Committed to your safety and quality of care

Quality care matters to all of us. By focusing on quality and safety, we can help to prevent infections, medication errors and injuries. And we help you and your family get the information and services you need to stay as healthy as possible.

We work together with clinical and medical experts to help our members get the best care. Some of our initiative include:

• Maintaining certain standards across our network of doctors, hospitals and other health care providers meets certain standards
• Partnering with regional and national quality initiatives like the Greater Detroit Area Health Council and Michigan Quality Improvement Consortium
• Providing resources to help members take charge of their health and communicate effectively with their health care providers

Patient safety

We encourage every member to take advantage of our patient safety resources to help you prepare for doctor’s appointments, ask the right questions at the pharmacy, keep a personal health record and more.

Take charge of your health with our patient safety resources.

Our quality program

Our quality program ensures that healthcare services provided to our members are of the highest quality. This means that care is safe, effective, patient-centered, timely, efficient and equitable. We constantly measure results to find what’s working well and where we need to improve.

Learn more about our quality program.