We’re glad you’re here. Getting started with your new HAP plan is as easy as 1, 2, 3.

  • Step 1: Register for a hap.org account

    Let’s get you registered, so you can take advantage of personalized resources in our member portal.

    Register now

    Once you create an account, you’ll be able to do things like:

    • Review your coverage and benefits.
    • View a list of prescription drugs covered by your specific plan.
    • Sign up for paperless notifications.
    • Check the status of claims, referrals and authorizations.
    • Exchange messages with Customer Service.
    • Interact with our digital tools to get customized estimates of health care, visit a doctor online or set and track health and wellness goals.

    Already registered?

    Log in

  • Step 2: Learn how to use your health plan

    For a complete look at your benefits, you’ll want to reference your plan documents. They can be found by logging in to your newly created hap.org account and clicking on the “My Plan” tab.

    Before you get care, you’ll want to answer these important questions:

    Which doctors and hospitals can I choose from?

    • Your plan may cover care within a specific network or service area, which means your doctor or facility must be in that network or area. Log in to hap.org and click on “Search for a doctor or facility” to see if the doctor or provider you want to visit is covered by your plan.

    When do I need to get treatment approved?

    • Sometimes, coverage for certain services or treatments requires “prior authorization.” If you need it, your doctor can request it for you. Learn more about prior authorization.

    What will I pay?

    • While logged in to hap.org, click “My Benefits” in the “My Plan” tab to see your copays, deductibles and coinsurance you may have to pay as part of your plan.
    Once you know those factors, you can use our Health Care Cost Estimator to get a good look at what your out-of-pocket costs could be for treatments or services. Learn more about the Health Care Cost Estimator.
  • Step 3: Choose a doctor
    It’s a great idea to pick a primary care physician, or PCP, to help you get the best possible care. They know your medical history and are familiar with your personal needs, which makes them the ideal person to coordinate your care or refer you to a specialist if needed. Some plans require you to pick a PCP, and you may need to choose a PCP within a certain network depending on your plan.

    You can select your PCP in one of the following ways:

    Call your personal service coordinator

    • You should have gotten a personal letter from your PSC with their contact information in the mail. Contact them directly for personalized help with your plan.

    Find out who your personal service coordinator is and how to contact them.

    Use our automated services line

    Speak with a PCP selection specialist

    • Call (888) 742-2727 Monday through Friday for assistance.

Get in touch with your personal service coordinator

Your personal service coordinator, or PSC, is your guide for your first two years of membership. They can answer any questions you may have about your plan.

Find out who your PSC is and how to contact them

Okay, I registered, learned how to use my plan, picked a PCP and met my personal service coordinator. What’s next?

Glad you asked. Health care isn’t just for emergencies. We have a variety of programs and services all meant to help you meet your health and wellness goals and needs. Here’s a quick look at what you can do with your HAP membership:

Need help? We have options.

1. Call your personal service coordinator for any questions you have about your membership.

2. Visit our FAQs page for common questions about HAP health plans.

3. You can also contact us by mail or visit our Detroit, Southfield or Flint locations. Learn more.

female doctor with patients


Show me:

View all news
  • Turning 65?

    Get real answers to all your questions! We’ll teach you about how Medicare works and give you tips and ideas to make sure you’re ready to go on day

  • Turning 65?

    Get real answers to all your questions! We’ll teach you about how Medicare works and give you tips and ideas to make sure you’re ready to go on day

View all events

Contact us

  • Customer service

    (800) 422-4641

     

    Email

     

    More options

  • Individual and family plans

    Ready to join?

    (855) 948-4427

    HMO Plans

    (800) 759-3436

    PPO Plans

    (800) 944-9399

  • Insurance through your employer

    Alliance Health and Life Insurance Company®

    (888) 999-4347

    Self-funded / ASO

    (866) 766-4709

    HAP HMO

    (800) 422-4641

    HAP Midwest Health Plan

    (888) 654-2200

  • Medicare

    Ready to join?

    (800) 868-3153 TTY: 711

    HAP Senior Plus®

    (800) 801-1770 TTY: 711

    HAP Senior Plus® (PPO)

    (888) 658-2536 TTY: 711

    Alliance Medicare Supplement:

    (800) 873-7526 TTY: 711