Log in using your username/ ID number and password. Click the “update profile” link. You will be asked to enter your current password and the desired new password. Your password must include at least eight characters, one upper case letter, one lower case letter and one number.
Frequently Asked Questions
Password Questions
You have these choices:
- Click here to reset your password
- If you know your password, you can try logging in again after 30 minutes
- If you are a provider, contact your ID Administrator
An account can be inactivated if you answer your "forgot password" challenge question incorrectly three times. Once an account has been inactivated, you must reregister. If your account has been inactivated without your knowledge, place contact us.
Error Messages
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Portal access
Members
Once you have received your ID, please complete your registration here. You will then have access to the secure portal.
Providers (for access to HAP online applications)
You have three options:
- Check with the ID Administrator in your office.
- If you are the ID Administrator, our Manage Users Tutorial will help you:
- Create IDs
- Reset passwords
- Control access for website functions for your office staff
- Complete our online registration process.
Employers (for access to HAP’s Online Employer Services)
To receive a username/ ID number and password to access HAP’s Online Employer Services, please email empportalworkgroup@hap.org.
Producers (for access to HAP’s Online Producer Services)
- Producer information and pdfs are available
- Book of business details are not available on the Producer Portal
- Find the information you need to service your clients including :
- Medicare Enrollment Tool
- HAP Connect Online Quoting System
- Callidus Cloud Commission System
- Summaries of Benefits and Coverage
- Marketing Collateral
- Information on HAP Producer Bonus and Commission Programs
Register for Producer Portal access here.
If you have questions about the producer portal, send your inquiries to HAPCommissionsDept@HAP.org.
Other questions
Members
You can log in and send a secure email using the “Message Center”. You can also contact us here.
Providers
Contact HAP Provider Services with any questions you may have. Please allow 24-48 hours for a reply.
Employers
Contact your HAP Sales Account Manager.
Producers
Contact Producer Relations at – (800) 427-7587
Payers
Contact your Payer Service Coordinator at (248) 443-2027