Explore HAP’s 2020 plan information brochure

Benefits and services

Here, with more meaningful benefits

As a HAP member, you’ll enjoy benefits and services beyond what you’ve come to expect.

Putting your health first

  • You always know your out-of-pocket costs.
  • A dedicated personal service team helps support new members.
  • Exceptional customer service representatives are based in Michigan to answer questions by phone, online or in person.
  • Our Silver&Fit program grants Medicare Advantage members a $0 membership in various fitness facilities. Non-Medicare Advantage members can enjoy Active&Fit for $25.
  • Worldwide health care coverage is available for medical emergencies, accidental injuries and urgent care.
  • Global emergency travel assistance and identity theft protection through Assist America.*
  • Get care coordination when you’re dealing with multiple health issues.
  • No referrals are needed for any specialist visits in HAP’s network.

Supporting you along your life journey

  • Get 24/7 access to your health plan at HAP.org and…
    • Search for a doctor.
    • Access, print and order ID cards.
    • View health reminders, benefits and your Explanation of Benefits.
    • Send and receive secure messages with customer service.
  • Use our HAP OnTheGo mobile app available in the Google Play or App Store to download or view your HAP ID card, find a doctor or contact HAP.
  • Our iStrive for Better Health digital wellness manager can help you reach your health and wellness goals.

* The Assist America program is valid whenever you travel 100 miles or more away from home or outside the U.S. for no longer than 90 days in a row. Assist America does not replace your HAP coverage. You are covered for urgent and emergency care and identity theft protection based on your member contract.

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