What you need to know about the COVID-19 vaccine, your HAP coverage, and getting care during the pandemic.

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Medicare 101

HAP is here, making it easier for you to guide your patients on health insurance plan decisions.

We know you are the trusted advisor for your patients. This is why we’ve created more provider resources to offer you better service and support. 


Medicare 101 resources

D-SNP Model of Care Training - The Centers for Medicare & Medicaid Services requires contracted and non-contracted providers, who may care for HAP Empowered Duals (HMO SNP) members, complete our Model of Care training initially and annually. Here’s how to take the training:

  • HAP Medicare contracted provider offices - Log in to your provider account. There will be a pop-up alert if training has not been completed. Simply click on the link, review the training and complete the attestation. If there is no pop-up alert, then the office has successfully completed training. 
  • Non-contracted providers - HAP will contact non-contracted providers who provided services to HAP Empowered Duals (HMO SNP) members. 

Why HAP for your patients

Our 2021 plans are designed to keep your patients healthy and safe. We focused on removing barriers so your patients can easily get necessary care. Benefits include: 

  • $0 copays for primary care visits on $0 plans
  • 100 percent coverage on most preventive vaccines 
  • Expanded telehealth benefits including dermatology and behavioral health services 
  • Free home delivery for prescriptions 
  • A new fitness partner who offers a wide variety of at-home fitness options in addition to gym and studio access

We strive to deliver high quality service and satisfaction for our members. 

The Center for Medicare and Medicaid Services (CMS) has awarded HAP 4.5 out of 5 stars for our Medicare Advantage HMO plans. This puts us in the top 10 percent of plans nationwide. And, we were awarded 4.0 out of 5 stars for our Medicare Advantage PPO plans. 

Request more information

If you'd like HAP marketing materials for your office or you need more information, contact your Provider Services Administrator. Log in at hap.org and select Important Contact Information. 

Refer a patient

If you'd like to refer one of your patients to HAP, please call us at (800) 868-9885 (TTY: 711).



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