- Availability: Access licensed, board-certified doctors 24/7 from your smartphone, tablet or computer.
- Conditions treated: Ideal for non-emergency illnesses such as colds, flu, headaches, sprains, rashes and other minor conditions.
- How to use: Sign up at haptelehealth.org and connect with a doctor anytime, anywhere for non-emergency illnesses.
Key highlights of where to get care:
Get the right care at the right time with HAP
HAP is dedicated to helping you make informed decisions about where to get care based on your medical needs. Understanding the difference between urgent and emergency conditions can save you out-of-pocket expenses and ensure you receive timely treatment. Here’s a guide to help you navigate your care options.
Key highlights of where to get care:
- Role: Your PCP knows you and your medical history, making them the best choice for preventive and routine care.
- Services: For preventive and well-care visits, routine care, vaccines, prenatal care, asthma control and minor injuries and illnesses.
- How to use: Use our find a doctor tool to find a provider and schedule an appointment for preventive and routine care.
- Availability: Members do not need to make an appointment needed for urgent care services.
- Conditions treated: Use urgent care for non-emergency issues such as back or muscle pain, cuts, minor burns, earaches, sore throats, sprains, joint pain, upper respiratory infections, bronchitis, vomiting and diarrhea.
- How to use: Use our find a doctor tool to find a facility and visit for immediate care. You do not need an appointment needed for urgent care services.
- Availability: Members do not need an appointment for emergency services.
- Conditions treated: Go to the ER for life-threatening, traumatic, medical and surgical problems such as chest pain or pressure, head injuries, seizures, severe abdominal pain, shortness of breath, pneumonia, sudden or severe headaches, paralysis and weakness.
- How to use: In case of a life-threatening emergency go to your nearest hospital.
Important considerations:
- Cost savings: In most cases, it will cost you less out-of-pocket to visit an affiliated urgent care center than an emergency room.
- Doctor’s note: You can get a doctor’s note when medically appropriate for each option.