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Where to get care when you need it for HAP members in michigan

Get the right care at the right time with HAP

HAP is dedicated to helping you make informed decisions about where to get care based on your medical needs. Understanding the difference between urgent and emergency conditions can save you out-of-pocket expenses and ensure you receive timely treatment. Here’s a guide to help you navigate your care options.

Key highlights of where to get care:

  • Telehealth services:

    • Availability: Access licensed, board-certified doctors 24/7 from your smartphone, tablet or computer.
    • Conditions treated: Ideal for non-emergency illnesses such as colds, flu, headaches, sprains, rashes and other minor conditions.
    • How to use: Sign up at haptelehealth.org and connect with a doctor anytime, anywhere.

  • Primary care physician (PCP):

    • Role: Your PCP knows you and your medical history, making them the best choice for preventive and routine care.
    • Services: For preventive and well-care visits, routine care, vaccines, prenatal care, asthma control and minor injuries and illnesses.
    • How to use: Find a doctor at hap.org and schedule an appointment.

  • Urgent care:

    • Availability: Members do not need to make an appointment needed for urgent care services.
    • Conditions treated: Use urgent care for non-emergency issues such as back or muscle pain, cuts, minor burns, earaches, sore throats, sprains, joint pain, upper respiratory infections, bronchitis, vomiting and diarrhea.
    • How to use: Find a facility at hap.org and visit for immediate care.

  • Emergency room (ER):

    • Availability: Members do not need an appointment for emergency services.
    • Conditions treated: Go to the ER for life-threatening, traumatic, medical and surgical problems such as chest pain or pressure, head injuries, seizures, severe abdominal pain, shortness of breath, pneumonia, sudden or severe headaches, paralysis and weakness.
    • How to use: Go to your nearest hospital for emergency care.

How to use the benefit:

  1. Telehealth services:

    • Visit haptelehealth.org and sign up using your HAP ID card.
    • Connect with a doctor for non-emergency illnesses anytime, anywhere.

  2. Primary care physician:

    • Use the Find-a-Doctor tool at hap.org to locate a PCP.
    • Schedule an appointment for preventive and routine care.

  3. Urgent care:

    • Visit hap.org to find an urgent care facility near you.
    • You do not need an appointment needed for urgent care services.

  4. Emergency room:

    • In case of a life-threatening emergency, go to the nearest emergency room or call 911.

Important considerations:

  • Cost savings: In most cases, it will cost you less out-of-pocket to visit an affiliated urgent care center than an emergency room.
  • Doctor’s note: You can get a doctor’s note when medically appropriate for each option.