Using your quarterly over-the-counter benefit

Many HAP Medicare plans include an over-the-counter, or OTC, benefit that lets you purchase OTC products you may need, such as:

  • Allergy, cold, flu and sinus medications
  • Antacids and acid reducers
  • Pain relievers and fever reducers
  • Dental and denture care
  • Personal care
  • Diabetes supplies
  • First aid and medical supplies
  • Vitamins and minerals

Each quarter, you get a stipend to spend on hundreds of products from our product catalog. The stipend amount is based on your plan.

Visit our Important forms and documents section and click “Summary of Benefits” to find the SOB for your plan. Your specific dollar amount can be found under the “Additional Covered Benefits” section of the Summary of Benefits.

Browsing the product catalogs

Product catalogs are based on your plan type and the quarterly dollar amount assigned to that plan. Find your plan type below to see which items are available for purchase. You can also use our online store by logging into our secure member portal and clicking “Over-the-Counter Benefit Catalog” in the “Quick Links” section.

You’ll need to register to use the store. Have your member ID card handy as you’ll need it during the process.

$45 quarterly allowance

  • HAP Senior Plus Henry Ford Tiered Access (HMO)
  • HAP Senior Plus Option 1 (HMO-POS)
  • HAP Senior Plus Option 1 (PPO)

$75 quarterly allowance

  • HAP Senior Plus (HMO)
  • HAP Senior Plus Medical Only (HMO)
  • HAP Senior Plus Option 2 (HMO-POS)
  • HAP Empowered Duals (HMO SNP)
  • HAP Senior Plus Option 2 (PPO)
  • HAP Senior Plus Option 3 (PPO)

$100 quarterly allowance

  • HAP Primary Choice Medicare (HMO)
  • HAP Senior Plus Option 3 (HMO-POS)
  • HAP Senior Plus Option 4 (PPO)

How to order

Ordering is quick, easy and convenient. We offer three ways for our members to order over-the-counter products. No matter which way you order, your items will be shipped directly to your door.

  • Order online

    Shop our online product catalog 24/7. Log in to our secure member portal and click “Over-the-Counter Benefit Catalog” in the “Quick Links” section to get started. You’ll need to register and create an account if it’s your first visit to the store.

  • Order by phone
    Speak with an OTC advocate Monday through Friday from 8:00 a.m. to 11:00 p.m. EST by calling 1-844-427-6821 (TTY: 711). Our advocates can help answer any questions you might have and assist you with placing your order.
  • Order by mail
    Fill out the form included with your OTC product catalog to order by mail. You can find PDF versions of our product catalogs below. Forms are located at the end of each PDF document. Catalogs and product selection is based on your plan type.

Common questions about the over-the-counter benefit

How long will it take to get my order?

For delivery, please allow 7 to 10 business days from the time your order is placed.

Can I pay for extra items if I use my full dollar amount?

No. Your order total may not exceed your benefit amount. Cash, checks, credit cards or money orders are not accepted.

You must use your full benefit amount in two orders. Unused benefits will not roll over into the next quarter.

Can I purchase items for family members and friends?

No. OTC products are intended for member use only to help with a health or medical need.

Do you accept returns?

No. Due to the personal nature of these products, returns are not accepted.

Need help?

Call 1-844-427-6821 (TTY: 711) Monday through Friday from 8:00 a.m. to 11:00 p.m. to speak with an OTC advocate. They can answer any questions you might have and even help you place an order by phone.

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Copyright © 2018 HAP
2018 Health Alliance Plan of Michigan
Y0076_2019 HAP Website
CMS Accepted 10/1/2018

HAP Senior Plus (HMO)/(HMO-POS)/(PPO) and HAP Primary Choice Medicare (HMO) are health plans with Medicare contracts. HAP Empowered Duals (HMO SNP) is a Medicare health plan with a Medicare contract and a contract with the Michigan Medicaid Program. Enrollment in the plans depends on contract renewals. HAP Senior Plus (PPO) is a product of Alliance Health and Life Insurance company, a wholly owned subsidiary of HAP.

This information is not a complete description of benefits. For more information call Medicare Michigan customer service at (800) 868-9885 (TTY: 711) 8 a.m. to 8 p.m., seven days a week (Oct. 1 – March 31) / 8 a.m. to 8 p.m., Monday through Friday (April 1 - Sept. 30).

  • HAP Medicare Sales:

    (800) 868-9885 (TTY: 711)

  • (800) 868-3153 (TTY: 711)

    HAP Senior Plus®

    (800) 801-1770 (TTY: 711)

  • HAP Senior Plus®(PPO)

    (888) 658-2536 (TTY: 711)

  • Alliance Medicare Supplement:

    (800) 873-7526 (TTY: 711)