Contact Information for Providers
Via Phone:
Member Inquiries:
Monday through Friday, from 8 a.m. to 7 p.m.
Detroit area: (313) 872-8100
Toll free: (800) 422-4641
Provider Inquiries:
(866) 766-4661 (self-service available 24/7)
Producer Support:
(844) 342-5427
Compliance Hotline
(877) 746-2501
Via Telecommunications Device for the Deaf (TDD):
711
Via Mail:
Health Alliance Plan
2850 W. Grand Blvd.
Detroit, MI 48202
In person:
Detroit Lobby Customer Service
Monday through Friday, from 9:00 a.m. to 4:30 p.m.
2850 W. Grand Blvd.
Detroit, MI 48202
(W. Grand Blvd. and Lodge)
Flint Lobby Customer Service
Monday through Friday, from 9:00 a.m. to 4:30 p.m.
2050 S. Linden Rd.
Flint, MI 48532
(Corunna Rd and Linden Rd)
Grand Rapids Lobby Customer Service
Monday through Friday, from 9:00 a.m. to 4:30 p.m.
618 Kenmoor Ave SE, Suite 200
Grand Rapids, MI 49546
Troy Lobby Customer Service
Monday through Friday, from 9:00 a.m. to 4:30 p.m.
1414 E. Maple
Troy, MI 48083
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Claims, EDI, W-9, Remittance Advice
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Eligibility, Benefits, Cost Share
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Authorizations
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Online Provider and Billing Portal Account Access
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Portal Access Issues
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Demographic changes, training & education; contracting & credentialing
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Your Network Partners
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Aetna Signature Administrators® Providers