Are telehealth visits a covered benefit?
Telehealth visits have become an important line of defense during the COVID-19 pandemic, and will continue into the future.
What telehealth options are available?
Many physician offices provide options for telehealth services. A doctor’s visit using any kind of video/audio call technology (for example, Facetime or Skype) is considered a telehealth visit. Members should check with their established provider to find out about their telehealth capabilities.
Eligible members who have an established relationship with a behavioral health provider can reach out directly to the provider’s office to confirm their telehealth capabilities. All members with questions related to behavioral health can call customer service or the mental health services number on their HAP ID card.
You can also use our service Amwell®, which connects HAP members to board-certified doctors 24 hours a day, 7 days a week, using their phone, tablet or computer. NOTE: When prompted for a service key, members must use: HAPMi. If this code isn’t entered, you may be charged.
The Amwell telehealth option cannot be used for behavioral health visits at this time. The Amwell telehealth option is not available for Medicaid and MI Health Link members. The Amwell telehealth option is also not available to members covered with a Virtual Care QHP or a Pivotal Product.
