What you need to know about the COVID-19 vaccine, your HAP coverage, and getting care during the pandemic.

HAP Balanced Living blog

Get healthy, get moving and get to know your plan.


For urgent care and care outside the state of Michigan

Not feeling well? Is your doctor’s office closed? Don’t want to drive to an Urgent Care?  

See a licensed, board-certified doctors 24/7 for minor conditions from your computer, laptop, tablet or smartphone, such as: 

  • Colds
  • Flu
  • Headache
  • Sprains and strains
  • Rashes and sinus infections
  • Pink eye
  • Other minor conditions 

Appointments are live, secure online visits through AmWell®. Visits are affordable, easy and convenient, and you don’t need an appointment. 

How do I sign up to see a doctor through Amwell? 

It's free to enroll. Follow the steps below. 

When you sign up, you'll review all your health insurance information. Click "Yes" for the primary subscriber question, even if you're a dependent on the plan. 

Download the mobile app:

  1. Enter your information and click "Sign Up"
  2. When prompted for a service key, use: HAPmi

Get Amwell on google play   Download Amwell on an Apple device


  1. Visit hap.amwell.com
  2. Enter your information and click "Sign Up"
  3. When prompted for a service key, use: HAPMi. If this code isn't entered, you may be charged. If you enter the HAPMi service key, the $59 Visit Copay will be waived ($0) at the end of your visit

Telehealth visits are an important line of defense during the COVID-19 pandemic. Cost-sharing is waived for HAP individual, fully-insured group, Medicare, Medicaid and MI Health Link members using telehealth services related to a COVID-19 diagnosis through April 21, 2021. Member cost share will apply for telehealth services that are not related to an acute diagnosis of COVID-19 infection. Self-insured employer group customers control their own health benefits and HAP is working with its self-insured customers to determine how they will cover telehealth services.

Need help setting up your account? Contact the American Well support team at:  

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