DETROIT, Mich. – The thousands of health care providers who use Health Alliance Plan’s online provider portal were introduced to a new portal look when they logged in during the week of July 30.
“Based on feedback we received from our provider partners, we identified opportunities to improve their experience while working with us online,” said Deborah Spencer, HAP associate vice president, provider services. “Several HAP teams collaborated to develop a secure web portal that is easier to navigate and more intuitive. We received great feedback from providers who tested the new site before it was rolled out to our entire provider partner population.”
The redesigned portal offers providers easy navigation to information about HAP claims, benefit administration, member eligibility and more.
“HAP and our provider partners are committed to ensuring that HAP members receive the quality health care they need,” said Spencer. “The new portal experience is a good example of that commitment.”
For more information regarding resources for HAP provider partners, visit hap.org/providers.
About Health Alliance Plan
Health Alliance Plan (HAP) is a Michigan-based, nonprofit health plan that provides health coverage to individuals and companies of all sizes. For nearly 60 years, HAP has partnered with leading doctors and hospitals, employers and community organizations to enhance the health and well-being of the lives we touch. HAP offers a product portfolio with six distinct product lines: Group Insured Commercial, Individual, Medicare, Medicaid, Self-Funded and Network Leasing. HAP excels in delivering award-winning preventive services, disease management and wellness programs, and personalized customer service. For more information, visit hap.org.