What you need to know about the COVID-19 vaccine, your HAP coverage, and getting care during the pandemic.

Member resources

We want to make sure you have every available resource at your fingertips. Whether you just got your ID card or have been with us for years, you’ll find the information you need below.

New to HAP?

Online member account

To get the most out of your health plan, and for access to member-exclusive resources, please log in or register to access your online member account where you can:

• Access a doctor at home 24/7 through our telehealth services program
• Print your ID card or download it to your phone
• Look up a prescription drug on our list of covered drugs
• Pay your premium bill online (individual and family plans only)
• Search medical cost estimates and compare treatment costs with our Health Care Cost Estimator tool
• Send our Customer Service team a secure message
• Search our list of doctors and hospitals
• Sign up to receive your Explanation of Benefits Statements, or EOBs, electronically

Find doctors, urgent care facilities, hospitals, pharmacies and more

Use our search tool to find nearby:

• Doctors
• Urgent care facilities or walk-in clinics
• Hospitals
• Pharmacies

Prescription drug resources

Use our prescription drug resources section to:

Understanding your plan

Technology as a covered benefit

How HAP evaluates new technology as a covered benefit

Each Benefit Administration Manual (BAM) policy is reviewed once a year. 

  • Each review is based on the:
    • medical literature,
    • medical society recommendations, and
    • national and regional coverage determinations
  • We review policies of others:
    • in the industry, and
    • their technical assessments
  • Expert points of views can be from board-certified experts at:
    • tertiary centers
    • third-parties
  • Policies are changed throughout the year.
  • Medicare references are reviewed and changed as needed. They’ve been added.
  • Policies are first reviewed at the HAP pre-BAC. They then go to the Benefit Assessment Committee (BAC).
  • The BAC meets monthly and has members from HAP units. It also includes community doctors. The BAC validates each policy. It also allows for outside doctor input.  

Health and wellness programs

  • Care Management programs: Manage your chronic conditions, improve quality of life and support your doctor’s plan of care.
  • iStrive for Better Health: Use our digital wellness manager and get free, personalized health and wellness tools.
  • Weight management: Sign up for doctor-supervised programs, nutritional counseling and free workout videos.
  • Behavioral health program: Learn more about our dedicated resources for mental health and addiction problems.
  • Tobacco cessation: Ready to quit smoking? Our tobacco cessation resources can help.
  • 5K challenge: Get 5K ready in just nine, pain-free weeks.
  • Balanced Living blog: Get healthy, get moving, get involved and get to know your plan with the Balanced Living blog.
  • 5-2-1-0: Help your family stay healthy by eating five fruits and vegetables every day, getting two hours or less of screen time, one hour of physical activity and drinking zero sweetened beverages.

HAP Member Discounts

Save on a variety of health and wellness-related activities and services just by showing your HAP ID card or using our promotion codes. Download the HAP Member Discounts app to get alerts when you're near an eligible discount.

Value-added programs and services

  • Health Care Cost Estimator: Compare treatment costs between providers before your visit so you can make a more informed decision on where to get care.
  • Telehealth services: Schedule a virtual appointment and meet with a doctor from the comfort of your home.
  • Travel assistance: HAP members get 24/7 global emergency services including prescription assistance and medial evacuation. Plus, you're covered at any emergency room, anywhere in the world.
  • ID theft protection: Get peace of mind with free identity theft protection through Assist America.

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  • Making Your Medicaid Benefits Work For You

    Welcome to HAP Empowered! During this webinar, you’ll: Get to know your Medicaid plan. Learn how to get the most out of your coverage.

  • Making Your Medicaid Benefits Work For You

    Welcome to HAP Empowered! During this webinar, you’ll: Get to know your Medicaid plan. Learn how to get the most out of your coverage.

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