Provider portal

24/7 access to eligibility, benefits, authorizations and more.

Admission & Transfer Management On-Call Schedule

The fastest and most efficient way for obtaining an authorization is through CareAffiliate, our online authorization application. With CareAffiliate, you can submit requests for:

• Elective, urgent and emergent admissions
• Observations

CareAffiliate should not be used for:

• Boarder Babies
• Denied cases where you need to provide additional clinical information
• Peer to Peer
• Level of care transfers (if a member requires a higher level of care at another facility)

Please continue to call HAP’s Admissions and Transfers Team at (313) 664-8833. Choose option 3 when prompted.

If you need assistance with admission authorizations, transfers or excessive wait times, please refer to the Admission & Transfer Management On-Call Schedule.

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