We can help
Have questions? We have answers.
We want to make sure you have every available resource at your fingertips. Whether you just got your ID card or have been with us for years, you’ll find the information you need below.
To get the most out of your health plan, and for access to member-exclusive resources, please log in or register to access your online member account where you can:
Use our search tool to find nearby:
Your vision just got better with EyeMed and expanded access to a nation-wide network of doctors for routine eye care needs. Simply visit hap.org/eyedoctor for routine visits.
HAP members can access their vision benefit coverage information through the HAP Member portal. For a medical/surgical vision doctors, visit hap.org/find-a-doctor.
Use our prescription drug resources section to:
Each Benefit Administration Manual (BAM) policy is reviewed once a year.
Each review is based on the medical literature, medical society recommendations, and national and regional coverage determinations. We review policies of others in the industry, and their technical assessments. Expert points of views can be from board-certified experts at tertiary centers or third-parties. Policies are changed throughout the year. Medicare references are reviewed and changed as needed. Policies are first reviewed at the HAP pre-BAC. They then go to the Benefit Assessment Committee (BAC). The BAC meets monthly and has members from HAP units. It also includes community doctors. The BAC validates each policy. It also allows for outside doctor input.
An advance directive is written document that allows you to put in writing what type of medical care you want and whom you want to facilitate your wishes if you become too sick or unable to make these decisions yourself.
If you decide to complete an advance directive, please print out the form, complete and submit it to your primary care physician (PCP). Remember, an advance directive is only used by your patient advocate and the health care team when you are no longer able to speak for yourself. Until that time comes, you will make your own health care choices.
Save on a variety of health and wellness-related activities and services just by showing your HAP ID card or using our promotion codes. Download the HAP Member Discounts app to get alerts when you're near an eligible discount.