Ready to get started with HAP?

Member benefits

Discover health insurance that goes beyond doctors and deductibles.

It's not just HAPs quality health plans that benefit you. We have many programs and services that go beyond health insurance.

Your own dedicated personal service coordinator

You'll get a personal service coordinator for the first two years of membership. This customer service specialist will:

  • Explain benefit information
  • Answer any questions you may have
  • Find solutions to problems and concerns

Leading doctors and hospitals

We have thousands of doctors - including specialists - in our network. It's likely we work with the doctor you trust.

Telehealth services

HAP members who feel under the weather can now visit a doctor from the comfort of home. HAP has partnered with American Well® to provide our members with 24/7 access to live, online visits with licensed, board-certified doctors. Use your mobile phone, tablet or computer for your visit - our telehealth service accommodates all of them.

Valuable member resources

You can take advantage of a range of services and benefits that come with your HAP membership. These include:

Assist America global emergency travel assistance and ID theft protection

Global emergency travel assistance

Travel emergencies can happen any place, anytime. When they do, HAP and Assist America are there to help.

When traveling 100 miles or more away from home or in another country (for no more than 90 days in a row), Assist America will arrange and pay for 24/7 emergency travel services.

Identity theft protection

Identity theft can be personally and financially devastating. Being prepared is the best prevention. HAP has partnered with Assist America to help you protect your name, credit rating and identity. Assist America Identity Theft Protection Services allows you to securely register up to 10 credit or debit cards for 24/7 surveillance.

Show me:

  • HAP's 5K Challenge

    Get a discount to run one of our 5K Challenge races.

  • New Member Orientation

    Learn how to get the most out of your HAP membership.

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Contact us

  • Customer service

    (800) 422-4641




    More options

  • Individual and family plans

    Ready to join?

    (855) 948-4427

    HMO Plans

    (800) 759-3436

    PPO Plans

    (800) 944-9399

  • Insurance through your employer

    Alliance Health and Life Insurance Company®

    (888) 999-4347

    Self-funded / ASO

    (866) 766-4709


    (800) 422-4641

    HAP Midwest Health Plan

    (888) 654-2200

  • Medicare

    Ready to join?

    (800) 868-3153 TTY: 711

    HAP Senior Plus®

    (800) 801-1770 TTY: 711

    HAP Senior Plus® (PPO)

    (888) 658-2536 TTY: 711

    Alliance Medicare Supplement:

    (800) 873-7526 TTY: 711