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Telehealth Services

Use HAP’s Telehealth services to see a doctor today

Not feeling well? Is your doctor’s office closed? Too sick to leave home?

Now you can see a doctor using your mobile phone, tablet or computer with HAP’s Telehealth services. Licensed, board-certified doctors are available 24/7 for live, secure online visits thanks to our partnership with AmWell®. Visits are affordable, easy and convenient, and you don’t need an appointment.

What types of conditions can be treated through HAP’s Telehealth services?

  • Colds
  • Flu
  • Headache
  • Sprains and strains
  • Rashes and sinus infections
  • Pink eye
  • Other minor conditions

How do I sign up for HAP's Telehealth services?

It's free to enroll. Follow the easy steps below.

Note: When you sign up, you'll review all your health insurance information. Click "Yes" for the primary subscriber question, even if you're a dependent on the plan.

Download the mobile app

  1. Enter your information and click "Sign Up."
  2. When prompted for a service key, use: HAPmi.
Get Amwell on google play   Download Amwell on an Apple device


  1. Visit hap.amwell.com.
  2. Enter your information and click "Sign Up."
  3. When prompted for a service key, use: HAPMi.

How do I use Amwell?

Amwell is HAP’s partner in telemedicine with 24/7 access to doctors. To access Amwell: 

  • Download the Amwell: Doctor Visits 24/7 iOs or Android mobile app or visit amwell.com
  • Enter your information and click "Sign Up."
  • When prompted for a service key, use: HAPMi. If this code isn't entered, you may be charged.

Once in the Amwell app, select "Get Started." You can then choose from available providers.

NOTE: as long as you enter the HAPMi service key, the $59 Visit Copay (as seen in this screenshot) will be waived ($0) at the end of your visit.

All cost-sharing is waived for HAP individual, fully-insured group, Medicare, Medicaid and MI Health Link members using telehealth services through December 31, 2020, even if the service is not related to COVID-19. Amwell is not available to Medicaid or MI Health Link Members

Amwell screenshot

This option is available to all HAP members, except Medicaid members.

Need help setting up your account?

Please contact the American Well support team at:
(855) 818-DOCS (3627)


Henry Ford Virtual Care

Is your primary care physician, or PCP, a Henry Ford Health System doctor? If so, you also get access to Henry Ford Virtual Care through your MyChart account. You can use the service to do things like:

  • Securely message your doctor through MyChart
  • Have a MyChart video visit with your Henry Ford Health System PCP from your home or office
  • Fill out an online e-Visit questionnaire based on your symptoms and get a response within one business day

Note: These visits are not for medical emergencies, and you should check with your doctor to see if you’re a candidate for Virtual Care.

HAP Presents Telehealth Services
Have a cold that just won’t go away? Find out how to see a doctor from your couch.

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