Award-winning member satisfaction

HAP is here, offering the Highest Member Satisfaction among Commercial Health Plans in Michigan

Here at HAP, serving our members is our top priority. So, when your responses helped us to be recognized in the J.D. Power U.S. Commercial Member Health Plan Study℠ this year, we couldn’t wait to share the news with you. 

The award marks two of the last three years HAP has been ranked #1 by J.D. Power’s study. But what is this award? How is it measured? And what does it mean for our health plans? Read on to learn more.

How did HAP win the award?  

Between January and March 2021, J.D. Power reached out to people nationwide. They asked them to evaluate their commercial health plan over the last 12 months. J.D. Power heard from 32,066 members about 150 health plans in 22 regions throughout the U.S.

The results? HAP ranked #1 for commercial health plans in Michigan.

Because the award is response-based, it means members like you helped us win this honor. Thank you for trusting us as your health plan, especially during 2020 and the COVID-19 pandemic.

What attributes were measured? 

The study measures overall customer satisfaction. It rates plans based on six key factors:

• Billing and payment
• Cost
• Coverage and benefits
• Customer service
• Information and communication
• Provider choice

What does it mean for HAP and for you?

The award highlights HAP’s comprehensive commercial plans. As a member, you can be assured that:

• Our rates are competitive
• Our customer service is professional
• Our member benefits are robust
• Our communication is prompt
• And our provider network is vast

In response to the award, HAP CEO Dr. Michael Genord shares, “One of the most gratifying things about this award is that it measures member satisfaction. HAP’s primary goal is to put the member at the center of everything we do, so it’s encouraging to know our members are pleased enough to rank us highly. Equally gratifying is the fact that we achieved such high scores during a year that saw Michigan hit especially hard by COVID-19. Recognition during such difficult times is a testament to the hard work, dedication and creativity shown by the HAP team in supporting our members when they need us the most.”

We look forward to continuing these efforts – further innovating and improving to keep members healthy and happy. 

Learn more at jdpower.com/awards.