Agent portal

Contact information for agents

Quick answers to your questions

Have a question about our plans or services? Select the department below for phone, email and fax contact information from dedicated team members who are ready to assist you.

HAP direct service line

(800) 950-7455
hap_direct@hap.org
8 a.m. to 5 p.m.
Monday through Friday
Account Solutions Team

Marc Vanderburg
Associate Vice President
Account Solutions Team
(248) 443-1063
mvander@hap.org
Auto Accounts Unit

Cassie Gaskins
Coordinator
(248) 443-7557
cgaskins@hap.org

Karen O'Sullivan
Senior Account Manager
(248) 443-1053
kosulliv@hap.org

Judy Sullivan
Director
Auto Accounts Unit
(248) 443-1069
jsulliv4@hap.org
Key Accounts Unit (for accounts with 100+ total eligible employees)

Cristina Zatek
Director, Key Account Unit
(248) 443-8832
czatek@hap.org

Kim Clay
Senior Account Manager
(248) 443-1033
kclay@hap.org

Sheila Powell
Senior Account Manager
(248) 443-1046
spowell1@hap.org

Linda Banks-Khalid
Account Manager
(248) 443-1058
lbanks1@hap.org

Jaimie Fuhrman
Account Manager
(248) 443-1135
jfuhrma1@hap.org

Susan Hansen
Account Manager
(248) 443-0088
shansen@hap.org

Peggy McDaid
Account Manager
(248) 443-1035
pmcdaid@hap.org

Monica Marnon
Coordinator
(248) 443-1182
mmarnon@hap.org

Jessica Rafferty
Coordinator
(248) 443-0094
jraffert@hap.org
Small Business Solutions Unit (for accounts with 2 to 100 total eligible employees)

Sherry Little
Manager, Small Group Service
(248) 443-8639
slittle1@hap.org

Sherry Brooks
Small Group Representative
(248) 443-8896
sbrooks@hap.org

Susan Fradeneck
Account Manager
(248) 443-1054
sfradene@hap.org

Susan Hansen
Account Manager
(248) 443-0088
shansen@hap.org

Renee Oliver-Harris
Small Group Representative
(248) 443-8813
roliverh@hap.org

Camille McGuire
Coordinator
(248) 443-8525
cmcguir1@hap.org

Margaret Creekmore
Senior Account Manager
(248) 443-1059
mcreekm1@hap.org

Sherri Hansen
Small Group Representative
(248) 443-8271
shansen2@hap.org

Jeanne Mazur
Small Group Representative
(248) 443-1036
jmazur@hap.org
Medicare

Michael Jakubic
Director, Medicare
Sales & Operations
(248) 443-4095
mjakubic@hap.org

Sandy Johnson
Sales Representative
Medicare Advantage
(248) 443-1052
sjohnso2@hap.org

Antonio Ramirez
Sales Representative
Medicare Advantage
(248) 443-8634
aramierez@hap.org

Karen Snipes
Sales Representative
Medicare Advantage
(248) 443-8561
ksnipes@hap.org
Christopher Javor
Sales Manager
Medicare Advantage
(248) 443-1066
cjavor@hap.org

Dustin VanDuine
Account Executive, Individual and Medicare Sales
(248) 443-2056
(313) 664-5431 Fax
dvanduin@hap.org

Debra Knill
Sales Representative
Medicare Advantage
(248) 443-8636
dknill@hap.org

Connie Elkins
Sales Representative
Medicare Advantage
(810) 733-8967
celkins@hap.org

Aileen Paterson
Medicare Admin Specialist
(248) 443-8196
apaterso@hap.org
East Central office

Tom Heidger
Regional Account Executive
Ext. 228
theidger@hap.org

Valerie Welch
Regional Operations Administrator
Ext. 221
vwelch@hap.org

Steven Selinsky
Associate Vice President of New Business Sales
(248) 443-4497
sselinsk@hap.org

2050 S. Linden Road
Flint, MI 48532-4194
(810) 230-7404
(800) 868-3162
Fax: (810) 230-7410
New Business and New Business Sales (large and small group)

New Business

Christopher Johnston
Associate Vice President
New Business
(248) 443-8567
cjohnsto@hap.org

Steve Hartnett
Executive Sales Director
Self-Funding
(616) 464-6690
steveh@asrhealthbenefits.com

New Business Sales (large and small group)

Steven Selinsky
Associate Vice President of New Business Sales
(248) 443-4497
sselinsk@hap.org

Large group, 51+ total eligible employees

Susanne Aghily
Senior Account Executive
(248) 443-8568
saghily1@hap.org

Doug Snyders
Senior Account Executive
(248) 443-1055
dsnyders@hap.org

John O'Connell
Senior Account Executive
(248) 443-1045
joconne1@hap.org

Small group, 2 to 50 eligible employees

Catherine Lancaster
Account Executive
(248) 443-1027
clancast@hap.org

Steve Unger
Account Executive
(248) 443-8552
sunger1@hap.org
Personal Alliance

Agent support
(844) DIAL-HAP (342-5427)
personalalliance@hap.org

Ray Zammit
Sales Manager, Personal Alliance
(248) 443-8502
rzammit@hap.org

Dustin VanDuine
Account Executive, Individual and Medicare Sales
(248) 443-2056
(313) 664-5431 Fax
dvanduin@hap.org

Holly Hayford-Rankin
Sales Representative, Personal Alliance Consumer Sales
(248) 443-1134
(313) 664-5431 Fax
hrankin@hap.org

Lisa Foote
Coordinator
(248) 443-1064
(313) 664-5431 Fax
lfoote@hap.org

Ashlyn Frazier
Project Coordinator
(248) 443-4412
313-664-5431 (fax)
afrazier@hap.org

Cindy Bonnici
Sales Representative, Personal Alliance Consumer Sales
(248) 443-8503
cbonnic@hap.org

Shar Halliburton
Sales Representative, Personal Alliance Consumer Sales
(248) 443-7827
(313) 664-5431 Fax
qhallibu@hap.org

Elizabeth Robinson
Sales Representative, Personal Alliance Consumer Sales
(248) 443-1131
(313) 664-5431 Fax
erobinson@hap.org
Agent Relations

Michelle Howard
Director of Producer Relations and Reform Group Markets
(248) 443-8530
mhoward1@hap.org

Stacia Collins
Medicare Sales Administrator
(248) 443-4438
scollins@hap.org

Gina Theisen
Producer Coordinator
(248) 443-8505
gtheisen@hap.org

Sangria Barber
Producer Liaison
(248) 443-8570
sbarber@hap.org

Molly Flannery
Producer Coordinator
(248) 443-7848
mflanner@hap.org

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February 21, 2019
Medicare 101 Seminar

Get real answers to all your questions! We’ll teach you about how Medicare works and give you tips and ideas to make sure you’re ready to go on day
February 21, 2019
HAP Member Seminar: Making the Most of Your Medicare Benefits

Get answers to your Medicare questions! Learn how Medicare works and learn about HAP's wide range of Medicare solutions.
February 21, 2019
Medicare Diabetes Prevention Program

FREE class for qualified Medicare Advantage members at risk for diabetes. 16 core classes over 6 month period followed by 6 maintenance classes over
February 21, 2019
Medicare Diabetes Prevention Program

FREE class for qualified Medicare Advantage members at risk for diabetes. 16 core classes over 6 month period followed by 6 maintenance classes over

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January 23, 2019
HAP Adds Industry Experts John Gorman and Jeff Chaffkin to Board of Directors

Industry leaders bring national expertise to Detroit-based health plan DETROIT - Health Alliance Plan, a Detroit-based nonprofit health plan,
January 22, 2019
HAP Honors MLK Day with Volunteer Projects Throughout Metro Detroit and Flint

DETROIT - Nearly 100 HAP employees from Detroit, Troy and Flint offices honored Martin Luther King Jr.’s legacy on Monday, Jan. 21, by
November 20, 2018
Gov. Rick Snyder Makes Appointments, Reappointments

Michigan.gov press release: Snyder makes appointments, reappointments to 18 boards and committees LANSING, Mich. – Gov. Rick Snyder today
November 13, 2018
HAP's Boots for Kids Drive Launches with Genesee Valley Mall as New Donation Station

FLINT, Mich., – The annual HAP’s Boots for Kids drive began at the Genesee Valley Mall earlier today with a Cookies & Milk party to

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Resources

Contact information for agents

Quick answers to your questions

New Business

New Business Sales (large and small group)

Large group, 51+ total eligible employees

Small group, 2 to 50 eligible employees

Access our agent portal

About HAP

Agents: get a quote

Show me:

Medicare 101 Seminar

HAP Member Seminar: Making the Most of Your Medicare Benefits

Medicare Diabetes Prevention Program

Medicare Diabetes Prevention Program

HAP Adds Industry Experts John Gorman and Jeff Chaffkin to Board of Directors

HAP Honors MLK Day with Volunteer Projects Throughout Metro Detroit and Flint

Gov. Rick Snyder Makes Appointments, Reappointments

HAP's Boots for Kids Drive Launches with Genesee Valley Mall as New Donation Station

Contact us

Contact us

Customer service

Individual and family plans

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Plans

I'm a ...

Resources

Contact information for agents

Quick answers to your questions

New Business

New Business Sales (large and small group)

Large group, 51+ total eligible employees

Small group, 2 to 50 eligible employees

Access our agent portal

About HAP

Agents: get a quote

Show me:

Contact us

Contact us

Customer service

Individual and family plans

Insurance through your employer

Medicare