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Assist America travel coverage benefit for HAP members in Michigan

Travel with confidence with Assist America

HAP is committed to ensuring that you have peace of mind while traveling. Through our partnership with Assist America, we provide comprehensive travel assistance services to HAP members at no additional cost. Whether you are traveling 100 miles or more from home or internationally for up to 90 consecutive days, Assist America is there to help with a wide range of travel emergencies.

Key highlights of the Assist America benefit:

  • 24/7 Global emergency services:

    • Medical help: Assist America is staffed around the clock by multilingual employees trained to handle medical issues. They can make quick recommendations for any crisis.
    • Emergency medical evacuation: If you become ill or injured in a location where proper care is not available, Assist America will arrange and pay for your transportation to the nearest quality hospital or care center.
    • Medical repatriation: Once you are stable and safe to travel, Assist America will arrange and pay for your return home or to a rehabilitation facility near your home.
    • Critical care monitoring: Assist America’s team of doctors, nurses and other medically trained staff will stay in touch with the doctor treating you and keep your family informed (if allowed by law).

  • Additional travel assistance:

    • Hospital admission support: Get help with hospital admissions and coordinating care in other countries.
    • Prescription assistance: If you lose or forget your prescription, Assist America will work with your doctor and local pharmacy to arrange a new prescription if medically necessary.
    • Lost luggage and document help: Assist America works with airlines to find and return lost bags and can help with lost passports and other travel documents.
    • Translator and legal help: Assist America can suggest legal counsel or a translator in any country and provide help with bail bonds where legal.
    • Care of minor children: If you become ill or injured, Assist America can arrange for the care of your children, including paying for transit costs to get them to a family member or bringing someone to them.
    • Return of remains: In the unfortunate event of a member's death while traveling, Assist America will arrange and pay for the transport of remains home.

  • Identity theft protection:

    • Continuous monitoring: Assist America offers tools to protect your name and credit history, including credit and debit card internet surveillance and 24/7 identity fraud support services.
    • Lost and stolen recovery assistance: Register your credit cards and documents for recovery assistance by phone.

How to utilize the benefit:

  1. Set up your Assist America account:

    • Log into your hap.org account to find your HAP reference number. Look under Member Perks > Assist America Travel Assistance for your reference number.
    • Call toll-free (800) 872-1414 within the U.S. or (609) 986-1234 outside of the U.S. to set up your account.
    • Visit the Assist America website to complete the setup.

  2. Download the mobile app:

    • Visit the app store on your smartphone and search for Assist America.
    • The app offers a one-touch link to the operations center for immediate assistance.
    • You’ll see the link to log in to get your exclusive HAP access code.

  3. Access services when needed:

    • For medical emergencies, hospital admissions, or any travel-related issues, contact Assist America through the mobile app or by calling their 24/7 operations center.
    • Utilize the pre-trip information available on the Assist America website to review country profiles, visa and immunization rules, and safety alerts before you travel.