Contact Information for Providers

Claims status/ appeals; fee schedules; EFT form, remittance advice

• Call HAP Provider Inquiry at (866) 766-4661
  • Self-service options are available 24/7
  • Representatives are available Monday through Friday, 8:30 a.m. to noon and 1 to 5 p.m.
• Log in at hap.org and select Claims

EDI setup

• Contact your clearing house and give them HAP's payor ID: 38224 

W-9 changes

• Email: providernetwork@hap.org
• Be sure to sign and date the W-9 form or it will be returned.

Eligibility, benefits copay and deductible information

• Call HAP Provider Inquiry at (866) 766-4661
  • Self-service options are available 24/7
  • Representatives are available Monday through Friday, 8:30 a.m. to noon and 1 to 5 p.m.
• Log in and select Member Eligibility

Prior authorization requirements

• Log in; select Procedure Reference List under Quick Links

Submitting authorization requests and checking status

• Log in; select Authorizations

Issues or concerns

Behavioral health inpatient & outpatient services
(800) 444-5755 (Monday through Friday from 8 a.m. to 5 p.m.)

Inpatient admissions & observations
(313) 664-8833, #3 (Monday through Friday from 8 a.m. to 5 p.m.)

Inpatient rehab at hospitals; SNFs; long-term care at hospitals; sub-acute rehab
(313) 664-8808 (Monday through Friday from 8 a.m. to 5 p.m.)

Outpatient & preservice elective inpatient services
(313) 664-8950 (Monday through Friday from 8 a.m. to 4:30 p.m.)

Pharmacy requests
(313) 664-8940 (Monday through Friday from 8 a.m. to 4:30 p.m.)

eviCore: cardiac imaging, musculoskeletal, radiology services & sleep studies
(888) 564-5487 or eviCore.com

For access to online applications log in here, click "Provider" then "Register".

Remember:

• To access remittance advice, log in with your vendor ID and password
• To access other applications, log in with your NPI ID and password

If you are still having issues, email providernetwork@hap.org with Portal Access in the email subject line and include all of the following:

• Type 1 NPI
• Type 2 NPI
• TIN
• Provider name 
• Full contact information (address, phone and email)

For changes in office demographic information, requests for provider office training, and contracting and credentialing status:

• Email providernetwork@hap.org and include:
  • Type 1 NPI 
  • Type 2 NPI 
  • Tax ID

Please be sure your office address, phone, fax, etc. are up to date in the National Plan & Provider Enumeration System or NPPES. Pharmacy benefit managers typically use DEA and NPPES systems to send required patient-level notices, such as transition letters and approval or denial letters.

Didn’t find what you’re looking for? Contact your Provider Services Administrators by network:

• Log in; select Quick Links, then Important Contact Information

Verify eligibility and benefits

• Call HAP’s Provider Line at (888) 427-6464. Representatives are available Monday through Friday, 8:30 a.m. to noon and 1 to 5 p.m.
• Log in and select Member Eligibility. This option is available 24 hours a day, 7 days a week. Don’t have a login or password to HAP’s secure provider portal? No problem. Once you receive your first payment from HAP, you can register for an account. Here are the steps:
  • Click here to go to our log in page, then click "Provider" then "Register"
  • Follow the prompts

Precertification

• Call (800) 641-5566

Claims submission

• Electronic claims: use payor ID 38224
• Mail claims to: Alliance Health and Life Insurance Company P.O. Box 02459 Detroit, MI 48202-2459