Provider portal

24/7 access to eligibility, benefits, authorizations and more.

Provider resources

Provider portal

Get everything you need to manage your relationship with HAP online. You can access your HAP account 24/7.

Log in now for exclusive resources, such as:

  • Real-time eligibility and benefits information
  • Claims status
  • Prior authorization management
  • Clinical practice guidelines
  • Our Benefit Administration Manual

If you have trouble accessing your online account, you may need to verify your national provider identifier number. To confirm your correct NPI, email us and include the following information:

  • Name
  • NPI number
  • Email address and fax number
  • Tax ID number
  • List of all office locations

For help with the provider portal, questions about guidelines and credentialing and other provider-exclusive information, we have the following resources. You can:

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  • Customer service

    (800) 422-4641

     

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    More options

  • Individual and family plans

    Ready to join?

    (855) 948-4427

    HMO Plans

    (800) 759-3436

    PPO Plans

    (800) 944-9399

  • Insurance through your employer

    Alliance Health and Life Insurance Company®

    (888) 999-4347

    Self-funded / ASO

    (866) 766-4709

    HAP HMO

    (800) 422-4641

    HAP Midwest Health Plan

    (888) 654-2200

  • Medicare

    Ready to join?

    (800) 868-3153 TTY: 711

    HAP Senior Plus®

    (800) 801-1770 TTY: 711

    HAP Senior Plus® (PPO)

    (888) 658-2536 TTY: 711

    Alliance Medicare Supplement:

    (800) 873-7526 TTY: 711