Forget my username

I’m a member

Your username/ ID number is your ID number. Your ID number is located on your ID card. If you can’t locate your ID number, please contact us. 

I’m a provider

• Providers: Use your NPI underscore your first initial and last name. Example: 124567890_sjones
• Provider ID Administrator: Use your NPI underscore IDADMIN. Example: 1234567890_IDADMIN
• Vendors: Use your HAP assigned vendor ID underscore and your first initial and last name Example: 12345A_sjones
• Vendor ID Administrator: Use your HAP assigned Vendor ID underscore IDADMIN. Example: 12345A_IDADMIN

Note: Your vendor ID can be found on your most recent Remittance Advice. If you don't have a Remittance Advice, it can be found on a check from HAP or in an EFT email. Find your Vendor ID.

I’m an employer 

Your username/ ID number to Login is generally your HAP Group ID number. If you do not have this ID, please email empportalworkgroup@hap.org or your HAP Sales Account Manager.

I’m a producer

Click here to reset your username. If you are having trouble resetting your username, please contact us. 

I’m a payer

Please contact HAP Preferred Operations at cday@hap.org or swaldri2@hap.org.