID cards.
    • View health reminders, benefits and your Explanation of Benefits.
    • Send and receive secure messages with customer service.
  • Use our HAP OnTheGo mobile app available in the Google Play or App Store to download or view your HAP ID card, find a doctor or contact HAP.
  • Our iStrive for Better Health digital wellness manager can help you reach your health and wellness goals.

* The Assist America program is valid whenever you travel 100 miles or more away from home or outside the U.S. for no longer than 90 days in a row. Assist America does not replace your HAP coverage. You are covered for urgent and emergency care and identity theft protection based on your member contract.

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  • Medicare 101 Webinars

    Get real answers to all your questions! We’ll teach you about how Medicare works and give you tips and ideas to make sure you’re ready to go on day

  • Empowered Medicaid New Member Webinar

    Welcome to HAP Empowered! During this webinar, you’ll: Get to know your Medicaid plan. Learn how to get the most out of your coverage.

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