Contact Information for Providers

Claims status and appeals; fee schedules; EFT form

• Call the HAP provider line at (866) 766-4661
• Log in at hap.org and select Claims

EDI setup

• Payor ID: 38224 
• Questions: eCommerce@hap.org

W-9 changes

• Email: providernetwork@hap.org

Eligibility, benefits copay and deductible information

• Call (866) 766-4661, (24/7)
  (Representatives are available Monday - Friday, 8 a.m. to 5 p.m.)
• Log in at hap.org and select Member Eligibility

Prior authorization requirements

• Log in at hap.org; select Procedure Reference List under Quick Links

Submitting authorization requests and checking status

• Log in at hap.org and select Authorizations

Issues or concerns

Behavioral health inpatient & outpatient services
(800) 444-5755 (Monday through Friday from 8 a.m. to 5 p.m.)

Inpatient admissions & observations
(313) 664-8833, #3 (Monday through Friday from 8 a.m. to 5 p.m.)

Inpatient rehab at hospitals; SNFs; long-term care at hospitals; sub-acute rehab
(313) 664-8808 (Monday through Friday from 8 a.m. to 5 p.m.)

Outpatient & preservice elective inpatient services
(313) 664-8950 (Monday through Friday from 8 a.m. to 4:30 p.m.)

Pharmacy requests
(313) 664-8940 (Monday through Friday from 8 a.m. to 4:30 p.m.)

eviCore: cardiac imaging, musculoskeletal, radiology services & sleep studies
(888) 564-5487 or eviCore.com

Email providernetwork@hap.org for:

• Access to online applications
• Contract questions
• Credentialing status
• Demographic changes
• Provider office education and training

Didn’t find what you’re looking for? Contact your Provider Services Administrators by network: 

• Log in at hap.org; select Quick Links, then Provider Contracting and Services Responsibilities