Save yourself time and money. Set up mail-order for medications you take regularly.
Many HAP Medicare Advantage plans include an over-the-counter benefit, also known as OTC. This benefit lets you purchase over-the-counter medications you may need using an allowance.
Each quarter, you get a stipend to spend on hundreds of OTC items from our product catalog. The allowance amount is based on your plan.
You can use this benefit to purchase items such as:
Visit our Important forms and documents section and click “Summary of Benefits” to find the SOB for your plan. Your specific dollar amount can be found under the “Additional Covered Benefits” section of the Summary of Benefits.
Ordering is quick, easy and convenient. We offer three ways for our members to order over-the-counter products. No matter which way you order, your items will be shipped directly to your door.
Shop our online product catalog 24/7. You’ll need to register and create an account if it’s your first visit to the store.
Product catalogs are based on your plan type and the quarterly dollar amount assigned to that plan. Find your plan type below to see which items are available for purchase. You can also use our online store by logging into our secure member portal and clicking “Over-the-Counter Benefit Catalog” in the “Quick Links” section.
You’ll need to register to use the store. Have your member ID card handy as you’ll need it during the process.
Starting July 1, HAP is extending the 2nd quarter allowance. To use this allowance, you’ll need to call (844) 427-6821, Monday-Friday 8 a.m.-11 p.m. ET. You can use your 2nd quarter allowance through Sept. 30, 2020.
COVID-19 has created shortages on many popular items. We’re working closely with our OTC vendor and they’ve advised us that calling or viewing the catalog online will give you the most up to date items.
Yes. You can still order by mail. If you want to use your 2nd and 3rd quarter allowances– you’ll need to write a note on your order form stating that you’re using both 2nd and 3rd quarter allowances.
For delivery, please allow 7 to 10 business days from the time your order is placed.
Due to the COVID-19 crisis, there may be a delay in delivery, but orders will ship as soon as possible. You can track your order by logging into otc.hap.org.
No. Your order total may not exceed your benefit amount. Cash, checks, credit cards or money orders are not accepted.
You must use your full benefit amount in two orders. Unused benefits will not roll over into the next quarter.
No. OTC products are intended for member use only to help with a health or medical need.
No. Due to the personal nature of these products, returns are not accepted.
Call 1-844-427-6821 (TTY: 711) Monday through Friday from 8:00 a.m. to 11:00 p.m. to speak with an OTC advocate. They can answer any questions you might have and even help you place an order by phone.
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Many of HAP’s individual Medicare Advantage plans include this benefit. If your employer provides your Medicare coverage, your benefit package is dependent on what your employer selected.
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2019 Health Alliance Plan of Michigan
Y0076_ALL 2020 HAP Website_M
CMS Accepted 9/29/2019
Last Updated 9/26/2019
Health Alliance Plan (HAP) has HMO, HMO-POS, PPO plans with Medicare contracts. HAP Empowered Duals (HMO SNP) is a Medicare health plan with a Medicare contract and a contract with the Michigan Medicaid Program. Enrollment depends on contract renewals.
This information is not a complete description of benefits. For more information call Medicare Michigan customer service at (800) 868-9885 (TTY: 711) 8 a.m. to 8 p.m., seven days a week (Oct. 1 – March 31) / 8 a.m. to 8 p.m., Monday through Friday (April 1 - Sept. 30).
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