Contact Information for Providers
Help us better direct you
Via Phone:
Member Inquiries:
Monday through Friday, from 8 a.m. to 7 p.m.
Detroit area: (313) 872-8100
Toll free: (800) 422-4641
Provider Inquiries:
(866) 766-4661 (self-service available 24/7)
Producer Support:
(844) 342-5427
Compliance Hotline
(877) 746-2501
Via Telecommunications Device for the Deaf (TDD):
711
Via Mail:
Health Alliance Plan
2850 W. Grand Blvd.
Detroit, MI 48202
In person:
Detroit Lobby Customer Service (reopened as of October 12th)
Monday through Friday, from 9:00 a.m. to 4:30 p.m.
2850 W. Grand Blvd.
Detroit, MI 48202
(W. Grand Blvd. and Lodge)
Flint Lobby Customer Service (closed due to coronavirus outbreak until further notice)
Monday through Friday, from 8:30 a.m. to 4:30 p.m.
2050 S. Linden Rd.
Flint, MI 48532
(Corunna Rd and Linden Rd)
Troy Lobby Customer Service (closed due to coronavirus outbreak until further notice)
Monday through Friday, from 9:00 a.m. to 4:30 p.m.
1414 E. Maple
Troy, MI 48083
Claims status and appeals; fee schedules; EFT form
- Call HAP Provider Inquiry at (866) 766-4661
- Self-service options are available 24/7
- Representatives are available Monday through Friday, 8:30 a.m. to noon and 1 to 5 p.m.
- Log in at hap.org and select Claims
EDI setup
W-9 changes
Eligibility, benefits copay and deductible information
- Call HAP Provider Inquiry at (866) 766-4661
- Self-service options are available 24/7
- Representatives are available Monday through Friday, 8:30 a.m. to noon and 1 to 5 p.m.
- Log in at hap.org and select Member Eligibility
Prior authorization requirements
- Log in at hap.org; select Procedure Reference List under Quick Links
Submitting authorization requests and checking status
- Log in at hap.org and select Authorizations
Issues or concerns
Behavioral health inpatient & outpatient services
(800) 444-5755 (Monday through Friday from 8 a.m. to 5 p.m.)
Inpatient admissions & observations
(313) 664-8833, #3 (Monday through Friday from 8 a.m. to 5 p.m.)
Inpatient rehab at hospitals; SNFs; long-term care at hospitals; sub-acute rehab
(313) 664-8808 (Monday through Friday from 8 a.m. to 5 p.m.)
Outpatient & preservice elective inpatient services
(313) 664-8950 (Monday through Friday from 8 a.m. to 4:30 p.m.)
Pharmacy requests
(313) 664-8940 (Monday through Friday from 8 a.m. to 4:30 p.m.)
eviCore: cardiac imaging, musculoskeletal, radiology services & sleep studies
(888) 564-5487 or eviCore.com
For access to online applications:
- Select Log in on hap.org, then Register now; then Provider
Remember:
- To access remittance advice, log in with your vendor ID and password
- To access other applications, log in with your NPI ID and password
If you are still having issues, email [email protected] with Portal Access in the email subject line and include all of the following:
- Type 1 NPI
- Type 2 NPI
- TIN
- Provider name
- Full contact information (address, phone and email)
For changes in office demographic information, requests for provider office training, and contracting and credentialing status:
Please be sure your office address, phone, fax, etc. are up to date in the National Plan & Provider Enumeration System or NPPES. Pharmacy benefit managers typically use DEA and NPPES systems to send required patient-level notices, such as transition letters and approval or denial letters.
Didn’t find what you’re looking for? Contact your Provider Services Administrators by network:
- Log in at hap.org; select Quick Links, then Important Contact Information
