Member resources

We want to make sure you have every available resource at your fingertips. Whether you just got your ID card or have been with us for years, you’ll find the information you need below.

New to HAP? Download our Getting started guide (PDF).

Online member account

To get the most out of your health plan, and for access to member-exclusive resources, please log in or register to access your online member account where you can:

• Access a doctor at home 24/7 through our telehealth services program
• Print your ID card or download it to your phone
• Look up a prescription drug on our list of covered drugs
• Pay your premium bill online (individual and family plans only)
• Search medical cost estimates and compare treatment costs with our Health Care Cost Estimator tool
• Send our Customer Service team a secure message
• Search our list of doctors and hospitals
• Sign up to receive your Explanation of Benefits Statements, or EOBs, electronically

Find doctors, urgent care facilities, hospitals, pharmacies and more

Use our search tool to find nearby:

• Doctors
• Urgent care facilities or walk-in clinics
• Hospitals
• Pharmacies

Prescription drug resources

Use our prescription drug resources section to:

Find a pharmacy
Learn about specialty drugs and how to get them from Pharmacy Advantage
Search our drug lists to see if your medication is covered
• Sign up for our home-delivery pharmacy service

Learn more.

Understanding your plan

Health and wellness programs

  • Restore health management programs: Manage your chronic conditions, improve quality of life and support your doctor’s plan of care.
  • iStrive for Better Health: Use our digital wellness manager and get free, personalized health and wellness tools.
  • Weight management: Sign up for doctor-supervised programs, nutritional counseling, free workout videos and Weight Watchers®.
  • Behavioral health program: Learn more about our dedicated resources for mental health and addiction problems.
  • Tobacco cessation: Ready to quit smoking? Our tobacco cessation resources can help.
  • 5K challenge: Get 5K ready in just nine, pain-free weeks.
  • Balanced Living blog: Get healthy, get moving, get involved and get to know your plan with the Balanced Living blog.
  • Enhance Fitness: Enjoy a free, one-hour fitness program open to older adults looking to stay active.
  • Splash Bash water aerobics: Stay fit with free water aerobics classes geared toward adults.
  • 5-2-1-0: Help your family stay healthy by eating five fruits and vegetables every day, getting two hours or less of screen time, one hour of physical activity and drinking zero sweetened beverages.

Explore our health and wellness programs.

HAP Member Discounts

Save on a variety of health and wellness-related activities and services just by showing your HAP ID card or using our promotion codes. Download the HAP Member Discounts app to get alerts when you're near an eligible discount.

Learn more and download the app.

Value-added programs and services

  • Health Care Cost Estimator: Compare treatment costs between providers before your visit so you can make a more informed decision on where to get care.
  • Telehealth services: Schedule a virtual appointment and meet with a doctor from the comfort of your home.
  • Travel assistance: HAP members get 24/7 global emergency services including prescription assistance and medial evacuation. Plus, you're covered at any emergency room, anywhere in the world.
  • ID theft protection: Get peace of mind with free identity theft protection through Assist America.

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Contact us

  • Customer service

    (800) 422-4641

     

    Email

     

    More options

  • Individual and family plans

    Ready to join?

    (855) 948-4427

    HMO Plans

    (800) 759-3436

    PPO Plans

    (800) 944-9399

  • Insurance through your employer

    Alliance Health and Life Insurance Company®

    (888) 999-4347

    Self-funded / ASO

    (866) 766-4709

    HAP HMO

    (800) 422-4641

    HAP Midwest Health Plan

    (888) 654-2200

  • Medicare

    Ready to join?

    (800) 868-3153 TTY: 711

    HAP Senior Plus®

    (800) 801-1770 TTY: 711

    HAP Senior Plus® (PPO)

    (888) 658-2536 TTY: 711

    Alliance Medicare Supplement:

    (800) 873-7526 TTY: 711