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Medicare 101

Help your patients navigate Medicare with confidence.

As your patient’s trusted advisor, it is important to stay up-to-date on Medicare plans and policies. Below is a list of resources to help you offer better service and support.

Medicare basics

C-SNP and D-SNP Model of Care Training 

The Centers for Medicare & Medicaid Services requires contracted and noncontracted providers, who may care for HAP Medicare Complete Duals (HMO D-SNP), HAP Medicare Complete Assist (PPO D-SNP) and HAP Medicare Diabetes and Heart (HMO C-SNP) plan members to complete our model of care training initially and annually.

To take the required training, Medicare contracted provider offices can either:

  1. Log in to your provider account and click on the pop-up asking if your office is compliant with regulatory standards.
  2. Take the training by following the link below and complete the attestation.

We will contact noncontracted providers who provided services to HAP Medicare Complete Duals (HMO D-SNP), HAP Medicare Complete Assist (PPO D-SNP), and HAP Medicare Diabetes and Heart (HMO C-SNP) members.

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Provider portal


24/7 access to eligibility, benefits, authorizations and more.