Provider portal

24/7 access to eligibility, benefits, authorizations and more.

Contact Information for Providers

Help us better direct you

Via Phone:

Member Inquiries:
Monday through Friday, from 8 a.m. to 7 p.m.

Detroit area: (313) 872-8100
Toll free: (800) 422-4641

Provider Inquiries:
(800) 801-1766 (available 24/7)

Producer Support:
(844) 342-5427

Compliance Hotline
(877) 746-2501

Via Telecommunications Device for the Deaf (TDD):

Via Mail:
Health Alliance Plan
2850 W. Grand Blvd.
Detroit, MI 48202

In Person:

Detroit Lobby Customer Service
Monday through Friday, from 8:30 a.m. to 4:30 p.m.
2850 W. Grand Blvd. Detroit, MI 48202
(W. Grand Blvd. and Lodge)

Flint Lobby Customer Service
Monday through Friday, from 8:30 a.m. to 4:30 p.m.
2050 S. Linden Rd.
Flint, MI 48532

Troy Lobby Customer Service
Monday through Friday, from 8:30 a.m. to 4:30 p.m.
1414 E. Maple
Troy, MI 48083

  • Authorizations
    Phone and/or Email
    Admissions: Inpatient, Elective, Obstetrical,
    HAP Admission/Transfer Team
    (313) 664-8833 Option #3

    When you log in at Authorizations

    Outpatient authorizations and pre-scheduled elective inpatient admission:

    • Any outpatient medical or surgical service including physician office visits
    • DME
    • Any type of homecare
    • Hospice
    • Elective outpatient surgery
    • Pre-scheduled inpatient admission (ex: hip replacement)
    HAP Referral Management:
    Monday through Friday, 8 a.m. to 4:30 p.m.

    (313) 664-8950 Option #1
    After business hours - voicemail

    When you log in at Authorizations
    Behavioral Health

    HAP Coordinated Behavioral Health Management:

    (800) 444-5755

    Monday through Friday, 8:00 a.m. to 5:00 p.m.

    When you log in at Authorizations
    Drug Requests
      When you log in at;
    Procedure Reference Lists;
    Services that Require Prior
    Authorization List

    Cardiac Imaging:

    Cardiac Computed Tomography
    Cardiac Implantable Devices
    Diagnostic Heart Catheterization
    Stress Echocardiography
    Transthoracic Echocardiography

    High-Tech Radiology Procedures:

    Nuclear Cardiac Studies
    Nuclear Medicine Studies
    PET Scans

    Musculoskeletal Procedures:

    Pain Management Services
    Spinal Surgery

    Radiation Therapy:

    Proton Therapy
    Stereotactic Radiosurgery

    eviCore healthcare

    (888) 564-5487
    Sleep Studies
    In-home and facility-based sleep studies
    eviCore healthcare:
    (855) 736-6284
  • Eligibility, Benefits & Claims
    Phone and/or Email

    Member benefit and coverage information

    HAP Preferred, please refer to the back of the member's ID card for TPA contact information

    Self-Service Automated Line
    (866) 766-4661

    If you can’t obtain benefit or claims status information when you call the self-service automated system, you can speak to a representative 
    (Monday-Friday, 8  a.m. to noon and 1 p.m. to 5 p.m.)

    When you log in at

    Member Eligibility Application (MEA)

    All HAP and Alliance Health and Life Insurance Company Claims

    Self-Service Automated Line
    (866) 766-4661

    When you log in at

    Claims Application (View claims and remittance advices or submit appeals)

    Submitting claims data electronically HAP's payer ID is 38224

    HAP's EDI Business Coordinator

    ASR Eligibility, claims and benefits

    ASR Health Benefits Provider Services

    (866) 724-3013
    Interactive Voice Response (IVR):
    (866) 724-3014
    Cigna Eligibility verification Claims issues Precertification

    (800) 88Cigna (882-4462)
  • Demographics, Credentialing & W-9 Info
    Phone and/or Email

    Initial credentialing
    Practitioner demographic changes such as:

    • practitioner name
    • physical address
    • phone #
    • fax #
    • email

    Practitioner area of practice/ specialty changes
    Practitioner leave of absence updates
    Practitioner NPI changes
    Changes to the “Accepting New Patients”flag
    Removal of practitioner from the HAP directory

    Note: be sure your email includes the following:

    • Individual provider NPI number
    • Provider Name
    • Group Name (dba)
    • Contact person's email address and phone number
    • For any address addition, change or deletion - please include the following:
      • Indicate add, delete or change to an existing address
      • Full address
      • Phone
      • Fax

    Indicate if primary or secondary address

    Changes to W-9 info such as:

    W-9 Name
    W-9 Billing address
    Tax ID #

    Business Configuration Team
    Fax: (248) 443-7761

  • Pharmacy
    Phone and/or Email

    Medication Request Forms

    (888) 383-2535

    When you log in:

    Prescriptions Tab

  • Provider Services, Provider Contracting & Technical Assistance

    Provider Services

    For Phone and/or Email

    Individual and group training sessions on:

    • Access standards
    • Online applications
    • Product descriptions
    • Member eligibility
    • Authorizations

    And more!

    Phone: (866) 766-4708
    Fax: (313) 664-5840

    For a list or Provider Services staff by network, please log in at and select Working with HAP; Contact Provider Services.

    Provider Contracting

    Phone and/or Email

    Joining HAP

    Contract questions

    (866) 766-4708

    Password Reset, Provider Portal Access & Technical Assistance

    Phone and/or Email
    • Access to the provider portal
    • Username and password resets
    • Access to applications on the provider portal

    HAP Provider Services Department

    Important! Include NPI and Tax ID in email

    • To register for provider portal access, Log In and choose Register Now.

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