Contact Information for Providers

Claims status/ appeals; fee schedules; EFT form, remittance advice

• Call HAP Provider Inquiry at (866) 766-4661
  • Self-service options are available 24/7
  • Representatives are available Monday through Friday, 8:30 a.m. to noon and 1 to 5 p.m.
• Log in at hap.org and select Claims

EDI setup

• Contact your clearing house and give them HAP's payor ID: 38224 

W-9 changes

• Email: providernetwork@hap.org
• Be sure to sign and date the W-9 form or it will be returned.

Eligibility, benefits copay and deductible information

• Call HAP Provider Inquiry at (866) 766-4661
  • Self-service options are available 24/7
  • Representatives are available Monday through Friday, 8:30 a.m. to noon and 1 to 5 p.m.
• Log in and select Member Eligibility

Prior authorization requirements

• Log in; select Procedure Reference List under Quick Links

Submitting authorization requests and checking status

• Log in; select Authorizations

Issues or concerns

Behavioral health inpatient & outpatient services
(800) 444-5755 (Monday through Friday from 8 a.m. to 5 p.m.)

Inpatient admissions & observations
(313) 664-8833, #3 (Monday through Friday from 8 a.m. to 5 p.m.)

Inpatient rehab at hospitals; SNFs; long-term care at hospitals; sub-acute rehab
(313) 664-8800 (Monday through Friday from 8 a.m. to 5 p.m.)

Outpatient & preservice elective inpatient services
(313) 664-8950 (Monday through Friday from 8 a.m. to 4:30 p.m.)

Pharmacy requests
(313) 664-8940 (Monday through Friday from 8 a.m. to 4:30 p.m.)

eviCore: cardiac imaging, musculoskeletal, radiology services & sleep studies
(888) 564-5487 or eviCore.com

For access to online applications log in here, click "Provider" then "Register".

Remember:

• To access remittance advice, log in with your vendor ID and password
• To access other applications, log in with your NPI ID and password

If you are still having issues, email providernetwork@hap.org with Portal Access in the email subject line and include all of the following:

• Type 1 NPI
• Type 2 NPI
• TIN
• Provider name 
• Full contact information (address, phone and email)

For changes in office demographic information, please complete the Provider Change Form.

For changes in office demographic information, requests for provider office training, and contracting and credentialing status:

• Email providernetwork@hap.org and include:
  • Type 1 NPI 
  • Type 2 NPI 
  • Tax ID

Please be sure your office address, phone, fax, etc. are up to date in the National Plan & Provider Enumeration System or NPPES. Pharmacy benefit managers typically use DEA and NPPES systems to send required patient-level notices, such as transition letters and approval or denial letters.

Didn’t find what you’re looking for? Contact your Provider Services Administrators by network:

• Log in; select Quick Links, then Important Contact Information

Verify eligibility and benefits

• Call HAP’s Provider Line at (888) 427-6464. Representatives are available Monday through Friday, 8:30 a.m. to noon and 1 to 5 p.m.
• Log in and select Member Eligibility. This option is available 24 hours a day, 7 days a week. Don’t have a login or password to HAP’s secure provider portal? No problem. Once you receive your first payment from HAP, you can register for an account. Here are the steps:
  • Click here to go to our log in page, then click "Provider" then "Register"
  • Follow the prompts

Precertification

• Call (800) 641-5566

Claims submission

• Electronic claims: use payor ID 38224
• Mail claims to: Alliance Health and Life Insurance Company P.O. Box 02459 Detroit, MI 48202-2459