Provider portal

24/7 access to eligibility, benefits, authorizations and more.

Contact Information for Providers

Help us better direct you

Via Phone:
Member Inquiries:
Monday through Friday
8 a.m. to 7 p.m.

Extended hours
from Oct. 1 through March 31,
Saturday 8 a.m. to noon.

Detroit area: (313) 872-8100
Toll free: (800) 422-4641

Provider Inquiries:
(800) 801-1766 (available 24/7)

Producer Support:
(844) 342-5427

Compliance Hotline
(877) 746-2501

Via Telecommunications Device for the Deaf (TDD):
711

Via Mail:
Health Alliance Plan
2850 W. Grand Blvd.
Detroit, MI 48202

In Person:

Detroit Lobby Customer Service
Monday through Friday, from 8:30 a.m. to 4:30 p.m.
2850 W. Grand Blvd. Detroit, MI 48202
(W. Grand Blvd. and Lodge)

Southfield Lobby Customer Service
Monday through Friday, from 8:30 a.m. to 4:30 p.m.
21700 Northwestern Hwy
Southfield, MI 48075
(Northwestern Hwy. and J.L Hudson Drive between 8 and 9 Mile Roads)

  • Authorizations
    For
    Phone and/or Email
     Online
    Admissions: Inpatient, Elective, Obstetrical,
    Transfers
    HAP Admission/Transfer Team
    (313) 664-8833 Option #3

    When you log in at hap.org: Authorizations

    Outpatient authorizations and pre-scheduled elective inpatient admission:

    Outpatient authorizations and pre-scheduled elective inpatient admission:

    • Any outpatient medical or surgical service including physician office visits
    • DME
    • Any type of homecare
    • Hospice
    • Elective outpatient surgery
    • Pre-scheduled inpatient admission (ex: hip replacement)
    HAP Referral Management:
    Monday through Friday, 8 a.m. to 4:30 p.m.

    (313) 664-8950 Option #1
    After business hours - voicemail

    When you log in at hap.org: Authorizations
    Behavioral Health

    HAP Coordinated Behavioral Health Management:

    (800) 444-5755

    Monday through Friday, 8:00 a.m. to 5:00 p.m.

    When you log in at hap.org: Authorizations
    Drug Requests
      When you log in at hap.org;
    Procedure Reference Lists;
    Services that Require Prior
    Authorization List

    Cardiac Imaging:

    Angiogram
    Cardiac Computed Tomography
    Cardiac Implantable Devices
    Diagnostic Heart Catheterization
    Stress Echocardiography
    Transthoracic Echocardiography

    High-Tech Radiology Procedures:

    CT, CTA, MRI, MRA
    Nuclear Cardiac Studies
    Nuclear Medicine Studies
    PET Scans

    Musculoskeletal Procedures:

    Arthroscopy
    Pain Management Services
    Spinal Surgery

    Radiation Therapy:

    Brachytherapy
    EBRT, IGRT, IMRT
    Proton Therapy
    Stereotactic Radiosurgery

    eviCore healthcare

    (888) 564-5487

    www.evicore.com
    Sleep Studies
    In-home and facility-based sleep studies
    eviCore healthcare:
    (855) 736-6284
    www.evicore.com
  • Eligibility, Benefits & Claims
    For
    Phone and/or Email
     Online

    Member benefit and coverage information

    HAP Preferred, please refer to the back of the member's ID card for TPA contact information

    Provider Automated Services (PAS) 24/7
    (800) 801-1766

    When you log in at hap.org:

    Member Eligibility Application (MEA)

    All HAP and Alliance Health and Life Insurance Company Claims

    HAP Provider Inquiry Department

    (866) 766-4661

    When you log in at hap.org:

    Claims Application (View claims and remittance advices or submit appeals)

    Submitting claims data electronically HAP's payer ID is 38224

    HAP's EDI Business Coordinator


    ecommerce@hap.org

     
    ASR Eligibility, claims and benefits

    ASR Health Benefits Provider Services

    (866) 724-3013
    Interactive Voice Response (IVR):
    (866) 724-3014

    asrhealthbenefits.com
    Cigna Eligibility verification Claims issues Precertification

    (800) 88Cigna (882-4462)

    CignaforHCP.com
  • Demographics, Credentialing & Billing Info
    For
    Phone and/or Email

    Initial credentialing
    Recredentialing
    Practitioner demographic changes such as:

    • practitioner name
    • physical address
    • phone #
    • fax #
    • email

    Practitioner area of practice/ specialty changes
    Practitioner leave of absence updates
    Practitioner NPI changes
    Changes to the “Accepting New Patients”flag
    Removal of practitioner from the HAP directory

    credentialing@hap.org

    Note: be sure your email includes the following:

    • Individual provider NPI number
    • Provider Name
    • Group Name (dba)
    • Contact person's email address and phone number
    • For any address addition, change or deletion - please include the following:
      • Indicate add, delete or change to an existing address
      • Full address
      • Phone
      • Fax

    Indicate if primary or secondary address

    Changes to W-9 info such as:

    W-9 Name
    W-9 Billing address
    Tax ID #

    Business Configuration Team

    IS_BCT_vendor@hap.org
    Fax: (248) 443-7761

  • Pharmacy
    For
    Phone and/or Email
     Online

    Policies/procedures
    Formularies
    Medication Request Forms

    (888) 383-2535

    When you log in:

    Prescriptions Tab

  • Provider Services, Provider Contracting & Technical Assistance

    Provider Services

    For Phone and/or Email

    Individual and group training sessions on:

    • Access standards
    • Online applications
    • Product descriptions
    • Member eligibility
    • Authorizations

    And more!

    Phone: (866) 766-4708
    Fax: (313) 664-5840

    prelweb1@hap.org

    For a list or Provider Services staff by network, please log in at hap.org and select Working with HAP; Contact Provider Services.

    Provider Contracting

    For
    Phone and/or Email

    Joining HAP

    Contract questions

    (866) 766-4708

    provider_development@hap.org

    Password Reset, Provider Portal Access & Technical Assistance

    For
    Phone and/or Email
    • Access to the provider portal
    • Username and password resets
    • Access to applications on the provider portal

    HAP Provider Services Department

    prelweb1@hap.org

    • Provider Portal Access Application

    Provider Portal Access Application (PDF)

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  • Annual Enrollment Period Meeting

    Get answers to your Medicare questions! Learn how Medicare works and learn about HAP’s wide range of Medicare solutions.

  • Annual Enrollment Period Meeting

    Get answers to your Medicare questions! Learn how Medicare works and learn about HAP’s wide range of Medicare solutions.

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Contact us

  • Customer service

    (800) 422-4641

     

    Email

     

    More options

  • Individual and family plans

    Ready to join?

    (855) 948-4427

    HMO Plans

    (800) 759-3436

    PPO Plans

    (800) 944-9399

  • Insurance through your employer

    Alliance Health and Life Insurance Company®

    (888) 999-4347

    Self-funded / ASO

    (866) 766-4709

    HAP HMO

    (800) 422-4641

    HAP Midwest Health Plan

    (888) 654-2200

  • Medicare

    Ready to join?

    (800) 868-3153 TTY: 711

    HAP Senior Plus®

    (800) 801-1770 TTY: 711

    HAP Senior Plus® (PPO)

    (888) 658-2536 TTY: 711

    Alliance Medicare Supplement:

    (800) 873-7526 TTY: 711