Contact Information for Providers

Outpatient authorizations and pre-scheduled elective inpatient admission:

• Any outpatient medical or surgical service including physician office visits
• DME
• Any type of homecare
• Hospice
• Elective outpatient surgery
• Pre-scheduled inpatient admission (ex: hip replacement)

HAP Coordinated Behavioral Health Management:

(800) 444-5755

Monday through Friday, 8:00 a.m. to 5:00 p.m.

Cardiac Imaging:

Angiogram
Cardiac Computed Tomography
Cardiac Implantable Devices
Diagnostic Heart Catheterization
Stress Echocardiography
Transthoracic Echocardiography

High-Tech Radiology Procedures:

CT, CTA, MRI, MRA
Nuclear Cardiac Studies
Nuclear Medicine Studies
PET Scans

Musculoskeletal Procedures:

Arthroscopy
Pain Management Services
Spinal Surgery

Radiation Therapy:

Brachytherapy
EBRT, IGRT, IMRT
Proton Therapy
Stereotactic Radiosurgery

eviCore healthcare

(888) 564-5487

Member benefit and coverage information

HAP Preferred, please refer to the back of the member's ID card for TPA contact information

Self-Service Automated Line
(866) 766-4661

If you can’t obtain benefit or claims status information when you call the self-service automated system, you can speak to a representative 
(Monday-Friday, 8  a.m. to noon and 1 p.m. to 5 p.m.)

When you log in at hap.org:

Member Eligibility Application (MEA)

Self-Service Automated Line
(866) 766-4661

When you log in at hap.org:

Claims Application (View claims and remittance advices or submit appeals)

HAP's EDI Business Coordinator

ecommerce@hap.org

ASR Health Benefits Provider Services

(866) 724-3013
Interactive Voice Response (IVR):
(866) 724-3014

(800) 88Cigna (882-4462)

Initial credentialing
Recredentialing
Practitioner demographic changes such as:

• practitioner name
• physical address
• phone #
• fax #
• email

Practitioner area of practice/ specialty changes
Practitioner leave of absence updates
Practitioner NPI changes
Changes to the “Accepting New Patients”flag
Removal of practitioner from the HAP directory

credentialing@hap.org

Note: be sure your email includes the following:

• Individual provider NPI number
• Provider Name
• Group Name (dba)
• Contact person's email address and phone number
• For any address addition, change or deletion - please include the following:
  • Indicate add, delete or change to an existing address
  • Full address
  • Phone
  • Fax

Indicate if primary or secondary address

Changes to W-9 info such as:

W-9 Name
W-9 Billing address
Tax ID #

Business Configuration Team

IS_BCT_vendor@hap.org
Fax: (248) 443-7761

Policies/procedures
Formularies
Medication Request Forms

When you log in:

Prescriptions Tab

Individual and group training sessions on:

• Access standards
• Online applications
• Product descriptions
• Member eligibility
• Authorizations

And more!

Phone: (866) 766-4708
Fax: (313) 664-5840

prelweb1@hap.org

For a list or Provider Services staff by network, please log in at hap.org and select Working with HAP; Contact Provider Services.

Joining HAP

Contract questions

(866) 766-4708

provider_development@hap.org

• Access to the provider portal
• Username and password resets
• Access to applications on the provider portal

HAP Provider Services Department

prelweb1@hap.org

Important! Include NPI and Tax ID in email

• Provider Portal Access Application
• Request for Access to Remittance Advice Application

Provider Portal Access Application (PDF)

Request for Access to Remittance Advice (PDF)